Clarity Human Services

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Clarity Human Services

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  1. The addition of the "Public Alert" indicator for associated entries found in the Search results for our Day Shelter Attendance was a great first step. These indicators often serve as a safety warning to our staff. As such, it needs to be added to the results shown in the main SEARCH FUNCTION. It would really be helpful if these indicators appear at every level of SEARCH provided in all ATTENDANCE functions.

    1 vote

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  2. When using the “Add Connection” for a pending referral, the drop-down box of programs includes active and inactive enrollments. This causes confusion for the user when the client has been enrolled multiple times in the same program of which to choose, and often the wrong enrollment is selected. Would it be possible to include start and exit dates or only include active enrollments in the “Add Connection” drop down?

    1 vote

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  3. We would love a way to run an audit on users who have viewed a client record, even if they have not made any changes to it. Thanks!

    2 votes

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  4. Users assigned to Access Roles that have the Data Analysis Save role activated are able to update and save any looks that are available to their agency. This includes looks or dashboards that were created by the System Administrators and released to all users in the instance. We have had several instances when we release a report that is meant to be used by users at any agency, but when we review the report later fields have been added or removed, or filters have been changed.

    We would like to be able to distinguish what reports users with this access…

    1 vote

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  5. Services and Referrals that are on the templates the are already in the system should pull over into a copy of the template. This will ensure that all the correct Services and Referrals are on the template copy. Having to recreate these services and referrals take time away from the other work we already need to be doing.

    1 vote

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  6. Many of our partner agencies are trying to eliminate the need for paper files. However, it can be difficult to find uploaded files. Please add the ability to filter/sort files by category and file name. Thank you.

    1 vote

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  7. Ability to search for users by agency while in System in the Manage/Staff tab. System Admins should not have to switch back and forth between agencies to find out what users are attached to an agency.

    3 votes

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  8. Allow System Admins to link Agency based assessments and services to specific programs

    1 vote

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  9. Users have expressed scenarios when automations will not prompt the removal of a client from the outreach map when appropriate. Allowing users this ability will account for the scenarios in which automations are applicable.

    2 votes

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  10. We have the ability have clients automatically populate the outreach map based on location types identified. Users expressed the desire to have clients automatically removed from the outreach map based on location types identified as well.

    1 vote

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  11. Under funding source/grant activity there is no ability to delete. This is an issue if we make an entry in error and need to correct something that was entered previously. Currently you can add an end date, but this doesn't help if something was entered in error, incorrect data is reflected instead of being able to be removed.

    8 votes

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  12. In the Referrals Denied tab, if a Referral was sent back to the Community Queue, there is a gray band of color and there is an icon to the far right of the client name (a box with an arrow in it). For the icon, there is a tooltip that pops up with "SEND back to Queue." (all caps mine)

    This can be confusing for End Users who may see this as an action icon with the function or opportunity to "send" the Referral back to the Queue.

    Changing the tooltip to read "sent" would be an immediately clear way…

    2 votes

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  13. Add project names to Housing Census Report

    3 votes

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  14. Similar to the functionality under launchpad>merge where a program enrollment can be moved, generate functionality to move assessments/services/notes etc that are incorrectly entered under one client record to a different client record. Currently when end user enter this information incorrectly under one client, we must delete the record and advise the end user to re-enter the information into the appropriate client record. This functionality could save case managers time from having to re-enter data.

    2 votes

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  15. As a larger agency we have many contracts that are not managed by any CoC and require programs for us to record our work. Many delays occur with setup and particular needs of those necessary programs. We wish to record data into Clarity in order to provide a robust picture of available services in the county as well as to show impact in regional data analysis that happens when it comes to system performance.

    It would be great if agencies could have a designated Agency Administrator that would have access to:
    -Create programs
    -Create funding codes (if needed)
    -Create custom…

    1 vote

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  16. It would be really great if we were able to search by participant phone number. I get a lot of calls where I can't fully decipher the name they give me on the voicemail message but they leave a phone number. I can sometimes​ call them back and figure it out of course, but it's really helpful to be able to find their name for folks whose phones don't work/turned off, etc. This makes it much easier to follow up with their housing.

    2 votes

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  17. It would be really great if we were able to search by participant phone number. I get a lot of calls where I can't fully decipher the name they give me on the voicemail message but they leave a phone number. I can sometimes​ call them back and figure it out of course, but it's really helpful to be able to find their name for folks whose phones don't work/turned off, etc. This makes it much easier to follow up with their housing.

    1 vote

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  18. Customers have shared that they would prefer that units default to offline when a client is exited from a unit. They have concerns about units defaulting to available because it may need to be cleaned or may need maintenance before becoming available.

    However, it may be beneficial for units to become available immediately for programs like shelters where beds turnover quickly.

    The recommendation is to have a setting for each building indicating if for that building units should default to offline or available when clients are exited.

    1 vote

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  19. Our new "add funding source" popup window has 17 pages. Most of them are inactive and / or ended. We need a way to limit the choices. If the funding source has an end date in the past, you are not using it. If the funding source is inactive, you are not using it.

    We add 15+ funding sources each year for ONE program. There are other programs that also have new contracts each year. Next year we will be up to 20 pages!

    Please provide a method to restrict the funding sources on the "program add funding source popup…

    1 vote

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  20. Hello,
    Since we work with lots of client data, and case managers often don't know a client's UID off the top of their head, it would be helpful if I'm able to include the client's full name and alias in a report. Once that report or dashboard is created, I would like to be able to schedule delivery by Encrypted Email which would better protect that client's information.

    4 votes

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