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Clarity Human Services

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Clarity Human Services

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  1. A report with a listing of the report names that are toggle on per agency. Or, have this developed so that it can be pulled from Looker.

    For example, users with access to the embedded Looker are able to run Looker reports or dashboards that are pushed to the agency. Instead of having to review this list individually for each agency, it would be helpful to have a report.

    16 votes

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  2. When scanning in or adding clients in the Attendance module, have an actual pop up appear for those who have a public alert.

    Currently, an icon will appear next to the client's name and then you must hover over the client name and then click on the public alert to see it.

    This causes delays for shelters that need to check in a large number of clients.

    An immediate pop up would ensure that End Users have the ability to both quickly check many people in AND catch important public alerts.

    16 votes

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    1 comment  ·  Services  ·  Admin →
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  3. While it is possible to require completion of individual fields on Assessments, users can still skip an entire Assessment that might contain important fields, like Current Living Situation.

    it would be great to have a way to require completion of an Assessment within a data collection workflow.

    16 votes

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  4. Password expiration warnings are helpful, but they should specify the site they are for. I have a number of different passwords for a training site, a live site, migration site, etc. and all have different passwords. When I get the warning, it just says "Clarity." Would be much more helpful to know which site needs to be updated!

    16 votes

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    Planned  ·  0 comments  ·  Admin →
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  5. In order to be considered for PSH opportunities, a participant must have documentation of disability as well as chronicity. Some individuals have enough history in HMIS under the Programs tab to be considered documented for the chronicity requirement of Chronic Homelessness and if there were a field that added that history together and gave us a yes or no answer, this could decrease the barriers in obtaining PSH opportunities.

    16 votes

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    1 comment  ·  Admin →
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  6. When users are deactivated in the system, they remain as active members of a client's Care Team. This impacts reports that show "active care team members." It would be great to automate an end date to the Care Team member when their account is deactivated in HMIS.

    15 votes

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  7. We're having an issue where certain housing navigators are not able to see or leave referral notes if they are not working under an agency that sent or is receiving the referral. Our community voted to set Service/Programs/Assessments/Events Placed as "basic shared," and because these are all grouped together, we can't open up sharing for referrals for certain access roles because the agency sharing settings override any access role permissions. A solution to this would be to include referral notes in Basic Shared, since leaving a note is not changing the status or behavior of the referral in any way.…

    15 votes

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    0 comments  ·  Sharing  ·  Admin →
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  8. I understand that developers are planning on improvements to the HMIS Population Over Time model and I'd really like to see the it go back farther than two years. If the point of this is longitudinal analysis, it should go back farther, especially given that the LSA looks back three years. Ideally I would like to see it go back to 2012 so we can dig deeper into client histories similar to the canned CLNT-127 report.

    15 votes

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  9. It would be very, very helpful to be able to see the HUD destination at program exit in the program history screen. As of now, we have to click into the program and click over to the exit screen to see this.

    15 votes

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  10. On the previous profile design we were able to click on the picture on the client profile and it would enlarge the picture so we could tell what the person looked like. On the new design we are not able to enlarge the picture.
    It would be nice to be able to click on the profile picture and enlarge the picture while also having the option to change the picture. Or at least have a way to make the picture bigger to tell what the person looks like.

    14 votes

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  11. When utilizing the Merge tool to merge programs, there currently is no way to merge a duplicate enrollment for a client.

    For example, a client is enrolled into a program as an "Individual" where case notes, services, or other information is subsequently added. That same client is then later - erroneously - enrolled into the SAME program as a "group" where information may or may not be added to that enrollment.

    Currently, the Merge Tool does not allow to merge both program enrollments into a singular program enrollment. It would be nice for the Merge Tool to allow this feature…

    14 votes

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  12. It would be helpful if the system had a warning built in that alerts you when a program is about to be deleted, but it has a CE assessment attached to it. Currently if you delete an enrollment where a CE assessment has been created, the CE assessment will remain without the program enrollment. However without the program enrollment the assessment no longer qualifies as coordinated entry.

    14 votes

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  13. Having the ability to edit incorrect denial dates is very important for data quality in our CES/CoC. Users enter denial dates and they often don’t reflect the proper date. As of now, we are able to click into the denial date and enter a new one, but get an error message when trying to save changes.

    14 votes

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    3 comments  ·  CE Events  ·  Admin →
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  14. Currently, Opening IDs with referral connections can only be viewed in Looker's CE Model for referral status's that are Pending or Pending - In Process. Retaining historical opening id information for all referral status types (completed, denied, etc.) would allow for trend analysis on the length of time between when a unit is posted and the date a client is referred to the unit.

    14 votes

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    1 comment  ·  Referrals  ·  Admin →
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  15. When reviewing and reporting on data for projects that serve more than one CoC, currently primary site needs to be inferred when the CoC != the Selected CoC as there can only be one primary site in the Clarity UI. This impacts the LSA, HIC, and CSV Export.
    The Data Dictionary states that "There must be a one-to-one relationship to 2.02 Project Information if the project only serves one CoC (most common). … It must be possible to associate a project with the CoC code for every geographic area in which the project operates and for which it will be…

    14 votes

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    Planned  ·  0 comments  ·  Admin →
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  16. We would like to request that the case manager receive a system notification when assigned to a referral. Currently users can only see this information if they go to the "Case Manager" tab within the Caseload tab.

    14 votes

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    0 comments  ·  Referrals  ·  Admin →
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  17. We have an assessment that chronicles the housing status of our clients. We would like there to only be ONE assessment so users are redirected to updating the existing one.

    Can you add a toggle that would block any additional assessments from being completed if the client's account already has one?

    14 votes

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    0 comments  ·  Services  ·  Admin →
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  18. It would be helpful to include program exit destinations and their addresses in the program roster. Adding this information would assist service providers in accurately tracking and evaluating exit destinations, as well as the locations where participants are being housed. This would also help identify any incorrect exit data.

    13 votes

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    2 comments  ·  Reporting  ·  Admin →
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  19. I need a current Staff List Field that rolls all active staff per enrollment into one cell. Without this my roster in looker will generate double records. Some functions are not available for the version of looker I am utilizing. If a developer could add that field that would be great! =)

    13 votes

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    1 comment  ·  Reporting  ·  Admin →
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  20. Have a preferred name line in addition to the legal name information. I have had clients that go by their middle name, or perhaps they are transgender and they go by a different name, or they have a street name that they prefer. It is important that other providers know that a client goes by a different name. Also would be amazing if that was also searchable because sometimes you encounter someone who only tells you their street name.

    13 votes

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    2 comments  ·  Outreach  ·  Admin →
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