Clarity Human Services

Clarity Human Services

Categories

  1. Clarity would be so much more robust and flexible if client privacy settings were tied to the client and not the agency. Our community offers clients the ability to revoke consents. We also import data from another system so we are forced to choose between database health (client matching on) or client privacy. All of these issues would be resolved if client privacy was set at the client level vs. the agency.

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Customer stated... May I ask that this be placed on the feature enhancement list? As someone who is responsible for running 40-50 CAPERs at one time for the quarterly ESG CV submissions, this is going to be quite the task. Is there any way System Administrators can have “special permissions” to run multiple reports?

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Our agency needs certain alerts to never expire until they are marked resolved. We use these alerts for safety concerns so it is critical that they come up when a client record is found by search or scan, until they are resolved. Currently, expiration date cannot be left blank. We propose that a checkbox/switch be added for "indefinite" that hides the expiration date (this could be an option at the agency level). Then when the alert is resolved, it can be edited to expire.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. It would be great if we could type in the dates for reports instead of selecting from the calendar.

    14 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. We know that staff creating/updating any screen (enrollment, assessment, service) is available in Looker. But it is completely baffling that this information is not immediately visible in the front-end of Clarity, from the history tab, etc. A supervisor or another program staff member should be able to click on a history tab, assessments screen, etc. and immediately see who completed a certain action. This is necessary for really basic management.

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. It would be helpful to be able to search within Clarity for an Agency or Program by its ID. This would have been particularly helpful while addressing LSA flags.

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Currently, auto exits only populate the Destination with No Exit Interview, everything else is Data Not Collected. Why is it not assumed that the enrollment or most current assessment data is not relevant for an auto exit? If the client walks away from the shelter, and is manually exited, the data cascades, assuming their situation has not changed. The auto exit makes their exit outcomes worse, and Data Not Collected makes our Systems Performance Measures sink deeper than the Titanic. These happen to be some of our error rates for the latest CAPER -

    Destination-85.93%;
    Income and Sources at Annual…

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Since we provide 24/7 services, many of our emergency shelter staff work inconsistent, relief, or weekend schedules. This makes the requirement that new staff log in within 24 hours of their account being made often impractical. This results in a ton of back-and-forth and frustrations. It would be very, very helpful to be able to create exceptions to this policy.

    13 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. The Problem:
    The pagination at the bottom of a list (<< | 1 | 2 | 3 | >>) won’t let me click the link to the next page even though I’m over the right box. This seems to be because the link (<a>) is only wrapping the text (“1”), so the cursor has to be directly over the text. With numbers like “1”, this is a rather frustrating practice in dexterity.

    The Solution/Suggestion:
    I think that if the <a> tag were wrapping the <li> element instead, this would make the whole box clickable, instead of just the text. At…

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. We need a profile screen report that would pull all services, custom assessments, and enrollments. This is necessary to comply with legal requests.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Usually when I am running a DQX or APR report, I want the report in at least two, if not all three, formats. It's time-consuming to go through and re-select all the options to run the same report in a different format. Thanks!

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. I often times need to run the same report for all of our agencies. However, I am only able to schedule the report for 1 agency, when I attempt to schedule this for more then 1 it will override the previous agencies scheduled report.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Provide an option to select "based on Program enrollment" to the assessments detail report

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. It would be very helpful for my users if our training site had a very different color scheme from our live site. That would help prevent accidental entry of real data in the training site.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. Some programs do not use a model where the enrolling staff person is the one the client is "assigned to." For example, our Front Door Triage program enrolls guests in shelter, at which point a responsible staff member is not known. The current behavior is that the staff person who completes the enrollment is the one who is "assigned," which is not accurate. (And it is currently used as a proxy for who did the enrollment, which is a terrible assumption - the enrolling staff should be listed on the history/program tab instead). For these programs, Agency Managers/System Admins should…

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Our HMIS team spends a great deal of time trying to anticipate how updates to Looker and Clarity will impact existing reports and functionality used to meet our community's needs, testing once the updates have launched, and fixing broken reports when possible. It would be helpful if Bitfocus could provide a detailed list of projects in advance of building them out and provide customers an opportunity to offer feedback on how these updates will impact our communities so that can be considered before building out the changes.

    From a Clarity perspective, the Legacy Services Funding report filter is critical for…

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. We need to track historical attendance for our shelter programs, including slot information. We are often asked to report where someone stayed (their slot) longer than 90 days ago, but that is apparently all that is available in the Reservations Model. Not only does this mean that we need to combine data from multiple models just to get total history, it means that we are not able to provide this tracking for all kinds of vital business needs (contact tracing, legal requests, etc.) Please change this!
    https://get.clarityhs.help/hc/en-us/articles/360008990913-Reservations-Model

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. The search feature in Clarity disregards special characters such as an accent mark ( ' ) and also disregards any letters included in the name before the accent mark. For example, if you search for D' Andre the Clarity client search will prioritize results which include Andre in the first or last name (such as Andre, Andrea, Andrew, Andrews) over the client's name D'Andre which shows up several pages into the search.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. The birth_nation field would be more useful to us if it included all countries. Would Bitfocus be open to adding options to this field so that it includes all countries from this list and communities don't have to build a custom field?

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. In the King Co. HMIS a group of individual household reports are available under the HoH's Profile tab and accessed through the Printer Icon which is counterintuitive to find. Would it be possible to add/replace with the usual Report Grid icon used to access the general report library - for consistency?

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3 4 5 9 10
  • Don't see your idea?