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Clarity Human Services

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Clarity Human Services

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  1. Everyone loves the Program Data Review report in the report library. Makes data corrections a breeze.

    However, if the user creating could be added, it would be fascistic. By adding this field, it would allow agency managers and supervisor monitor which case manager are reviewing and correct their data and allow them to address these types of issues with the proper person.

    2 votes

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  2. Idea from Riverside County customer: For many fields or screens in Clarity there are Edit (square box) and Delete (trash can) "buttons" that are very close together. This is typically not a problem when using a mouse, but when using a mobile device or laptop with touch pad, it can be very tricky to select one without accidentally selecting the other. If/when the UI is updated, please keep this in mind and make them farther apart or somehow easier to select.

    2 votes

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  3. For improved CE reporting, it would be helpful to have a way to breakdown the reasons a client has been temporarily removed from the queue to Snoozed. Options could include In Transitional Housing, Incarcerated, Hospitalized, In Substance Abuse Treatment program.

    2 votes

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  4. Users assigned to Access Roles that have the Data Analysis Save role activated are able to update and save any looks that are available to their agency. This includes looks or dashboards that were created by the System Administrators and released to all users in the instance. We have had several instances when we release a report that is meant to be used by users at any agency, but when we review the report later fields have been added or removed, or filters have been changed.

    We would like to be able to distinguish what reports users with this access…

    2 votes

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    1 comment  ·  Admin →
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  5. Services and Referrals that are on the templates the are already in the system should pull over into a copy of the template. This will ensure that all the correct Services and Referrals are on the template copy. Having to recreate these services and referrals take time away from the other work we already need to be doing.

    2 votes

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    0 comments  ·  Services  ·  Admin →
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  6. Allow System Admins to link Agency based assessments and services to specific programs

    2 votes

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    0 comments  ·  Services  ·  Admin →
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  7. Similar to the functionality under launchpad>merge where a program enrollment can be moved, generate functionality to move assessments/services/notes etc that are incorrectly entered under one client record to a different client record. Currently when end user enter this information incorrectly under one client, we must delete the record and advise the end user to re-enter the information into the appropriate client record. This functionality could save case managers time from having to re-enter data.

    2 votes

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  8. It would be great if the tiles on the Inventory Dashboard Module showed counts of units instead of percentages.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  9. This would increase BitFocus's ability to deliver proactive communication
    to customers, and reduce costly customer downtime.

    2 votes

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    0 comments  ·  Outreach  ·  Admin →
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  10. Client Reports, such as [CLNT-106] Client Service Notes or [CLNT-102] Client History, need details about expenses and notes.

    2 votes

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    1 comment  ·  Admin →
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  11. XML import client matching should have a match on PersonalID option

    2 votes

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  12. Right now, only system administrators can manage user accounts: to reset passwords, lock, or inactivate. These should be access role rights available in the Manager group.

    2 votes

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  13. We have the ability to copy the configuration of our Live Clarity production instance to our training instance as a single one-off task. It would be great to automate that task so that it is done automatically on a regular schedule.

    2 votes

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  14. We would be looking to have an option added to the "queueremovereason" picklist that says something along the lines of "Housed in Non-HMIS Inventory", so that when these situations arise end users can remove the client from the Community Queue and select a more appropriate reason for removal.

    2 votes

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  15. This includes being able to scan a client card to assign them to a reservation, as well as scanning the card to mark the client as present. For marking attendance, this should be set up in a way that allows a provider to continuously scan cards to mark attendance without having to change pages or click between clients. The goal is to use cards to increase the efficiency of the process and reduce time spent clicking on reservation slots.

    2 votes

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    0 comments  ·  Services  ·  Admin →
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  16. Allow for custom warnings on services that will prompt for an engagement date. For example, if a service is being provided in an outreach program that would only be provided to clients after they are engaged, the system should prompt the user to confirm if the client is engaged, and if so, record an engagement date. That should update the engagement date on the entry for that enrollment.

    2 votes

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    0 comments  ·  Outreach  ·  Admin →
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  17. Please consider fixing this flaw in the software:

    Based on the way the screen appears when one opens automated messages, users can easily assume that they can send a response. My understanding is that these messages don’t really land anywhere; they go into some vortex, thought the sender can see a history in their own message inbox. This is confusing. Users cannot or should not respond to “admin admin” however the interface makes it appear that they could reply and some, in fact, have. Some users have thought that responding would generate a message within the current referral page that…

    2 votes

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  18. 2 votes

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  19. Add Access Role ID as a field in Looker.

    2 votes

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  20. For any CoC migrating data, adding additional timeframes for cascading data thresholds would be extremely helpful when migrated client data gets associated with the incorrect program (or in our case, also incorrect agency). If the cascading data thresholds were expanded beyond 1 year (365 days), then clients with older enrollment and assessment dates could be easily transferred to the correct agency/program through direct referral, cascading data procedures.

    2 votes

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