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Clarity Human Services

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Clarity Human Services

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359 results found

  1. Creating a Chronic Homeless Live Marker from data entered in the CH core Data Standard fields on enrollment screens such as 3.08 and 3.917, which would allow Admins to do nifty things like include it on CE Assessments or as conditions for Assessment Processors.

    28 votes

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    1 comment  ·  Admin →
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  2. We have a lot of different folks on care teams in order to get people housed. Adding people to a care team in Clarity does not mean they will receive notifications about the client's referral and housing status. It would greatly improve coordination of care if people on the care team actually received all notifications regarding the client. That, and /or the option to add more than one Case Manager or Navigator (either by additional field, or changing that field type to a multi-select, or both) so that providers working with clients are kept informed.

    19 votes

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    0 comments  ·  Referrals  ·  Admin →
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  3. We're having an issue where certain housing navigators are not able to see or leave referral notes if they are not working under an agency that sent or is receiving the referral. Our community voted to set Service/Programs/Assessments/Events Placed as "basic shared," and because these are all grouped together, we can't open up sharing for referrals for certain access roles because the agency sharing settings override any access role permissions. A solution to this would be to include referral notes in Basic Shared, since leaving a note is not changing the status or behavior of the referral in any way.…

    15 votes

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    0 comments  ·  Sharing  ·  Admin →
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  4. Sharing set at a program level instead of an agency.
    Departments do not work like they should for programs like RHY. It would be better to have more flexibility on where visibility can be set.

    16 votes

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  5. It would be great if in the body messages, such as the referral notes, you could tag other users so they could be brought in to the conversation easily to discuss the client in a thread - or be able to have communications with more than one other user on a single thread.

    14 votes

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  6. It would be useful to have the following updated and pushed to "Data Analysis" section in the Help Center of the Bitfocus website, every time Looker or SQL Access has been updated:

    • A "Clarity to Looker Data Dictionary" showing all the fields available in all of the Looker models
    • A diagram of how the tables relate in Looker
    • SQL Access fields list showing all the fields available
    • A diagram of how the tables relate in SQL Access

    It would also be helpful to include field descriptions, HMIS metadata, table name, and name.

    37 votes

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  7. Customers have asked for the ability to update the status of multiple units at one time (update in a batch). For example, a building and units were set up to prepare for a new building to come online. Units were set to inactive so they would show on the dashboard until the agency was ready to begin leasing up the new building. When the agency is ready to begin lease-up, they need to change hundreds of units to active.

    As a property manager, I want to update the status of multiple units at one time so that I can efficiently…

    14 votes

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    0 comments  ·  Inventory  ·  Admin →
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  8. It would be beneficial to have the ability to sort/filter reports (including Looks) by custom-created fields.

    11 votes

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    0 comments  ·  CE Events  ·  Admin →
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  9. Before saving a Start Date or End Date, validate the date is a valid calendar date. This could also check for dates recorded prior to 1/1/1915 as noted in HMIS Reporting Glossary. This could also check for dates in the future and give a warning message when the user saves that it is a date in the future to confirm accuracy. This could apply to both enrollments and services.

    7 votes

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    1 comment  ·  Admin →
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  10. Currently the Referrals access right allows both the Global REFERRALS tab and the REFERRALS tab in client records. There are multiple use cases where we need users to have access to one or the other but not both of these. We would like to be able to separately assign rights to the referrals tab in client records. Thanks!

    8 votes

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    0 comments  ·  Referrals  ·  Admin →
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  11. As communities develop more complex Coordinated Entry Systems, more flexible referral status tracking is becoming a priority. It would add significant flexibility if system admins could add custom fields to the Referral Screen to capture additional details about referral's status. For example, adding a follow up question to "Reason Denied" to capture an additional layer of detail about why a referral was denied.

    11 votes

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    0 comments  ·  Referrals  ·  Admin →
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  12. When you create a site of type "Standalone Unit", the system creates a default Building called "Standalone Site Building". If you have multiple sites of this type, you cannot tell them apart in the filter. Please update the naming convention to include the site name in some fashion. That puts the onus on us, the customer, to choose distinct Site Names, which I think is appropriate. I suggest "Standalone" + "Site Name", but I am open to other ideas.

    8 votes

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    0 comments  ·  Inventory  ·  Admin →
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  13. According to a user in Santa Cruz, they can't e-sign forms using a touchscreen laptop. It requires using a mouse or using an ios or android device. It would be great if they could take advantage of our touchscreen laptops to sign ROI's and other forms directly into clarity and not have to invest in iPads.

    This seems to be an issue with the HTML/script coding of the web page. They found a potential solution here, or at least something to get started https://github.com/szimek/signature_pad.

    7 votes

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    1 comment  ·  Admin →
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  14. We have had a recurring situation where the following takes place:
    1. Client has a “no” ROI recorded by Agency A with no end date (but has an unlocked profile)
    2. Client begins working with staff at Agency B and gives consent/signs ROI
    3. Staff at Agency B try to record this “yes” ROI but cannot; it throws an error for the ROI start date because there is no end date for the previous “no” ROI.
    Staff at Agency B cannot edit and add an end date to the “no” ROI because it was recorded by Agency A.
    Currently when…

    18 votes

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    1 comment  ·  Admin →
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  15. Adding the functionality for a referral to be sent back to the CQ when a referral is sent from the CQ to a housing provider that does not result in a HMID and the exit destination is still a homeless category. Allowing referral be return to the queue keeping the history of the original referral, similar to a referral that is denied by a PH provider and sent back to the queue would be very helpful.

    Priority level 3

    7 votes

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    0 comments  ·  Referrals  ·  Admin →
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  16. Considering the communication limitations within Clarity, it would be highly beneficial for the end user to be able to see a consolidated list of their assigned clients that have an active referral to a housing program. Ideally, the end user would receive a notification when one of their clients has been matched to a program, as well as see this on the client profile home page.

    6 votes

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    1 comment  ·  CE Events  ·  Admin →
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  17. On the attendance module at the bottom of the tables shows an aggerate count of the number of times that service was recorded for that day. It shows it as "## clients" which is confusing because depending on the service delivery type a service can be recorded for a client more than once per day.

    I suggest changing this to "## entries", "## attendance" or something similar so that it better reflects what count. Right now by indicating "## clients" it is not correct.

    8 votes

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    1 comment  ·  Services  ·  Admin →
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  18. It would be great to add a hyperlink to a case note or service note For example, to a client's folder in our company's cloud storage, to a rental listing, or property management company's website

    6 votes

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    1 comment  ·  Admin →
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  19. Events don’t appear in the History tab with the quick view "hover" functionality that services have. This functionality allows a user to save time when reviewing client history by hovering over the speech bubble icon to see the service note rather than clicking into each service one by one to review.

    For users who now use the Events tab to track the bulk of their client work, this quick view functionality has been lost, and as a result, their work to review client history has inadvertently been made more time-consuming and challenging.

    Given that Events behave similarly to Services in…

    20 votes

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    1 comment  ·  CE Events  ·  Admin →
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  20. Currently, Inventory screens are system-level screens that cannot be copied. For a statewide instance of Clarity, each CoC operates as a separate system. Each CoC manages its housing stock, they have separate CE systems, and reporting is completed by each CoC.

    Each CoC may want to implement Inventory but need to record different information using custom fields on the housing inventory screens.

    Since the Inventory screens cannot be copied, each CoC would either need to agree on a set of custom fields, see each other's fields, or use complex constraints and configurations to hide the fields from each CoC, making…

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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