Make tooltips text associated with data fields available on mobile devices. Currently, the tooltip text is only accessible on desktop devices.

Users have expressed scenarios when automations will not prompt the removal of a client from the outreach map when appropriate. Allowing users this ability will account for the scenarios in which automations are applicable.

We have the ability have clients automatically populate the outreach map based on location types identified. Users expressed the desire to have clients automatically removed from the outreach map based on location types identified as well.

This would increase BitFocus's ability to deliver proactive communication
to customers, and reduce costly customer downtime.

While serving a group of clients within an encampment, data entry could be more efficient if users could record Services snd/or Notes to multiple Encampment members at once.

I would like to propose a CLS notification for Street Outreach & ES projects every 90 days, to ensure that clients are not dormant in the system and they are tracked accurately to reflect their updated housing condition.

Being able to go directly from the outreach client screen to a specific profile tab, such as services, assessments or notes would make it more efficient to make profile changes for multiple clients one after another. Right now the only link from the outreach client screen goes to the profile overview tab, and our users would like quicker access to other tabs, such as assessments and services.

Combine the process of providing services and recording a current living situation (CLS). Ideally, when providing a service in an outreach program, an additional section on the service would prompt to fill out a CLS assessment. The goal is to make sure that CLS is recorded each time a service is given, and is done on the same page and through the same process to save staff time. The standard CLS process should also be available in case an outreach worker contacts a client without providing a service.

Allow for a filter option in the outreach module map view to either show the clients location based on their most recent geolocation (current functionality), OR show clients everywhere that they have been contacted in a given time period. Currently, encampments often look underreported when they have a population that frequently moves between encampments. Showing all locations will help to correct this.

Allow for custom warnings on services that will prompt for an engagement date. For example, if a service is being provided in an outreach program that would only be provided to clients after they are engaged, the system should prompt the user to confirm if the client is engaged, and if so, record an engagement date. That should update the engagement date on the entry for that enrollment.

Allow for more settings in the setup to prevent clients that are sheltered from appearing on the outreach module map. For example, if a client is currently active in a shelter with regular bed nights, or has a recent current living situation that is not place not meant for habitation, those should be able to be filtered off of the outreach module view.

Ability to set up staff prompts during assessments. For example, when starting a new assessment, have a prompt appear that reminds the staff to wear mask, or provide some specific instructions on how to complete the assessment.

It is unclear how or seems impossible to remove a client from an encampment without placing them in another encampment or having them meet the CoC’s time threshold. (From the last feature focus we had asked about this and the ability to remove someone is limited to a few actions with few options for resolving someone who disappeared, got housed, etc. without causing more issues for users by shortening the threshold)

There was a feature request by our users for filtering the outreach module map by client demographics such as age, veteran status, disabling condition. Many of our teams that are piloting the usage of the Module are using it for targeted encampment efforts - some of the users are partnering with population-specific providers to connect them and said it may be useful to be able to, at a glance, find veterans and youth who they’ve connected with on the map.

Audit logs can be somewhat difficult to read at times. It can be unclear why a client was removed, it can be difficult to understand what is happening. The way that backdating information in the outreach module works with audit logs can also be a little hard to grasp for non-admin-level users. (From our understanding of the feedback, most confusion seems to be related to threshold removals)