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Clarity Human Services

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Clarity Human Services

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596 results found

  1. Change the [STFF-103] User Active Caseload report to include staff assigned through Care Team

    2 votes

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  2. This would increase BitFocus's ability to deliver proactive communication
    to customers, and reduce costly customer downtime.

    2 votes

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    0 comments  ·  Outreach  ·  Admin →
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  3. Client Reports, such as [CLNT-106] Client Service Notes or [CLNT-102] Client History, need details about expenses and notes.

    2 votes

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    1 comment  ·  Admin →
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  4. XML import client matching should have a match on PersonalID option

    2 votes

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    1 comment  ·  Admin →
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  5. Right now, only system administrators can manage user accounts: to reset passwords, lock, or inactivate. These should be access role rights available in the Manager group.

    2 votes

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  6. We have the ability to copy the configuration of our Live Clarity production instance to our training instance as a single one-off task. It would be great to automate that task so that it is done automatically on a regular schedule.

    2 votes

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  7. We would be looking to have an option added to the "queueremovereason" picklist that says something along the lines of "Housed in Non-HMIS Inventory", so that when these situations arise end users can remove the client from the Community Queue and select a more appropriate reason for removal.

    2 votes

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  8. This includes being able to scan a client card to assign them to a reservation, as well as scanning the card to mark the client as present. For marking attendance, this should be set up in a way that allows a provider to continuously scan cards to mark attendance without having to change pages or click between clients. The goal is to use cards to increase the efficiency of the process and reduce time spent clicking on reservation slots.

    2 votes

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    0 comments  ·  Services  ·  Admin →
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  9. Allow for custom warnings on services that will prompt for an engagement date. For example, if a service is being provided in an outreach program that would only be provided to clients after they are engaged, the system should prompt the user to confirm if the client is engaged, and if so, record an engagement date. That should update the engagement date on the entry for that enrollment.

    2 votes

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    0 comments  ·  Outreach  ·  Admin →
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  10. Please consider fixing this flaw in the software:

    Based on the way the screen appears when one opens automated messages, users can easily assume that they can send a response. My understanding is that these messages don’t really land anywhere; they go into some vortex, thought the sender can see a history in their own message inbox. This is confusing. Users cannot or should not respond to “admin admin” however the interface makes it appear that they could reply and some, in fact, have. Some users have thought that responding would generate a message within the current referral page that…

    2 votes

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  11. 2 votes

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  12. Add Access Role ID as a field in Looker.

    2 votes

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  13. For any CoC migrating data, adding additional timeframes for cascading data thresholds would be extremely helpful when migrated client data gets associated with the incorrect program (or in our case, also incorrect agency). If the cascading data thresholds were expanded beyond 1 year (365 days), then clients with older enrollment and assessment dates could be easily transferred to the correct agency/program through direct referral, cascading data procedures.

    2 votes

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  14. The current "Disable Inactive Users" function only applies to when the users have logged in at least one time. Our request is to allow the same functionality for newly created account so that users than never use their account can will be auto-disabled.

    2 votes

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    1 comment  ·  Admin →
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  15. In Looker, there is a unique ID field for housing opportunities that are created in Clarity on the Availability screen. Our users would like this ID to appear on the Availability screen once an opportunity has been created, similar to how the Client Unique ID field functions. In addition, our users would like this ID to appear in the opening dropdown of the reassign section when matching clients to housing opportunities. This will ensure the user is matching the client to the appropriate opportunity. We have projects that have many opportunities entered on the same date, so having a unique…

    2 votes

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  16. Please add agency, email address and license type to this report.

    2 votes

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  17. A way to show an "assessment due" warning/notification immediately after an enrollment is entered

    2 votes

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  18. Zip codes may be associated with more than one city, however, Clarity sometimes forces the wrong city to be recorded.

    For example, when recording an address with zip code 94303, the Clarity will record the city as Palo Alto, though the actual address is in East Palo Alto. (See attachment.)

    This presents an issue in reporting because East Palo Alto is within our County, but Palo Alto is not. Having the flexibility to select any of the cities associated with a zip code would be a significant help.

    2 votes

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  19. 2 votes

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  20. It would be beneficial, in certain circumstances (temporarily inactive users, etc.), to be able to manually increase our License cap for license types to properly manage and anticipate activation fees when exceeding our cap.

    In our setup, we pass all license fees to participating agencies (license fees and activation fees).

    To give an example:
    Let's say we have 100 licenses, 100 are in use and active. 5 users go on leave temporarily for a few months and are inactivated. We are then at 95/100 active licenses.

    Let's say we train 2 users bringing us to 97/100. All 5 users come…

    2 votes

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