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Clarity Human Services

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Clarity Human Services

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  1. Agencies and communities are required to provide redacted client records when monitored by HUD. Currently, agency staff print the reports, cross through client PII, scan reports, and submit them to HUD. Often the redaction is insufficient. It would be very awesome if users could choose to pull client-level reports excluding PII to serve this purpose.

    10 votes

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  2. Please allow System Administrators to set Audit Log permissions by role. Agency Managers regularly need to perform data quality checks to see who made what change to a certain field.

    10 votes

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  3. It would be helpful to have a report that can be found in the Client Reports section that returns full details on Assessments. It seems like that should already exist based on what reports are available for clients but somehow it doesn't. Something that allows you to select the Assessment(s) you want included and the date range (like the GNRL-210 Assessment Details Report) but for one specific client that can be easily printed.

    10 votes

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  4. Program Deleted (Yes / No) should be in a field in Looker. At a minimum it should be in the Project Descriptor Model. The Project Descriptor model contains 24 Deleted (Yes / No) fields, but not Project Deleted (Yes / No).

    Agencies Deleted (Yes / No)
    Agency Funding Sources Deleted (Yes / No)
    Agency Funding Sources Program Deleted (Yes / No)
    Agency Sites Deleted (Yes / No)
    Bed and Unit Inventory Deleted (Yes / No)
    Bed and Unit Inventory -- Historical Deleted (Yes / No)
    Eligibility Presets Deleted (Yes / No)
    Encampment Categories Deleted (Yes / No)
    Encampment Status Deleted…

    9 votes

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    0 comments  ·  Reporting  ·  Admin →
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  5. On the previous profile design we were able to click on the picture on the client profile and it would enlarge the picture so we could tell what the person looked like. On the new design we are not able to enlarge the picture.
    It would be nice to be able to click on the profile picture and enlarge the picture while also having the option to change the picture. Or at least have a way to make the picture bigger to tell what the person looks like.

    9 votes

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    1 comment  ·  Admin →
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  6. It would be helpful to have webhook support to get notified of api changes instead of having to ping your api on a regular basis. Specifically, we're interested in being notified when new referrals are created and when existing referrals are updated (status changes, field edits, etc.), but we’d also be interested in household/enrollment changes as well.

    9 votes

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    1 comment  ·  Admin →
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  7. Currently, you have to specify a period of time to make units automatically offline at program exit. It would be useful to have an option to make units offline indefinitely with no offline end date. To get around this, we make the offline period a very long time, but then users are confused about this random end date way out in the future. Also, users cannot clear out the end date from the Inventory dashboard, which would be very helpful.

    9 votes

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    0 comments  ·  Inventory  ·  Admin →
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  8. It is very time-consuming to set up thousands of units individually. When units share similar characteristics, it would save a significant amount of time if multiple units could be set up at once by adding a "Create Multiple Units" feature, similar to posting multiple units using Availability.

    9 votes

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    0 comments  ·  Inventory  ·  Admin →
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  9. Similar to the way users can embed individual Looks on a public-facing website, a customer would like to embed Looker Dashboards on public-facing websites.

    9 votes

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    2 comments  ·  CE Events  ·  Admin →
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  10. Eric Jahn I creating this request per Kerri-Lynne's request. See details
    in JIRA : https://clarityhs.atlassian.net/browse/DM-1992

    Do we have a plan to add the preferred "pronouns" data fields to XML schema for DIT purposes?

    9 votes

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    1 comment  ·  Admin →
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  11. According to a user in Santa Cruz, they can't e-sign forms using a touchscreen laptop. It requires using a mouse or using an ios or android device. It would be great if they could take advantage of our touchscreen laptops to sign ROI's and other forms directly into clarity and not have to invest in iPads.

    This seems to be an issue with the HTML/script coding of the web page. They found a potential solution here, or at least something to get started https://github.com/szimek/signature_pad.

    9 votes

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    1 comment  ·  Admin →
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  12. It would be beneficial to be able to customize eligibility criteria within the CQ to fully integrate a complex prioritization matrix as well as program-specific criteria. Dynamic chronic homeless status is critical to sort by within the CQ.

    9 votes

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    0 comments  ·  CE Events  ·  Admin →
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  13. Currently, users have the option to edit a service, unlink it from one program, and then link it to a different program within the Program Service page. They do not have the option to delete the service from the program level history page, instead, they have to navigate to the Client History page to delete the service.

    It would be beneficial if users also had the option to delete a service within the Program Service page.

    9 votes

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    0 comments  ·  Services  ·  Admin →
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  14. Currently, the alert icon is not visible in the attendance module when the public alert is set to private. This is a request that this icon be visible to the agency that created the public alert in the attendance module for that agency.

    9 votes

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  15. Currently, the family_members live marker only counts households where there are 2 or more people. If there is a single person, the live marker counts zero. We would like the live marker to count 1 in that case. This is important because household size is used for CE assessment scoring and matching. Using the live marker would be the easiest way to maintain.

    9 votes

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  16. We know that Current Living Situation needs to be entered anytime there is contact with a client, or at least every 90 days as community-defined, in our Street Outreach and Coordinated Entry programs.

    Our Call Center enrolls Coordinated Entry clients; most homeless clients are simultaneously enrolled in Street Outreach. Street Outreach then continues to work with these clients – and it seems would need to enter Current Living Situation updates in both the Street Outreach and Coordinated Entry enrollments, which is redundant.

    Can you add a feature in Clarity to cascade CLS updates?

    9 votes

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  17. Make tooltips text associated with data fields available on mobile devices. Currently, the tooltip text is only accessible on desktop devices.

    9 votes

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    1 comment  ·  Outreach  ·  Admin →
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  18. It's great that Clarity offers so many access rights, which allows customers to create very specific access roles. It would be a great time savings if we could start creating a new access role by duplicating an existing access role and then adjusting the access rights.

    9 votes

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  19. User Dashboard that summarizes their caseload.

    For example: How many and what HUD required fields are not entered correctly/missing, clients without services, notes, CLSAs, missing Annual Assessments, Housing dates not entered within enrollment timeframe, client just turned 18 and needs updating, etc... Any data points where logic is being violated this dashboard would provide a summary of where their caseload stands and has quick links to jump to make those corrections/updates.

    9 votes

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    Planned  ·  2 comments  ·  Admin →
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  20. When we go in to enter services for a CORE Mobile Outreach client, we would like a drop down menu that we can use to toggle services after entering the service dates and vendors. At the moment, we have to enter each individual service one by one, which is extremely repetitive and time consuming.

    Example

    Service start date: 1/1/2021 Service end date: 1/1/2021
    Vendor: Team A

    Services
    Toggle slide Emergency supplies
    Toggle slide Animal services
    Toggle slide DMV

    Referrals
    Toggle slide Concord Care Center
    Toggle slide Warming center

    Linkages
    Toggle slide HCH Mobile Clinic

    Save

    9 votes

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    4 comments  ·  Services  ·  Admin →
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