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Clarity Human Services

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Clarity Human Services

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  1. In the previous version of HMIS, there was a drop-down menu for the family members in the household. In the current version, we have to type in each name of the family members when doing meal attendance. Additionally, in the new version, if staff need to add more meals to the family, we would have to add them from the "add from the last 4 months" section instead of the search bar.

    Suggestion: Adding a drop-down menu with the household members when searching for the Head of Household, and restoring the ability to add meals to each family member more…

    1 vote

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  2. Feedback: Usability issue/feature request: When navigating to client search, automatically place keyboard focus in the client search field instead of clicking inside each search. #accessibility #keyboard-efficiency

    1 vote

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  3. Currently, a single Clarity instance may have only one active Clarity CSV schema. However, customers have indicated the desire to have flexibility in the specific custom fields required for a particular integration. Allowing a single Clarity instance to save and simulateously have activated more than one Clarity CSV schema will offer customers the flexibility they need to offer simpler or more extensive upload requirements, depending on the use case.

    1 vote

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  4. Please update the inferface with an appropriate dark mode. Pure black on white is a poor design and bad for your eyes, often creating trails in vision and increased eye fatigue. Dark mode is supposed to be gray/dark gray.

    1 vote

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  5. Please move these icons to the top of the page so that we don't have to scroll all the way to the bottom to expand or collapse the side panels. The new interface has created a lot more clicking and scrolling.

    1 vote

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  6. The ability for sys admins to be able to send all users a message through secure messaging in Clarity.

    1 vote

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  7. In the current interface, the Care Team Member's email displays upon hovering over the user's email.

    In the new interface, the email is only available by selecting the Care Team Members Tab.

    Users would like to eliminate the extra click by utilizing the hover ability to get Care Team members contact information.

    1 vote

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  8. From a UI perspective, I would hope that our Case Manager's most often performed task on clarity could be easily accessible for the Case Manager user. Reducing the number of clicks, creating short cuts, or moving more often used items higher up menus is simply a helpful way to make it accessible. 

    7 votes

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    1 comment  ·  Services  ·  Admin →
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  9. When the sidebars are expanded within a client's program tab, the words "exit date" appear under the green "Active" in the client's program history. We would like this removed because there is no exit date--the enrollment is still active. This has been confusing users.

    5 votes

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  10. Improvement to the Auto Exit Feature - it would be nice to be able to customize which specific activities qualify as keeping a client's enrollment active related to the auto exit feature. For example, we would want "adding a client location" to not count for keeping an enrollment open, but we might want to include a new activity "creating an enrollment level case note" to keep an enrollment active.

    1 vote

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  11. The distinction between "category" and "type" in the history tab filters has been confusing users, and with the CLSs now available in the history tab, users are using the filters more often than before. Since "category" is relevant to services, just updating it to "service category" would reduce confusion. Thank you for considering this.

    9 votes

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  12. Please make the box for Notes expandable or moveable, as big as in the old interface. We received so many complaints from case managers...

    13 votes

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  13. The old interface displays the program name when enrolling a client. The new UI doesn't display the program name, it would be great to add that back in.

    1 vote

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  14. Due to reporting requirements from our jurisdiction, we need a way to report on the date of the latest service for one of two service items. Currently, only latest service within the category is available. Which is not helpful for the situation

    1 vote

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  15. Include the Middle Name on the Client ID Card.

    1 vote

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  16. In the new user interface, up to 10 clients are displayed on the client page. To provide additional options to protect client privacy, our recommendation is to build a “delete all search history” button (can be embedded in the ellipsis icon) so that we can just click on this when we need to screenshare. Alternatively, a filter to hide search history would be very helpful.

    4 votes

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  17. Can we have folks auto repopulate onto the queue if that's their exit destination from a housing project is back to homelessness?

    1 vote

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  18. Can we have folks auto repopulate onto the queue if that's their exit destination from a housing project is back to homelessness?

    1 vote

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  19. In new UI, the time selection dropdown on a Referral defaults to current time, but if you want to change the time it opens a dropdown of times. The dropdown lets you select new times in 15 minute increments and defaults to 12am. This results in the user having to scroll through dozens of options before reaching any daytime time (when the work is usually happening).

    Improvement would be to default the time dropdown to 12pm, which is during typical working hours. Even better would be to default the dropdown to the nearest 15-minute increment, since the user is likely…

    7 votes

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  20. Can we please add the PDF download option for Clarity Cards, the old HMIS system had it. This allows MCO and other organizations to be able to provide a copy to member that are in need of ID as member requests and needs. Thank you

    2 votes

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