Clarity Human Services

Clarity Human Services

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  1. Add Access Role ID as a field in Looker.

    1 vote

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  2. Some agencies operate programs across multiple HUD CoCs; the agency can only be assigned to a single CoC, but its programs can be assigned to multiple CoCs. Access to a CoC's Coordinated Entry Community Queue is based on the CoC assigned at the agency level, not the CoC(s) assigned at the program level. This prevents programs that operate in other CoC(s) to view the Community Queue(s) for the CoC(s) they operate in.

    If an implementation has their Coordinated Entry Type set to "Continuum of Care Based" in their system settings, they should be able to allow agencies that operate programs…

    6 votes

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  3. Currently Assessment Due Warnings only populate for HUD-required Annual Assessments. We would like to see the option to set Assessment Due Warnings for status update screens, so that users can receive reminders to complete status updates on a more frequent basis. For example, if the Case Status field in the program template is set to "Every Month", the user would receive an Assessment Due Warning each month a client is active in a program.
    In addition, we would like to see the "Assessment Due" date on the "Status Due" tab of the Caseload tab to reset each time a status…

    7 votes

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  4. For any CoC migrating data, adding additional timeframes for cascading data thresholds would be extremely helpful when migrated client data gets associated with the incorrect program (or in our case, also incorrect agency). If the cascading data thresholds were expanded beyond 1 year (365 days), then clients with older enrollment and assessment dates could be easily transferred to the correct agency/program through direct referral, cascading data procedures.

    1 vote

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  5. Our implementation has multiple CoC's and sometimes we want to pull an APR for more than one CoC but we cannot. It would be helpful to be able to pull reports as System Administrator across the system to include any/all agencies and projects no matter what CoC they are in.

    1 vote

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  6. Create sharing groups for direct referrals that can be programmed by project type. This would allow for agencies to ensure staff only had access to the referrals that they had the authority to refer to.

    3 votes

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  7. The Core field Primary_Language seems to be rather "Euro-centric” which is counter to many customers' goals around equity and inclusion. Can this be modified to be more inclusive?

    6 votes

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  8. The "client interactions" dimensions in the Client Model would be so much more helpful if they included attendance services. The purpose of the Client Model, partially, is to provide agencies the ability to do non-HMIS data analysis. But not including attendance services in the client interactions seems like a pretty major oversight and tremendously limits the usefulness of those dimensions. And it makes it much more difficult to do the types of non-HMIS analysis we are trying to do since currently it necessitates having to combine multiple different dimensions from different categories - all of which has its own complications.…

    2 votes

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  9. Currently, enrollment type care team members are not visible across agencies if the sharing settings for Service/Programs/Assessments data are turned off across agencies. It would be great to be able to see those Care Team Members without making all enrollment data visible--this would allow for greater coordination between providers in our community while still protecting clients' privacy.

    1 vote

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  10. When creating an admin Access role (or any), users must individually check all rights options.

    Idea: Add a "Select All" Option at the top of the "Rights" Section, where a user has the ability to select all options at once.

    2 votes

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  11. Files that are not specific to a program enrollment are uploaded to the Profile / Files tab. Sometimes staff make a mistake and upload them to the Program / Files tab. This can be fixed by edited the file and then deleting the link to the enrollment. Forms have the same potential error, but the link cannot be deleted. While we do not want to be able to change the form "name", we would like to be able to edit the form and delete the link if needed. It is very time-consuming to download a PDF of the form, delete…

    1 vote

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  12. The current "Disable Inactive Users" function only applies to when the users have logged in at least one time. Our request is to allow the same functionality for newly created account so that users than never use their account can will be auto-disabled.

    2 votes

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  13. The current "Disable Inactive Users" function only applies to when the users have logged in at least one time. Our request is to allow the same functionality for newly created account so that users than never use their account can will be auto-disabled.

    0 votes

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  14. One customer's experience with the Results Log in the DIT:
    First, this log includes too much data - this log should only include data that has been updated from the Export File.
    In order to be able to use this data, all individual items included whether client profile, enrollment, etc need to be related to the unique client ID.
    Add a selection parameter /filter the client unique iD and category similar to those in the Rejected Client Log needs to be added to this Results Log to enable a search and display of all of the updated data for a…

    1 vote

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  15. The numbers on this dashboard should count only those records which were actually updated. Currently the #s displayed are significantly higher than this and are not useful.

    1 vote

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  16. It would be very useful to display the Client Unique ID from the Source System; on a similar basis as the name and DOB.

    2 votes

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  17. System admins have the ability to see the time a service item was added to Clarity by manually checking the associated audit log. It would be great to have a 'Time Added' dimension in Looker for checking multiple service items at once.

    5 votes

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  18. SF customer stated: The label “Referral Date” is confusing, especially on the Pending tab where there are multiple referral dates that it could be referring to. Would it be possible to change the display name to be “Date referred to queue” or something more specific? Just a suggestion.

    1 vote

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  19. It would be useful to be able to set a workflow profile for programs like we set navigation profiles for the agency. We could modify the availability of tabs as well as the default tab after an enrollment is created or edited. For instance, the next tab, after an enrollment, might flow better if it were "Assessments" instead of "Provide Services".

    2 votes

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  20. Could you please change the Clarity user interface to check for keystrokes/mouse clicks before asking whether or not I am using Clarity?

    Right now it seems to ask after a certain period of time regardless of whether or not I am actively using the product. Sometimes Clarity even interrupts what I am typing to ask if I am still using it! Haha

    Thanks, Kevin Rothwell

    3 votes

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