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Clarity Human Services

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Clarity Human Services

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722 results found

  1. Our community has programs that are interagency and at times we need to create additional agencies in which staff from multiple agencies have access and track information.
    Allowing us to set up departments under their additional agency access would be helpful in ensuring people are able to see what is going on, but only access the programs they are supposed to. It would cut down on accidental enrollments into incorrect programs.

    4 votes

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  2. We would like a pre-calculated field in Looker that shows a count of the CURRENT enrollment household. The only existing fields now show a static count at the time of entry but that can change as household members get exited or new ones enter.

    additional context in support ticket: 38906463297

    4 votes

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    0 comments  ·  Reporting  ·  Admin →
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  3. What: Adds admin option to refresh or save prior saved client screens.

    Why: Whenever screens are updated, the user has to manually save the screen for those new updates to take effect. This is especially true for assessments were scores become "stale" whenever changes to the assessment/assessment processor are made.

    How: For each screen add option to "Refresh/Re-save" (Yes/No). If yes, then allow for additional criteria such as on or after this date for "Date assessments Added" or "Assessment Date."

    Logic: If change is due to new field, add warning that the "New changes made to assessment questions - Please…

    4 votes

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  4. Rather than making two versions of an assessment where one program has extra questions, could we make something where we make a display constraint on specific questions, such that if a client is in a specific program then questions populate, but hide otherwise? Thank you!

    4 votes

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    1 comment  ·  Admin →
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  5. We use Clarity assessments for creating budgets for the client, and in particular have an automatic calculation on a dollar field to compare income to expenses. Occasionally clients will have a negative balance here, where expenses exceed income, which would manifest in the field as a negative number - but dollar fields aren't currently built to allow you to save a negative number.

    This creates a problem as we need to know if a client is operating at a deficit in order to best know how to help them.

    Would it be possible to tweak the dollar field so that…

    4 votes

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    0 comments  ·  Services  ·  Admin →
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  6. The [GNRL-403] Public Alert Notice requires an active service in order to display the public alert.

    I would like to request an update to this report to remove the service restriction and have the report be based on the public alert creating agency and user.

    4 votes

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    0 comments  ·  Reporting  ·  Admin →
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  7. Ability to create multiple current living situations (CLS) across programs for one client as to avoid Auto exit and help eliminate extra work for outreach staff. Similar to the way household members CLS can be updated all at once or just certain ones. There should be the same thing with the programs that clients are enrolled in. This way staff are saving time entering data and can focus on helping the clients.

    4 votes

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    0 comments  ·  CE Events  ·  Admin →
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  8. Customer would like the ability to set a Daily Attendance or Multiple Attendance service to toggle on both options, "Tracking Time is Adjustable" and "Track Time per Attendance". Currently by setting time tracking as adjustable, an attendance service cannot be associated with a service attendance record.

    On the database side, the field clientservicetracking.refdate is not populated unless “Track Time per Attendance” is on, which associates it with the clientservice_dates table. If “Tracking Time is Adjustable” is toggled on, then “Track Time per Attendance” is automatically turned off and removed as an

    4 votes

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    1 comment  ·  Admin →
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  9. Having a project type field on the UCT screen causes confusion because reports pull the project type of the program connected to INVENTORY. If the field on the UCT screen does not match the program's project type, this has been a source of data quality issues. When these DQ issues occur, this cannot be fixed by a sys admin.

    It appears the purpose of the field on the UCT screen is to control what bed dedication fields appear on the UCT screen. If the project type field is removed from the UCT screen, a program could be connected to the…

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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  10. Because of the LSA, we found out we had closed out programs that still had inventories open. Please make it so that the system ends everything with an open date with the same ending date as the program end date. There's no reason to have open bed inventory when the program ends.

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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  11. I came across the following scenario, which I believe will cause data entry errors for our users. The issue is that if a provider deletes a client’s reservation from the Availability screen, the opportunity becomes available, but the client remains matched to the opportunity. My recommendation would be to remove the delete button from the availability screen if a housing opportunity has a pending referral.

    Scenario:
    Client is referred to a housing opportunity through the Community Queue.
    Reservation is deleted on the Availability screen

    Opportunity becomes available for match again, but client is still matched to the opportunity in their…

    4 votes

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  12. Would like to have a way to mark a record for when a consumer passes away.

    4 votes

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  13. When you create a new funding source, the picklist currently has options for HUD: COC - Homeless Preventions, HUD: COC - Supportive Services Only, HUD: ESG - Street Outreach, etc. etc. etc., then lets you put in the fund start date, Grant ID, Grant start date, amount.

    Make it so that the "Funding Source" picklist only shows the base type of funding, such as, "HUD: COC", "HUD: ESG", "VA: VASH", etc. removing the subtype of funding, the "- Supportive Services Only", "- Rapid Re-Housing", etc. part of the funding source.

    Make it so that once the fund type has been…

    4 votes

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    0 comments  ·  Funding  ·  Admin →
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  14. Currently, users don't have the option to add or display their pronouns within Clarity. I'm suggesting that when a new staff account is created there is a field for adding the staff member's pronouns. These pronouns should then be displayed along with the user's name and contact information when they are members of a client's care team.

    4 votes

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  15. Since the Quality of Date of Birth field can be reported as "approximate or partial DOB reported" the system should allow users to record a partial DOB.

    Perhaps allow 00 (zeros) to be used in the date of birth field- ex. 00/00/2003

    Some providers, such as DV agencies, may only collect partial DOBs (just the year) and don't want to record false day/ month data.

    4 votes

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  16. We would like the option to make Referral Denial Information box required. We review the data and it would be helpful to always know more information to ensure the correct selection was made based on our shared definitions of the options.

    4 votes

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    0 comments  ·  Referrals  ·  Admin →
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  17. My team and I love the functionality of goals! However, we found that it was limited to services, status update assessments, and time. We would love to see this expand into client files.

    Ex: Goal of obtaining a driver's license or State ID can be met when a CM uploads "Personal Identification: Driver's License or State ID Card" into Client Files.

    4 votes

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  18. We would like the housing opening notifications to be a separate user access role. We have several queues in our community for ES and PH. The teams who make referrals to ES do not need to get an email notification for PH Housing openings/availability for agencies/programs they do not have access to in Clarity.

    We would like these notifications to be a separate access role.

    4 votes

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  19. It'd be great if the system could/would send automatic emails when a funding source is set to expire and there will be no active funding source for a project.

    4 votes

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    0 comments  ·  Funding  ·  Admin →
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  20. Our agency is conducting more comprehensive data analytics projects. However, the 5000-row limit makes it extremely slow for our data team to pull data at finer levels of details, such as service notes over the past year. Is there any way we can increase or remove this limit?

    4 votes

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    0 comments  ·  Services  ·  Admin →
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