18 results found
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Allow for manual removal of clients from encampments.
Users have expressed scenarios when automations will not prompt the removal of a client from the outreach map when appropriate. Allowing users this ability will account for the scenarios in which automations are applicable.
19 votesThank you for your feedback. We are in the planning phase of a feature or update related to this item.
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Add Hidden Field Option to Encampment Screen
Many communities are using the Encampment Screen to complete encampment assessments that may include scoring. Encampment screens are not compatible with assessment processors. To help improve options for scoring, I'd like to recommend the use of hidden fields. Hidden fields are commonly used in complex assessment design and this option would create more flexibility to configure scoring within the encampment screen.
As a sample use case, I'd like to create a hidden & read only field for High Health Risk. I would add display constraints to the field so that it is only enabled when the encampment meets conditions for…
1 vote -
Auto-remove clients with a "Housed", "Sheltered" tag
When clients receive a tag of "Housed" or "Sheltered" on the Outreach map, they should be automatically removed from either the encampment or the map. The same should happen for clients who have an address added to the Location tab, which does not qualify as a place not meant for human habitation.
3 votesThank you for your feedback. We are currently reviewing this request.
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Mobile device data field tooltips
Make tooltips text associated with data fields available on mobile devices. Currently, the tooltip text is only accessible on desktop devices.
9 votesThank you for your feedback. We are currently reviewing this request.
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Automatically remove clients from outreach map based on address type.
We have the ability have clients automatically populate the outreach map based on location types identified. Users expressed the desire to have clients automatically removed from the outreach map based on location types identified as well.
3 votesThank you for your feedback. We are currently reviewing this request.
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Current Living Situation Assessment Notification
I would like to propose a CLS notification for Street Outreach & ES projects every 90 days, to ensure that clients are not dormant in the system and they are tracked accurately to reflect their updated housing condition.
9 votesThank you for your feedback. We are currently reviewing this request.
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Add a "Subcribe to Email" Notification Button on the BitFocus Change Log page
This would increase BitFocus's ability to deliver proactive communication
to customers, and reduce costly customer downtime.2 votesThank you for your feedback. We are currently reviewing this request.
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Bulk entry of Services or Notes for Clients within Encampments
While serving a group of clients within an encampment, data entry could be more efficient if users could record Services snd/or Notes to multiple Encampment members at once.
3 votesThank you for your feedback. We are currently reviewing this request.
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Links to specific profile tabs from outreach client screen
Being able to go directly from the outreach client screen to a specific profile tab, such as services, assessments or notes would make it more efficient to make profile changes for multiple clients one after another. Right now the only link from the outreach client screen goes to the profile overview tab, and our users would like quicker access to other tabs, such as assessments and services.
2 votesThank you for your feedback. We are currently reviewing this request.
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Record CLS with services
Combine the process of providing services and recording a current living situation (CLS). Ideally, when providing a service in an outreach program, an additional section on the service would prompt to fill out a CLS assessment. The goal is to make sure that CLS is recorded each time a service is given, and is done on the same page and through the same process to save staff time. The standard CLS process should also be available in case an outreach worker contacts a client without providing a service.
8 votesThank you for your feedback. We are currently reviewing this request.
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Option for showing client associated with multiple encampments
Allow for a filter option in the outreach module map view to either show the clients location based on their most recent geolocation (current functionality), OR show clients everywhere that they have been contacted in a given time period. Currently, encampments often look underreported when they have a population that frequently moves between encampments. Showing all locations will help to correct this.
4 votesThank you for your feedback. We are currently reviewing this request.
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Able to filter in the module by those marked as “unsheltered” in their most recent CLS, in addition to exclude those active in shelter.
Allow for more settings in the setup to prevent clients that are sheltered from appearing on the outreach module map. For example, if a client is currently active in a shelter with regular bed nights, or has a recent current living situation that is not place not meant for habitation, those should be able to be filtered off of the outreach module view.
3 votesThank you for your feedback. We are currently reviewing this request.
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Allow manual removal of clients from encampments
It is unclear how or seems impossible to remove a client from an encampment without placing them in another encampment or having them meet the CoC’s time threshold. (From the last feature focus we had asked about this and the ability to remove someone is limited to a few actions with few options for resolving someone who disappeared, got housed, etc. without causing more issues for users by shortening the threshold)
5 votesThank you for your feedback. We are currently reviewing this request.
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Notification to show on engagement date when certain services are provided
Allow for custom warnings on services that will prompt for an engagement date. For example, if a service is being provided in an outreach program that would only be provided to clients after they are engaged, the system should prompt the user to confirm if the client is engaged, and if so, record an engagement date. That should update the engagement date on the entry for that enrollment.
2 votesThank you for your feedback. We are currently reviewing this request.
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Ability for staff prompts (such as wear mask, coaching, etc)
Ability to set up staff prompts during assessments. For example, when starting a new assessment, have a prompt appear that reminds the staff to wear mask, or provide some specific instructions on how to complete the assessment.
1 voteThank you for your feedback. We are currently reviewing this request.
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More filter options for Outreach map
There was a feature request by our users for filtering the outreach module map by client demographics such as age, veteran status, disabling condition. Many of our teams that are piloting the usage of the Module are using it for targeted encampment efforts - some of the users are partnering with population-specific providers to connect them and said it may be useful to be able to, at a glance, find veterans and youth who they’ve connected with on the map.
3 votesThank you for your feedback. We are currently reviewing this request.
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Improve readability of Outreach audit logs
Audit logs can be somewhat difficult to read at times. It can be unclear why a client was removed, it can be difficult to understand what is happening. The way that backdating information in the outreach module works with audit logs can also be a little hard to grasp for non-admin-level users. (From our understanding of the feedback, most confusion seems to be related to threshold removals)
1 voteThank you for your feedback. We are currently reviewing this request.
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Quality of life improvements for threshold time-outs
Quality of life improvements are requested for threshold time-outs for the outreach module such as notifications, clarifying when a client meets a time threshold and is removed on audit logs, extending someone with a check-in or something similar, etc. (It seems as though the threshold is causing major issues, but it is our only way to remove someone from an encampment where they don’t enter another encampment. It’s also an inevitable removal from an encampment so staff are consistently tasked to check on a daily basis whether someone was removed manually or just timed out from their initial addition to…
1 voteThank you for your feedback. We are currently reviewing this request.
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