Clarity Human Services

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Clarity Human Services

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  1. The Error fields for HMIS Data Elements in the DQ model are a black box for CoCs and end users. No documentation of these fields exists to explain to users what values the fields in this model can take (what errors the fields are looking for) or the conditions that must be met for the field to flag enrollments as an error. Looker oriented end users ask questions about these fields, and would benefit from more thorough database documentation.

    1 vote

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  2. The Program Roster Report (there may be others, but this is the most pressing) spits out start and end dates in very strange format in Excel. The columns are not formatted as dates but as text. You can tell because you can't use date formats, and sorting goes alphabetically (month > day > year) rather than chronologically. Just reformatting does not seem to work - you have to actually add a new column with a datevalue(...) formula.
    This report is one of the most used by end users, many of whom are not adept in Excel. Please fix the structure…

    1 vote

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  3. When we go in to enter services for a CORE Mobile Outreach client, we would like a drop down menu that we can use to toggle services after entering the service dates and vendors. At the moment, we have to enter each individual service one by one, which is extremely repetitive and time consuming.

    Example

    Service start date: 1/1/2021 Service end date: 1/1/2021
    Vendor: Team A

    Services
    Toggle slide Emergency supplies
    Toggle slide Animal services
    Toggle slide DMV

    Referrals
    Toggle slide Concord Care Center
    Toggle slide Warming center

    Linkages
    Toggle slide HCH Mobile Clinic

    Save

    1 vote

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  4. Some agencies use Global HHIDs to track characteristics of households they serve over multiple enrollments, however, not all clients have a Global HHID. Even for households of one, it would helpful if these were assigned and if documentation were provided to CoCs about how a Global HHID changes as the household composition changes.

    1 vote

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  5. Related to the existing idea advocating for 4.20 Coordinated Entry Events to be Service based Events instead of Inferred Events, (https://ideas.bitfocus.com/forums/930328-clarity-human-services/suggestions/43917810-provide-access-to-data-element-4-20-response-categ), there is an additional need related to how the 'Prioritization Status' associated with 4.19 Coordinated Entry Assessments is captured within Clarity.

    Currently, the only way to capture that a client has been 'Placed on prioritization list' (4.19_7.1) is if the Coordinated Entry Assessment associated with the client is placed on a Community Queue. For communities that choose to take advantage of the CQ functionality offered by Clarity, this works well, but for communities who choose not to…

    1 vote

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  6. Personal ID (as opposed to Unique ID) is included in the data extracts for Federal HMIS Partner submissions. Errors in those submissions will identify offending records by Personal ID, however, there's no easy way to search for a record.

    Allowing search by Personal ID would be a huge help to the users who are troubleshooting the Federal HMIS Partner uploads.

    2 votes

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  7. Allow custom fields to be imported in CSV format using the DIT.

    The HUD CSV spec has a file, Custom.csv, for custom fields. That allows the two organizations to collaborate and create rules for importing custom fields. Right now, Bitfocus only allows XML to import custom fields. For us, it would be easier to import our data in CSV format.

    1 vote

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  8. End users have provided a lot of feedback in our implementation about reading through case notes in Clarity. They find it time consuming to open each individual case note to read the notes, or to run the "Case Notes" report on the Client Profile.

    It would be very helpful to have a pop up window that displays the note details when you hover over the case note. This would be similar to the way Referral notes are set up; if you hover over the "comment" icon for the Referral on the history tab, a pop up window appears and displays…

    7 votes

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  9. This includes being able to scan a client card to assign them to a reservation, as well as scanning the card to mark the client as present. For marking attendance, this should be set up in a way that allows a provider to continuously scan cards to mark attendance without having to change pages or click between clients. The goal is to use cards to increase the efficiency of the process and reduce time spent clicking on reservation slots.

    1 vote

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  10. Link the reservation features with the new Inventory platform. These two functionalities should be closely integrated so that providers can reserve clients to specific rooms/slots/beds, mark attendance, and allow for reporting on how clients are tied to programs and funding sources in the Inventory setup.

    1 vote

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  11. The list of attendance services is very large in our community, often resulting in 50+ pages of services. When in the attendance module to select a service to view, we’d like the following enhancements:
    Add a search box to allow the user to easily locate the service they want to work with. This should mainly be a search based on service name, but also allow for an advanced search on type (attendance or reservation), program linked with, or service category.
    Add a column to the view that shows which program the service is linked with.

    1 vote

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  12. Allow for the ability to reorder slots in the service setup. Currently they are limited to the order they were created in. This is an issue when trying to organize rooms that are created later but need to be grouped with other rooms within the same section.

    2 votes

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  13. Allow for the ability to mark a slot offline (with a date range), as well as a dropdown for the reason offline (maintenance, staff use, etc). This should be able to be configured directly on the bed reservation page by the service provider without having to access the setup/management pages.

    2 votes

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  14. Allow for the assignment of multiple clients per slot to facilitate household data collection. Currently, only one person can be assigned to a reservation, and this makes households difficult to pull data for. It would be much more streamlined if providers could assign multiple clients to a single room and have that reflected on the slot view as well as when pulling reports/Looks.

    1 vote

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  15. 1 vote

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  16. Ability to track additional custom data elements per reservation that is specific to the client. This is meant to record additional information such as client’s medication needs, doctor appointments, temperature, contact information, etc). This is meant to be a quick way to keep track of client’s needs that are specific to their slot.

    1 vote

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  17. Allow for the ability to mark a slot offline (with a date range), as well as a dropdown for the reason offline (maintenance, staff use, etc). This should be able to be configured directly on the bed reservation page by the service provider without having to access the setup/management pages. Allow to be configured both by administrator and by provider staff.

    1 vote

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  18. Allow for the ability to mass-check-in clients. Similar to card reader functionality, we want the ability for a staff person to check in a large number of clients without having to click on the slots one by one and marking them as present. Ideally this would be some sort of check box on each slot with a select all option and then marking the attendance for those selected.

    1 vote

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  19. Allow for the option to set reservations without an end date. Currently an end date is required, and it is not always known how long the client will be staying in the bed. This is also to avoid providers having to extend reservations unnecessarily.

    1 vote

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  20. Allow for notes to be recorded for all types of services, regardless of service delivery types. Perhaps this can be a new toggle in the service setup that will show/hide the notes box.

    1 vote

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