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Clarity Human Services

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Clarity Human Services

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  1. When someone enters their password incorrectly too many times, the system tells them they are "banned" and to try again later but doesn't say when. I have been told that when you are banned, the system locks you out for two hours, and if you try to log in again during that two hour window, the clock restarts. Not telling the user this in the ban alert means that they may try to log back in in 5 minutes or half an hour, etc., and have no idea that they are pushing their ability to log in for another two…

    6 votes

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    1 comment  ·  Admin →
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  2. Longitudinal Systems Analysis Report Clarity integration with HUD LSA validation flags and errors

    The key idea is that a user wouldn't need to leave the Clarity app to submit an LSA and receive the LSA report flags. Flags are ingested into Clarity, and the Clarity UI can help resolve the flags.

    “It seems like if you’ve got control of the LSA Export compiler, and if you’re hashing (storing a persistent record) of the data going into it, it would be simple to connect the dots backward to the origin of the error.

    Right now, everyone in the country is doing…

    6 votes

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    1 comment  ·  Admin →
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  3. When Direct Expenses are enabled for a Funding Source, it would be very helpful to add a feature that limits any Service Expenses to be charged in excess of the Fund Amount -ie, Direct Expenses cannot exceed Fund Amount; Total Available > 0. This feature could be added under "Eligibility" or it could be a flag that pops up when a user tries to add a new Service Item. Thanks.

    6 votes

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    0 comments  ·  Funding  ·  Admin →
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  4. It would be useful to be able to link files to specific services. For example when we enter a Rapid Rehousing financial service I'd like to be able to link the associated file back up to that specific service.

    6 votes

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    1 comment  ·  Services  ·  Admin →
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  5. Some agencies use Global HHIDs to track characteristics of households they serve over multiple enrollments, however, not all clients have a Global HHID. Even for households of one, it would helpful if these were assigned and if documentation were provided to CoCs about how a Global HHID changes as the household composition changes.

    6 votes

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  6. There was a feature request by our users for filtering the outreach module map by client demographics such as age, veteran status, disabling condition. Many of our teams that are piloting the usage of the Module are using it for targeted encampment efforts - some of the users are partnering with population-specific providers to connect them and said it may be useful to be able to, at a glance, find veterans and youth who they’ve connected with on the map.

    6 votes

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    1 comment  ·  Outreach  ·  Admin →
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  7. Allow for a filter option in the outreach module map view to either show the clients location based on their most recent geolocation (current functionality), OR show clients everywhere that they have been contacted in a given time period. Currently, encampments often look underreported when they have a population that frequently moves between encampments. Showing all locations will help to correct this.

    6 votes

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    1 comment  ·  Outreach  ·  Admin →
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  8. Rather than having a text field for geocodes, it would be more convenient for admins to have a picklist of available geocodes. To limit the geocodes that appear in picklists, perhaps the full set of HUD geocodes be established as a System Variable setting where admins could choose which geocodes would appear in geocode picklists.

    6 votes

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  9. 6 votes

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    1 comment  ·  Admin →
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  10. We'd love to use the Goals functionality that Clarity offers but many of the agencies in our CoC want to use it as a sort of Case Plan where they can track the progress clients are making towards that goal before achieving it. Having a generic notes field that users could edit into as they worked towards making progress on that Goal would be great and tie everything together.

    Ex: Goal of acquiring $1500 of total income, user edits into the notes section of that Goal as they work with the client towards achieving it to provide updates/context about the…

    6 votes

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  11. With the new update as of April 2026, the initial occupancy start date defaults to today's date for programs that use INVENTORY. I don't think this makes the most sense for PSH/PH workflow. The only way to clear the housing move-in date is to scroll all the way to the bottom and clear the initial occupancy start date. The vast majority of the time, clients are enrolled in PSH projects before move-in, so staff will almost always have to remember to scroll down and clear this date before continuing with the enrollment screen. This will almost certainly lead to data…

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  12. Notify PATH program staff before a PATH client is auto exited

    5 votes

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    1 comment  ·  Admin →
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  13. Allow for a tracked characteristic to be built off the AMI data uploaded to system variables to ensure that an AMI tracked characteristic can be created to directly match the AMI eligibility that is set up under a program. This will aid matchmakers in making appropriate referrals from the queue.

    5 votes

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    1 comment  ·  Referrals  ·  Admin →
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  14. It would be really efficient if we could go to a specific unit in the Inventory page and enter/exit clients from there, rather than clicking on client, program, unit, add unit/bed.

    Could this be done?

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  15. Requesting to add feature to include clients' Unique ID in barcode format to the [GNRL-106] Program Roster report. The barcode could be its own column or placed in the same box as the existing Unique Identifier column akin to the [CLNT-103] Photo ID Card

    As we are implementing the Attendance Based Feature for our CoC, this is a question that some of our providers are asking about for easier barcode scanning of their clients.

    5 votes

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    0 comments  ·  Reporting  ·  Admin →
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  16. Allow for role to be limited by program funding. For example, auditors from the city that manage ESG funding for programs want to log in to HMIS and view data and client records for just ESG funded projects. Departments will not work because ESG funds programs across different agencies / organizations.

    5 votes

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    0 comments  ·  Sharing  ·  Admin →
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  17. 5 votes

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    0 comments  ·  Reporting  ·  Admin →
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  18. Some of our outreach-based end users need to complete assessments with clients in locations that are inaccessible for the internet. It would be helpful to have an offline version of Clarity or Clarity assessments where the data was cached and then uploaded when the end user reconnects to the internet.

    5 votes

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  19. When utilizing Looker/Data Analysis, custom Clarity fields can be published to Data Analysis and then never used or a field becomes retired with an older workflow/process.

    Adding functionality to allow users to 'unpublish' fields from Data Analysis would allow analysts to remove unneeded fields from their field toolbars allowing for more streamlined field selection and improved overall model performance.

    Unpublishing fields should be associated with an access role to ensure users that are unpublishing custom fields are not removing fields and breaking content with it.

    Thank you for your time and consideration.

    5 votes

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  20. We have some fairly complicated custom screens that use custom fields and display constraints. However, a field was recently deleted but the admin deleting the field was unaware of the display constraints and it broke the screen. It would be great if a warning message popped up warning the admin user that a field is being used for display constraints and either not allow the deletion or require the admin user to confirm the deletion. Ideally, the warning message would include a list of fields with the display constraint applied.

    Thank you.

    5 votes

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