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Clarity Human Services

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Clarity Human Services

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  1. We know that Current Living Situation needs to be entered anytime there is contact with a client, or at least every 90 days as community-defined, in our Street Outreach and Coordinated Entry programs.

    Our Call Center enrolls Coordinated Entry clients; most homeless clients are simultaneously enrolled in Street Outreach. Street Outreach then continues to work with these clients – and it seems would need to enter Current Living Situation updates in both the Street Outreach and Coordinated Entry enrollments, which is redundant.

    Can you add a feature in Clarity to cascade CLS updates?

    8 votes

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  2. Make tooltips text associated with data fields available on mobile devices. Currently, the tooltip text is only accessible on desktop devices.

    9 votes

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    1 comment  ·  Outreach  ·  Admin →
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  3. When moving an enrollment from one project/program to another due to a data entry error, any services, notes, files etc. do not follow or get moved to the correct enrollment which requires staff to delete the services, notes, files that might have been placed at the incorrect project/program and then re-enter all of those items. It would be helpful if the "move" tool moved all items related to the enrollment.

    12 votes

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    1 comment  ·  Admin →
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  4. Service funding sources are listed in the dropdown it isn't in alphabetical order which make it a bit of a mess for people to use. Alphabetical sorting would be easier!

    22 votes

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    1 comment  ·  Funding  ·  Admin →
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  5. 1 vote

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    1 comment  ·  Admin →
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  6. While serving a group of clients within an encampment, data entry could be more efficient if users could record Services snd/or Notes to multiple Encampment members at once.

    4 votes

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    1 comment  ·  Outreach  ·  Admin →
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  7. We have received feedback from CoC partner agencies about using the calendar:

    "When scheduling appointments, first the report of appointments has to be run to see if there's any conflicting appointments.

    It takes FOREVER (feels like it) for a report to be run. Then you have to go put in the appointment after the report shows up.

    Then you have to rerun the report to make sure the appointment you scheduled is on the guests schedule and wait for FOREVER again....

    If there's anyway we could have a quicker way to access each guest's schedule that would be great.

    It…

    3 votes

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    0 comments  ·  Services  ·  Admin →
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  8. Having finer control over Sharing for Notes would be very helpful. Customers wishing to grant "read-only" Clarity access to community members don't necessarily want them reading everything about clients.

    It would be helpful to have the ability to control Sharing for specific Notes-type, not only at the Agency level, but also at the Program level.

    3 votes

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  9. We are now using multiple queues and for users who work with queues it would be better for them to default to the queue that we determine, as well as to be able to order the queues in the way we designate. There is something clunky about user experience of having to look at the names of the queues and click on the one that you want to use -- having it default to a main queue and also having the order of the queues be meaningful will help in this area.

    4 votes

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  10. Create a System Label that acts as a banner to reminds end users to view ROI language and enter the correct dates on start and end date fields.

    1 vote

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  11. XML import client matching should have a match on PersonalID option

    2 votes

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    1 comment  ·  Admin →
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  12. When someone enters their password incorrectly too many times, the system tells them they are "banned" and to try again later but doesn't say when. I have been told that when you are banned, the system locks you out for two hours, and if you try to log in again during that two hour window, the clock restarts. Not telling the user this in the ban alert means that they may try to log back in in 5 minutes or half an hour, etc., and have no idea that they are pushing their ability to log in for another two…

    6 votes

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    1 comment  ·  Admin →
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  13. The system should not allow the program start date to occur after the housing move-in date. The program start date should never occur after the housing move in date. Since the program start date defaults to the current date and allows users to save (after displaying a gentle light-orange warning that does not seem to be a deterrant), this issue continues.

    24 votes

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  14. I understand that developers are planning on improvements to the HMIS Population Over Time model and I'd really like to see the it go back farther than two years. If the point of this is longitudinal analysis, it should go back farther, especially given that the LSA looks back three years. Ideally I would like to see it go back to 2012 so we can dig deeper into client histories similar to the canned CLNT-127 report.

    15 votes

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  15. When recording attendance for clients in large sites, the sections on the lower part of the page require the user to scroll to the bottom of the page, click the reservation slot, go back to the top of the screen to record the attendance, and then scroll all the way back down to click on the next reservation. The need to scroll the page is cumbersome for providers with large sites with numerous reservation slots; a change in how the page refreshes would reduce check-in time.

    4 votes

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  16. Enable the ability in Data Analytics to set visibility for individual items (looks/dashboards) similar to reports in the Report Library. We would like to be able to create a "Clarity System" level report and then be able to make it visible through Data Analytics to a specific CoC/Agency/Role. That way the item is not visible to all agencies or Data Analytics users. The only way to do this now is to create the item (dashboard/look) in the folder for each agency separately; which makes managing changes cumbersome to update.

    1 vote

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    1 comment  ·  Admin →
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  17. When a user has to update Services after a Program Exit has already been entered, they have to re-open the entire enrollment and make the changes and then close it back down again. This design seems like a means to make sure services are not outside of the range of the program start and end dates, but it doesn't actually work because you can put in a service outside of the program start and end dates.

    5 votes

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  18. Client Unique Identifier (UID) is only visible on the Client Profile tab. Our users would like to be able to see the UID while navigating through all client-related tabs including History, Service, Programs, etc. Our users suggested including the UID to the right of the client's name in the header.

    56 votes

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    Started  ·  4 comments  ·  Admin →
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  19. Most agencies that we integrate have client notes and public alerts that should be imported into HMIS, but the DIT doesn't support this. It would be helpful for new agencies and the team doing the integration if notes and public alerts could be imported using the DIT.

    3 votes

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  20. If System Admins can upload Custom Services through the XML DIT, they should also be able to delete Custom Services. Our organization recently integrated a new agency into HMIS with a large quantity of custom services, but one of those services is misleading and should be removed from the system. We have no way to do this because "custom services are not supported for deletion using the DIT, only HUD-defined services".

    4 votes

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    0 comments  ·  Services  ·  Admin →
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