Clarity Human Services

Clarity Human Services

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  1. Customer stated... May I ask that this be placed on the feature enhancement list? As someone who is responsible for running 40-50 CAPERs at one time for the quarterly ESG CV submissions, this is going to be quite the task. Is there any way System Administrators can have “special permissions” to run multiple reports?

    21 votes

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  2. Clarity would be so much more robust and flexible if client privacy settings were tied to the client and not the agency. Our community offers clients the ability to revoke consents. We also import data from another system so we are forced to choose between database health (client matching on) or client privacy. All of these issues would be resolved if client privacy was set at the client level vs. the agency.

    33 votes

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  3. The Core field Primary_Language seems to be rather "Euro-centric” which is counter to many customers' goals around equity and inclusion. Can this be modified to be more inclusive?

    6 votes

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  4. Currently Assessment Due Warnings only populate for HUD-required Annual Assessments. We would like to see the option to set Assessment Due Warnings for status update screens, so that users can receive reminders to complete status updates on a more frequent basis. For example, if the Case Status field in the program template is set to "Every Month", the user would receive an Assessment Due Warning each month a client is active in a program.
    In addition, we would like to see the "Assessment Due" date on the "Status Due" tab of the Caseload tab to reset each time a status…

    7 votes

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  5. Some agencies operate programs across multiple HUD CoCs; the agency can only be assigned to a single CoC, but its programs can be assigned to multiple CoCs. Access to a CoC's Coordinated Entry Community Queue is based on the CoC assigned at the agency level, not the CoC(s) assigned at the program level. This prevents programs that operate in other CoC(s) to view the Community Queue(s) for the CoC(s) they operate in.

    If an implementation has their Coordinated Entry Type set to "Continuum of Care Based" in their system settings, they should be able to allow agencies that operate programs…

    6 votes

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  6. I often times need to run the same report for all of our agencies. However, I am only able to schedule the report for 1 agency, when I attempt to schedule this for more then 1 it will override the previous agencies scheduled report.

    10 votes

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  7. It would be great if we could type in the dates for reports instead of selecting from the calendar.

    19 votes

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  8. We know that staff creating/updating any screen (enrollment, assessment, service) is available in Looker. But it is completely baffling that this information is not immediately visible in the front-end of Clarity, from the history tab, etc. A supervisor or another program staff member should be able to click on a history tab, assessments screen, etc. and immediately see who completed a certain action. This is necessary for really basic management.

    17 votes

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  9. When a Clarity user leaves and agency, there should be a way to switch all clients on that user's caseload en masse and change them to another assigned staff member, rather than having to go to each client's program page individually.

    9 votes

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  10. Add functionality to bulk delete or mark all as read for Clarity messages. Some of our users have hundreds of message notifications of referrals because of our recent CES migration, and they would like a quick way to clear them out.

    7 votes

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  11. It would be helpful to be able to search within Clarity for an Agency or Program by its ID. This would have been particularly helpful while addressing LSA flags.

    14 votes

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  12. System admins have the ability to see the time a service item was added to Clarity by manually checking the associated audit log. It would be great to have a 'Time Added' dimension in Looker for checking multiple service items at once.

    5 votes

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  13. Our agency needs certain alerts to never expire until they are marked resolved. We use these alerts for safety concerns so it is critical that they come up when a client record is found by search or scan, until they are resolved. Currently, expiration date cannot be left blank. We propose that a checkbox/switch be added for "indefinite" that hides the expiration date (this could be an option at the agency level). Then when the alert is resolved, it can be edited to expire.

    10 votes

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  14. Users at times enter in start dates that occur after the exit date or vise versa. Similarly, users enter Housing Move-in date that may be outside the enrollment (before start date or after exit date).

    While there are canned reports ([DQXX-121] Project Start Date > Project Exit Date, [GNRL-106] Program Roster), a pro-active approach would be better.

    Also, include logic that detects if enrollment dates are future dated and either generate an alert or possibly and this as "On/Off" switch for system admins to manage.

    5 votes

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  15. The Problem:
    The pagination at the bottom of a list (<< | 1 | 2 | 3 | >>) won’t let me click the link to the next page even though I’m over the right box. This seems to be because the link (<a>) is only wrapping the text (“1”), so the cursor has to be directly over the text. With numbers like “1”, this is a rather frustrating practice in dexterity.

    The Solution/Suggestion:
    I think that if the <a> tag were wrapping the <li> element instead, this would make the whole box clickable, instead of just the text. At…

    7 votes

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  16. A customer has requested the ability to run the APR for multiple selected programs or agencies with the same parameters all at once, but get separate reports for each program/agency as the output.

    6 votes

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  17. The ability to run Program Review Data Quality reports for all programs in an agency would be very helpful. We have agencies with 10+ programs and having to run reports for each program is extremely time consuming. If we had the ability to choose "all programs" it would save me multiple hours per week.

    5 votes

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  18. Since we provide 24/7 services, many of our emergency shelter staff work inconsistent, relief, or weekend schedules. This makes the requirement that new staff log in within 24 hours of their account being made often impractical. This results in a ton of back-and-forth and frustrations. It would be very, very helpful to be able to create exceptions to this policy.

    16 votes

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  19. Allow the options for colored text when building or editing custom fields.

    4 votes

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  20. Create sharing groups for direct referrals that can be programmed by project type. This would allow for agencies to ensure staff only had access to the referrals that they had the authority to refer to.

    3 votes

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