Clarity Human Services

Clarity Human Services

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  1. It would be very, very helpful to be able to see the HUD destination at program exit in the program history screen. As of now, we have to click into the program and click over to the exit screen to see this.

    12 votes

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  2. The "client interactions" dimensions in the Client Model would be so much more helpful if they included attendance services. The purpose of the Client Model, partially, is to provide agencies the ability to do non-HMIS data analysis. But not including attendance services in the client interactions seems like a pretty major oversight and tremendously limits the usefulness of those dimensions. And it makes it much more difficult to do the types of non-HMIS analysis we are trying to do since currently it necessitates having to combine multiple different dimensions from different categories - all of which has its own complications.…

    2 votes

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  3. This year, because of COVID, HUD has allowed communities to pull unsheltered PIT data from HMIS rather than conduct an in-person count. In California, 7 of the 44 CoCs chose to go this route. It would be helpful to have a pre-programmed system-wide report in Clarity to look at enrollments in SSO, SO, and CE programs where the prior living situation is unsheltered. There are other uses for such a report beyond the PIT, such as with identifying individuals for CE or for community-wide by-name lists.

    4 votes

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  4. For "Enterprise" users, we can choose exactly what permissions our users have for each tab in the client profile and enrollment pages. For the Agency Manager's "Manage" module, you get it all with no limits. Two examples: 1) We would like to be able to assign an Agency Manager that is not allowed to edit programs. 2) We would like an Agency Manager that can add/edit Services and add/edit Accounts, but nothing else.

    6 votes

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  5. It would be very helpful for my users if our training site had a very different color scheme from our live site. That would help prevent accidental entry of real data in the training site.

    26 votes

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  6. The current "Disable Inactive Users" function only applies to when the users have logged in at least one time. Our request is to allow the same functionality for newly created account so that users than never use their account can will be auto-disabled.

    2 votes

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  7. It would be very useful to display the Client Unique ID from the Source System; on a similar basis as the name and DOB.

    2 votes

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  8. We would encourage the new Inventory management module that was announced for June 2021 to have management of landlords/property owners built in. We manage inventory for rapid rehousing programs and scattered-site housing programs. Up until now, we have had to track that information outside of Clarity. This includes information like property owner documents as well as contacts with those landlords. It would be extremely helpful for this work to be able to be tracked in Clarity.

    4 votes

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  9. Applicable to Programs/shelters with multiple bed inventories/contracts. Since it is possible to create multiple bed inventories and multiple bed services (and/or service items), it would be advantageous to be able to link the specific bed service to the respective bed inventory. Alternatively, if continuing with the reservation model with slots, the ability to link a slot to a specific bed inventory. This would allow for direct analysis of occupancy rates and HIC data in Looker.

    1 vote

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  10. Our HMIS team spends a great deal of time trying to anticipate how updates to Looker and Clarity will impact existing reports and functionality used to meet our community's needs, testing once the updates have launched, and fixing broken reports when possible. It would be helpful if Bitfocus could provide a detailed list of projects in advance of building them out and provide customers an opportunity to offer feedback on how these updates will impact our communities so that can be considered before building out the changes.

    From a Clarity perspective, the Legacy Services Funding report filter is critical for…

    7 votes

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  11. We have a client locations report by service only. We need one by program enrollment as well. Please allow this option as well, either through the same report or a new one. (https://get.clarityhs.help/hc/en-us/articles/115002702248--GNRL-112-Client-Address-Location)

    3 votes

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  12. In the HUDX-224, when you drill down from 12a and 12b, there is a Contact Description column. I think it would help if the name of the service were displayed instead of [Services Provided – PATH funded]. I’d guess this may be a change that would help all the CoC’s when they dive down and look at the services provided when no Current Living Situation was properly entered for the date.

    2 votes

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  13. An access right that allows the "Private" toggles to be visible or hidden depending on a user's access role would be very helpful.

    1 vote

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  14. Allowing an access roles to be able to edit/delete parts of the CE referral history to reopen a closed CE referral that was auto exited. The ability for System Admins and possibly other access roles to be able to reopen a CE referral to reassign and link/reconnect manually to a PH or TH program without deleting the referral and losing the historical data points for LOT on the CQ would be ideal especially during the data migration process. I'm sure this is not unique to data migration but would also be helpful for CE data quality/clean up as well.

    1 vote

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  15. It would be handy to have a tool for merging Agencies in Clarity for those times when service providers merge organizations or when we have set up an Agency for a temporary purpose that later needs to be merged into the primary Agency.

    The tool would facilitate the move of services, programs, staff, sharing departments, and sites from a source Agency to a destination Agency. It should also indicate when there are potential sharing limitations resulting from the merge.

    1 vote

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  16. While it is possible to require completion of individual fields on Assessments, users can still skip an entire Assessment that might contain important fields, like Current Living Situation.

    it would be great to have a way to require completion of an Assessment within a data collection workflow.

    1 vote

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  17. It would be useful to be able to set a workflow profile for programs like we set navigation profiles for the agency. We could modify the availability of tabs as well as the default tab after an enrollment is created or edited. For instance, the next tab, after an enrollment, might flow better if it were "Assessments" instead of "Provide Services".

    2 votes

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  18. When creating a new assessment screen that will work with processors and coordinated entry, it would be great if all the things you have to check, change, or add were in the same place - maybe in the side column like when you create a new Program. Currently, once I create an assessment, I have a number of options like eligibility engine, display score, coordinated entry. But I also have to go to several other screens to get things completely set up.

    1 vote

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  19. Some users would like to see only the referrals they have sent. In addition, if a centralized CES is being implemented where all agencies sudo one CE agency and enter all assessments and referrals there, this provides a way to drilldown to the actual user/agency that sent the referral.

    2 votes

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  20. The ability to run this report across the COC for specified project types only

    1 vote

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