761 results found
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Enroll only when active referral is present
It would be great to have a program setting where if it is turned ON, a new enrollment can only be made if there is an active referral to the program. We are having the problem where case managers are "jumping the gun" and enrolling a client into a housing program before the referral record is entered in HMIS and then have to "back link" the enrollment to a referral with date problems.
3 votesThank you for your feedback. We are currently reviewing this request.
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ROI
Allow for assigned delete rights for ROI's, in access roles, not just system admins. Or maybe, allow for choice of ROI when merging clients, who both have active ROI's.
3 votesThank you for your feedback. We are currently reviewing this request.
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Ability to reorder slots
Allow for the ability to reorder slots in the service setup. Currently they are limited to the order they were created in. This is an issue when trying to organize rooms that are created later but need to be grouped with other rooms within the same section.
3 votesThank you for your feedback. We are currently reviewing this request.
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Ability to mark a room offline, with date range and dropdown for reason offline.
Allow for the ability to mark a slot offline (with a date range), as well as a dropdown for the reason offline (maintenance, staff use, etc). This should be able to be configured directly on the bed reservation page by the service provider without having to access the setup/management pages.
3 votesThank you for your feedback. We are currently reviewing this request.
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Continuous reservation with no end date
Allow for the option to set reservations without an end date. Currently an end date is required, and it is not always known how long the client will be staying in the bed. This is also to avoid providers having to extend reservations unnecessarily.
3 votesThank you for your feedback. We are currently reviewing this request.
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Allow notes for all service delivery types
Allow for notes to be recorded for all types of services, regardless of service delivery types. Perhaps this can be a new toggle in the service setup that will show/hide the notes box.
3 votesThank you for your feedback. We are currently reviewing this request.
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Manage Housing Referral and Community Queue referral with technical constraint -rather than training constraint
We recently implemented Coordinated Entry, with the policy that only clients who scored higher than a certain threshold (that would be periodically adjusted to match the amount of available housing) would be added to the Housing Queue. After three months, we have many (400+) clients referred directly to the Housing Queue, most of whom do not have scores that meet our threshold score criteria. How can we prevent providers assessing clients from making direct referrals to the Community Queue unless the client's assessment reaches the threshold score?
3 votesThank you for your feedback. We are currently reviewing this request.
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Merge Agency Tool
It would be handy to have a tool for merging Agencies in Clarity for those times when service providers merge organizations or when we have set up an Agency for a temporary purpose that later needs to be merged into the primary Agency.
The tool would facilitate the move of services, programs, staff, sharing departments, and sites from a source Agency to a destination Agency. It should also indicate when there are potential sharing limitations resulting from the merge.
3 votesThank you for your feedback. We are currently reviewing this request.
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Allow the ability to pull reports for more than one CoC at the same time.
Our implementation has multiple CoC's and sometimes we want to pull an APR for more than one CoC but we cannot. It would be helpful to be able to pull reports as System Administrator across the system to include any/all agencies and projects no matter what CoC they are in.
3 votesThank you for your feedback. We are currently reviewing this request.
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Add userID as live marker
We use passwords to allow access to some screens.
Using the userID as live marker will allow us to create constraints that will allow users to access the screen.
3 votesThank you for your feedback. We are currently reviewing this request.
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Customized Services result field in all service types
The Coordinated Entry Services have a very, very helpful "result" field that would be great to have in other types of Services. Agencies should be able to customize these. This would make Services actually helpful for tracking external referrals and connections to benefits, etc.
3 votesThank you for your feedback. We are currently reviewing this request.
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Roommate matching
We can use Clarity to match clients to programs based on defined criteria. What about matching clients to clients? Communities who look at shared housing as a means to more PH placements (as opposed to single occupancy) might be very interested in functionality that facilitates roommate matching as part of CE processes.
3 votesThank you for your feedback. We are currently reviewing this request.
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availability
Please improve the functionality of the Availability Listing section. Specifically, give users the ability to edit the (poorly named) "additional notes" field, where we list the most distinguishing information about a unit -- address, Unit or Apt. # or a letter. While these listings get IDs within looker, front end users don't have access to that.
Very often with our units at a YMCA or YWCA, the specific unit for the referral gets changed to a different number. Since it cannot be edited once a match has been made, it becomes enormously confusing for all the CE partners to keep…
3 votesThank you for your feedback. We are currently reviewing this request.
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Warning field message includes hyperlink ability
Warning field message includes hyperlink ability
3 votesThank you for your feedback. We are currently reviewing this request.
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Service Taxonomy Manager
Setting up a new Service Taxonomy is relatively easy, but applying a Service Taxonomy to Service Items is not. There can be thousands of Service Items within a Clarity instance to which Admins might need to apply just one taxonomy code. A tool that allows admins to search for Service Items and apply taxonomy codes would remove a significant barrier to the usage of Service Taxonomies.
3 votesThank you for your feedback. We are currently reviewing this request.
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Allow Screen/Program Copying from One Instance to Another (e.g. training site to live site)
Customers are often need to create complicated Clarity screens, programs and services (assessments and/or program enrollment, update, exit screens). Because of the difficulty involved, admins like to build a first draft on a training site to make sure the new elements work the way they hope.
Could there be feature that allows customers to copy these complicated screens, programs, and services from one instance to another, like a training site to a live site?
3 votesThank you for your feedback. We are currently reviewing this request.
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Add 'Private' Option to Program and Service Set Up Pages
A customer has requested a feature enhancement in which there can be a 'Make Program Private' toggle on the Program Set Up page in order to lock individual programs down to an agency in which only those agency users would be able view the programs history on the client profile. (similar to the 'Make Program Private' functionality within individual enrollment when editing a 'Case Manager' assignment).
In addition, I feel as though if we had a 'Make Program Private' toggle, we should also incorporate a 'Make Service Private' toggle on the Service Set Up page as there are frequently services…
3 votesThank you for your feedback. We are currently reviewing this request.
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Customizable Notifications
Idea: Give System Administrators Control Over Existing System Notifications and Introduce Fully Customizable Notifications
The Problem: Notification Fatigue and Rigid Workflows
Currently, Clarity’s user notification functionality is strictly limited to pre-defined system notifications triggered by specific system activities. While helpful to an extent, the inability of System Administrators to customize messages, define exact recipients, or edit triggers could lead to notification fatigue and workflow inefficiencies.
When users receive system notifications that are irrelevant to their specific day-to-day work, they begin to ignore the notification entirely, risking the loss of truly critical updates.
Real-World Pain Points:
Here are two specific examples…2 votes -
Audit Log - Delete Programs
Have deleted program enrollments display in the audit log vs. having to restore the program log information to view the data.
2 votes -
Visual Difference Suggestion - Training vs Live Sites
It would be very helpful if the training site had a very different color scheme - or some kind of banner - differentiating it from from the live site. That would help prevent accidental entry of real data in the training site and confusion when users have access to both.
2 votes
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