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Clarity Human Services

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Clarity Human Services

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  1. When staff are manually deactivated, it would be great if the system automatically generated a report with the staff person's client list. You cannot run the canned report for the client list if the staff is deactivated. And sometimes clients are not re-assigned after staff turnover.

    6 votes

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  2. Users might forget that they are logged into a training site. It would be helpful if there was a banner at the top of the interface to let them know that the site they are on is a training site.

    6 votes

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  3. When custom fields are added in Clarity Human Services, they are not available to customers with the Customer Data Model (SQL) unless they specifically ask Bitfocus to add them, one field at a time. It would be great if these fields could "automatically" be added and available in the Customer Data Model without having to have a separate request. This automation could occur on a regular daily/weekly/monthly schedule which makes most sense.

    6 votes

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  4. For VSPs who use system admins outside of their agency, there are concerns with client privacy based on this line from the database manual.

    "Access to a comparable database is controlled by the VSP. Only staff who work directly with survivors and have a “need to know” professional basis, their supervisors, and agency administrators should be able to view specific client data"

    With this in mind, a new access role for admins of comparable databases using Clarity is being suggested. this access role should allow admins to log into Clarity and pull aggregate reports such as APRs, SPMs, LSA data…

    6 votes

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  5. Currently, Inventory screens are system-level screens that cannot be copied. For a statewide instance of Clarity, each CoC operates as a separate system. Each CoC manages its housing stock, they have separate CE systems, and reporting is completed by each CoC.

    Each CoC may want to implement Inventory but need to record different information using custom fields on the housing inventory screens.

    Since the Inventory screens cannot be copied, each CoC would either need to agree on a set of custom fields, see each other's fields, or use complex constraints and configurations to hide the fields from each CoC, making…

    6 votes

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    0 comments  ·  Inventory  ·  Admin →
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  6. Hello! A manager asked me if I could add additional custom fields to the Contacts Page. In addition to changing the Contact Type field, for example we could add things such as a mark that one person is a preferred emergency contact when in crisis (or alternately, if it isn't feasible to add custom fields to the Contacts page, adding this as an additional optional field to all of them). Would it be possible to add something like this? We work in a program where we need to store a lot of contacts for the client, but not all of…

    6 votes

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    0 comments  ·  Services  ·  Admin →
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  7. Without this functionality, the Referral Statistic - Outbound report is useless due to user errors that cannot be corrected.

    Priority level 3

    6 votes

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    0 comments  ·  Referrals  ·  Admin →
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  8. Our CES utilizes a special request for prioritization process where the end user is granted permissions to submit a Google Form. Ideally, this would be built into Clarity so the end user would receive a notification that there is a special request form for them to complete within x number of days. This would be a custom form only available to that user for a limited time.

    6 votes

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    0 comments  ·  CE Events  ·  Admin →
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  9. Considering the communication limitations within Clarity, it would be highly beneficial for the end user to be able to see a consolidated list of their assigned clients that have an active referral to a housing program. Ideally, the end user would receive a notification when one of their clients has been matched to a program, as well as see this on the client profile home page.

    6 votes

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    1 comment  ·  CE Events  ·  Admin →
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  10. Customer is looking for a way to pull daily bed utilization percentages from Looker. We can pull weekly percentages or use a Pentaho report to get daily utilization numbers but not percentages.

    6 votes

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  11. Communities sometimes have the need to track Profile screen data and HUD data in other non-HUD specified collection points, which means adding these existing fields to additional screens and being able to report on those additional collection points. Please consider this update.

    6 votes

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  12. It would be helpful to include an inactive description field when a user changes a unit to inactive. Users can include information that the community may need to reference later. For example, referencing this info may be particularly important when preparing the HIC or LSA reports.

    6 votes

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    0 comments  ·  Inventory  ·  Admin →
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  13. Include "Referral to Prevention Assistance Project" as inferred event.

    6 votes

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    0 comments  ·  CE Events  ·  Admin →
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  14. Create a Live Marker to calculate the number of days between the Approximate Date Started and Project Start fields. This will allow us to create warnings for very old Approximate Date Started Dates, and warnings to notify users when the data collected doesn't make sense. For example, if a client's Approx. Date Started is at least three years ago they should have only one episode of homeless according to the data collection instructions in the Data Standards.

    6 votes

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  15. Currently, service items with multiple attendance Delivery Type do not report the same as service items with other Delivery Types (Long Term, Single Event, and Daily Attendance). All service data should be stored and reported in the same manner.

    See the note within [GNRL-104] Service Summary report article as an example, "Note: For the purposes of this report, multiple attendance services are limited to a count of 1 per day in the # of Services column."

    https://help.bitfocus.com/gnrl-104-service-summary

    6 votes

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    0 comments  ·  Services  ·  Admin →
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  16. It would be helpful to have the ability to create notifications for client enrollments expected to auto-exit due to inactivity. The functionality could be similar to pending referral notifications, with flexibility to set a certain number of days prior to the auto-exit. This would give the assigned care team an opportunity to update the enrollment and prevent the auto-exit before it happens.

    The additional type of notification would be helpful for Coordinated Entry.

    6 votes

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  17. Could there be some sort of tool tip or reminder on the Add Program screen that reminds us to go to the Field Editor to create the new funding source name? Or even better, allow us to add straight from the screen. Too many steps are involved when it comes to setting up new funding sources.

    6 votes

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    1 comment  ·  Funding  ·  Admin →
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  18. Our user had a great idea to create a flag/alert for users who are about to enter a client into a similar program

    For example: Emergency Shelters often have "Overlapping Enrollments" with other Agencies who have ES programs that clients may still remain active after they have left. ES program staff are asking for a flag/alert that may pop up if they are entering a client into a the same program type where the client may still be active in another program of the same type.

    6 votes

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  19. The System Administrator should have the option to update the background color of the Warning Message section from light grey to a darker color (such as marron, navy, or emerald). This update will benefit the users who are visually impaired.

    6 votes

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  20. 6 votes

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