Clarity Human Services

Clarity Human Services

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  1. Customer stated... May I ask that this be placed on the feature enhancement list? As someone who is responsible for running 40-50 CAPERs at one time for the quarterly ESG CV submissions, this is going to be quite the task. Is there any way System Administrators can have “special permissions” to run multiple reports?

    15 votes

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  2. Clarity would be so much more robust and flexible if client privacy settings were tied to the client and not the agency. Our community offers clients the ability to revoke consents. We also import data from another system so we are forced to choose between database health (client matching on) or client privacy. All of these issues would be resolved if client privacy was set at the client level vs. the agency.

    30 votes

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  3. It would be great if we could type in the dates for reports instead of selecting from the calendar.

    16 votes

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  4. We know that staff creating/updating any screen (enrollment, assessment, service) is available in Looker. But it is completely baffling that this information is not immediately visible in the front-end of Clarity, from the history tab, etc. A supervisor or another program staff member should be able to click on a history tab, assessments screen, etc. and immediately see who completed a certain action. This is necessary for really basic management.

    13 votes

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  5. Our agency needs certain alerts to never expire until they are marked resolved. We use these alerts for safety concerns so it is critical that they come up when a client record is found by search or scan, until they are resolved. Currently, expiration date cannot be left blank. We propose that a checkbox/switch be added for "indefinite" that hides the expiration date (this could be an option at the agency level). Then when the alert is resolved, it can be edited to expire.

    9 votes

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  6. The Problem:
    The pagination at the bottom of a list (<< | 1 | 2 | 3 | >>) won’t let me click the link to the next page even though I’m over the right box. This seems to be because the link (<a>) is only wrapping the text (“1”), so the cursor has to be directly over the text. With numbers like “1”, this is a rather frustrating practice in dexterity.

    The Solution/Suggestion:
    I think that if the <a> tag were wrapping the <li> element instead, this would make the whole box clickable, instead of just the text. At…

    6 votes

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  7. It would be helpful to be able to search within Clarity for an Agency or Program by its ID. This would have been particularly helpful while addressing LSA flags.

    11 votes

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  8. Since we provide 24/7 services, many of our emergency shelter staff work inconsistent, relief, or weekend schedules. This makes the requirement that new staff log in within 24 hours of their account being made often impractical. This results in a ton of back-and-forth and frustrations. It would be very, very helpful to be able to create exceptions to this policy.

    13 votes

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  9. It would be helpful to have active enrollments displayed in the search results.

    4 votes

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  10. I often times need to run the same report for all of our agencies. However, I am only able to schedule the report for 1 agency, when I attempt to schedule this for more then 1 it will override the previous agencies scheduled report.

    4 votes

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  11. Usually when I am running a DQX or APR report, I want the report in at least two, if not all three, formats. It's time-consuming to go through and re-select all the options to run the same report in a different format. Thanks!

    19 votes

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  12. We need a profile screen report that would pull all services, custom assessments, and enrollments. This is necessary to comply with legal requests.

    4 votes

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  13. We have a client locations report by service only. We need one by program enrollment as well. Please allow this option as well, either through the same report or a new one. (https://get.clarityhs.help/hc/en-us/articles/115002702248--GNRL-112-Client-Address-Location)

    3 votes

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  14. A customer has requested the ability to run the APR for multiple selected programs or agencies with the same parameters all at once, but get separate reports for each program/agency as the output.

    3 votes

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  15. In the HUDX-224, when you drill down from 12a and 12b, there is a Contact Description column. I think it would help if the name of the service were displayed instead of [Services Provided – PATH funded]. I’d guess this may be a change that would help all the CoC’s when they dive down and look at the services provided when no Current Living Situation was properly entered for the date.

    2 votes

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  16. It would be very helpful for my users if our training site had a very different color scheme from our live site. That would help prevent accidental entry of real data in the training site.

    22 votes

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  17. Our HMIS team spends a great deal of time trying to anticipate how updates to Looker and Clarity will impact existing reports and functionality used to meet our community's needs, testing once the updates have launched, and fixing broken reports when possible. It would be helpful if Bitfocus could provide a detailed list of projects in advance of building them out and provide customers an opportunity to offer feedback on how these updates will impact our communities so that can be considered before building out the changes.

    From a Clarity perspective, the Legacy Services Funding report filter is critical for…

    6 votes

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  18. The search feature in Clarity disregards special characters such as an accent mark ( ' ) and also disregards any letters included in the name before the accent mark. For example, if you search for D' Andre the Clarity client search will prioritize results which include Andre in the first or last name (such as Andre, Andrea, Andrew, Andrews) over the client's name D'Andre which shows up several pages into the search.

    4 votes

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  19. Provide an option to select "based on Program enrollment" to the assessments detail report

    4 votes

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  20. In Looker, there is a unique ID field for housing opportunities that are created in Clarity on the Availability screen. Our users would like this ID to appear on the Availability screen once an opportunity has been created, similar to how the Client Unique ID field functions. In addition, our users would like this ID to appear in the opening dropdown of the reassign section when matching clients to housing opportunities. This will ensure the user is matching the client to the appropriate opportunity. We have projects that have many opportunities entered on the same date, so having a unique…

    2 votes

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