Remove the Ability to Reply to an Automated Message from Admin Admin
Please consider fixing this flaw in the software:
Based on the way the screen appears when one opens automated messages, users can easily assume that they can send a response. My understanding is that these messages don’t really land anywhere; they go into some vortex, thought the sender can see a history in their own message inbox. This is confusing. Users cannot or should not respond to “admin admin” however the interface makes it appear that they could reply and some, in fact, have. Some users have thought that responding would generate a message within the current referral page that pertains to the client in question.
If you can’t remove the ability to reply on the page, maybe your automated message could have some text that states “do not reply”?
Thank you.
Thank you for your feedback. We are currently reviewing this request.