Clarity Human Services

Clarity Human Services

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  1. We know that staff creating/updating any screen (enrollment, assessment, service) is available in Looker. But it is completely baffling that this information is not immediately visible in the front-end of Clarity, from the history tab, etc. A supervisor or another program staff member should be able to click on a history tab, assessments screen, etc. and immediately see who completed a certain action. This is necessary for really basic management.

    19 votes

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  2. A customer has requested the ability to run the APR for multiple selected programs or agencies with the same parameters all at once, but get separate reports for each program/agency as the output.

    9 votes

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  3. The ability to run Program Review Data Quality reports for all programs in an agency would be very helpful. We have agencies with 10+ programs and having to run reports for each program is extremely time consuming. If we had the ability to choose "all programs" it would save me multiple hours per week.

    7 votes

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  4. Agencies and communities are required to provide redacted client records when monitored by HUD. Currently, agency staff print the reports, cross through client PII, scan reports, and submit them to HUD. Often the redaction is insufficient. It would be very awesome if users could choose to pull client-level reports excluding PII to serve this purpose.

    3 votes

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  5. Create a warning to notify users when they enter a Housing Move-in Date prior to the Enrollment Date. It should also prevent the user from saving the enrollment. The Housing Move-in Date cannot be prior to the client's enrollment date even if it is a PH to PH transfer. This creates an error on the APR. The APR in Clarity categorizes this as not being housed even though there is a recorded housing move-in date.

    This causes problems when trying to troubleshoot the issue.

    3 votes

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  6. Could you please change the Clarity user interface to check for keystrokes/mouse clicks before asking whether or not I am using Clarity?

    Right now it seems to ask after a certain period of time regardless of whether or not I am actively using the product. Sometimes Clarity even interrupts what I am typing to ask if I am still using it! Haha

    Thanks, Kevin Rothwell

    5 votes

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  7. System admins have the ability to see the time a service item was added to Clarity by manually checking the associated audit log. It would be great to have a 'Time Added' dimension in Looker for checking multiple service items at once.

    5 votes

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  8. Create sharing groups for direct referrals that can be programmed by project type. This would allow for agencies to ensure staff only had access to the referrals that they had the authority to refer to.

    4 votes

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  9. I have a suggestion for the '[GNRL-106] Program Roster' report.

    It would be extremely helpful if there were a filter added to the report that allowed you to either run the roster for either all clients (as it current runs in our CoC), or to ONLY display assigned heads of household within the program. This would really help several of my programs utilize the report in the way they need to without having to manually remove dependents.

    3 votes

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  10. The display constraint for veteran status is built so the question will only display if age = 18 or older. This means the question does not appear for adults that refuse to give a date of birth. We would like a way to populate the veteran question for clients who refuse to give DOB. I created my own workaround for this issue that involved creating a button that hides the veteran status question if the end user indicates "client is a minor" instead of basing the display constraint on the calculated age, but perhaps a better method could be devised.

    2 votes

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  11. The Problem:
    The pagination at the bottom of a list (<< | 1 | 2 | 3 | >>) won’t let me click the link to the next page even though I’m over the right box. This seems to be because the link (<a>) is only wrapping the text (“1”), so the cursor has to be directly over the text. With numbers like “1”, this is a rather frustrating practice in dexterity.

    The Solution/Suggestion:
    I think that if the <a> tag were wrapping the <li> element instead, this would make the whole box clickable, instead of just the text. At…

    7 votes

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  12. A customer has requested the ability to have an indicator on the Profile screen that notes if a client is housed in their system. This could be done with the ability to deploy a Live Marker for "Housing Move-In Date Entered" on the profile screen or the creation of a new Live Marker that calculates a "housed" status across the system. This live marker in conjunction with the "Warning" functionality could provide a quick display of housed status.

    6 votes

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  13. In order to be considered for PSH opportunities, a participant must have documentation of disability as well as chronicity. Some individuals have enough history in HMIS under the Programs tab to be considered documented for the chronicity requirement of Chronic Homelessness and if there were a field that added that history together and gave us a yes or no answer, this could decrease the barriers in obtaining PSH opportunities.

    5 votes

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  14. Would be great and beneficiary for all clarity users to add to your list of enhancement(s) have Case note report can generate for all clients by program based level. Since there is now in clarity [CLNT-101] Case Notes and it is client by client case report.

    Would be super helpful to have the report designed and published under program based report categories.

    We really appreciate in advance for looking into it and take it in consideration.

    3 votes

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  15. It would be great if the cascading on an entry screen would default to NOT include the Date of Engagement. We've seen many enrollment records with dates of engagements that are < the program start date because of cascading, followed by not reviewing data on the new screen before submitting.

    Thank you for considering this change.

    3 votes

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  16. Since we provide 24/7 services, many of our emergency shelter staff work inconsistent, relief, or weekend schedules. This makes the requirement that new staff log in within 24 hours of their account being made often impractical. This results in a ton of back-and-forth and frustrations. It would be very, very helpful to be able to create exceptions to this policy.

    16 votes

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  17. Allow the options for colored text when building or editing custom fields.

    4 votes

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  18. Our implementation has multiple CoC's and sometimes we want to pull an APR for more than one CoC but we cannot. It would be helpful to be able to pull reports as System Administrator across the system to include any/all agencies and projects no matter what CoC they are in.

    3 votes

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  19. Standardize system logic for "deceased." Outreach module already indicates if the participants is housed/deceased (https://get.clarityhs.help/hc/en-us/articles/1500003859462-Clarity-Human-Services-April-2021-Feature-Updates) this should be standardized across the system. And should include warnings when a deceased participant is being enrolled with a start date of the deceased date.

    4 votes

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  20. 2 votes

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