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Clarity Human Services

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Clarity Human Services

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  1. It would be FANTASTIC if we could set up automatic custom notifications to be sent out to the user email or a designated email when an action takes place in HMIS. For example an email is sent to the program director when someone is enrolled in their program. Another example would be an email is sent to the CES team email when someone is entered into outreach and needs an assessment completed. This could bridge some of our process together between platforms and it would take us to the next level!

    3 votes

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    0 comments  ·  Sharing  ·  Admin →
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  2. Currently only Clarity users can be added as Care Team members. This limits the functionality of the case load feature for agency managers. It would be great to profile/ add a care team member that is not in clarity. An integration of contacts/ care team functionality!

    3 votes

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  3. Our agencies like it when the clients ID or SS card is uploaded to HMIS. However, this sometimes can be a pain when they do not have a scanner or the means to get that into HMIS.
    Is there any way where if a user has a webcam, they can select the category and file type and take a picture of, for example, a clients drivers license/ID card or Social Security Card and upload that under files for the client?

    3 votes

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  4. Add a dimension under Client Notes-Client Level to to better identify the last client-level notes entered and/or to assist in calculating the number of days from today to last client-level note. *Similar to the Client Notes Enrollment Level: Latest Note by Enrollment dimension.

    3 votes

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  5. The ability to toggle additional/all household members in an Attendance Module's scanned services would be incredibly helpful for agencies that provide daily, weekly, or monthly services for entire households; especially when only one or two members of the household are present but the service must be applied to everyone.

    3 votes

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    0 comments  ·  Services  ·  Admin →
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  6. It would be helpful to be able to select "tags" for a case note. So the worker can pull up notes and find the ones that are tagged for a specific item. Example, they could put in a case note about meeting with a probation officer, and then before the next meeting, pull up all of the notes that are tagged "Probation", or something like that.

    3 votes

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    0 comments  ·  Services  ·  Admin →
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  7. For Looker, it would be very helpful to have a way to identify the penultimate assessment.

    This would be used to compare changes between the most recent assessment or exit with the previous to look for changes. For example, did income change since the last assessment. Not just compare with entry and the most recent/exit.

    3 votes

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  8. Currently if a housing referral is denied by a provider and referred back to the community queue, you have only until the inactivity threshold kicks in for that referral to make another reassignment (e.g. back to the original housing provider, who may have "re-opened" the referral). Taking away the impact that the inactivity threshold has on this aspect would be great. Thanks!

    3 votes

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    0 comments  ·  Referrals  ·  Admin →
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  9. Currently, count/recognition of clients residing in an encampment includes only those who enrolled in services (e.g., enrolled in Clarity/HMIS). However, there are those individuals who reside in these encampments, who are not "yet" (or may never) be interested in services - therefore, NOT enrolled in Clarity/HMIS.

    Idea: Add capability feature to account for these individuals who reside in encampments and are not enrolled in Clarity/HMIS. (Possibly with encampment profile).

    As a CoC we are not able to presently report on an "accurate" count of individuals residing in encampments (unhoused). As a CoC - and believe other CoC's experience this -…

    3 votes

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    0 comments  ·  Outreach  ·  Admin →
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  10. It would be really helpful if we could add buttons that either act as hyperlinks, or just hyperlinks in the form of text on custom screens that could direct users to other screens or even important reference documentation (like HUD documents for example).

    3 votes

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  11. 3 votes

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  12. Instead of only turning on IP whitelisting and MFA at the system level, it should also be able to be turned on/off at the Agency level so only some agencies are affected. This will add more flexibility to security policies.

    3 votes

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  13. It can be inconvenient to need to move to a different tab when adding client data. Some tabs, like Contact for instance, might fit under the profile, but having it as a separate tab leaves it in a view that many users rarely look at to see if it's populated.

    Another suggestion was to incorporate all family members in a single view that incorporates all of
    their demographic details.

    3 votes

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    1 comment  ·  Admin →
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  14. Numerous occasions have come up where an agency submits an opening for one of their housing projects, and the referral is made through our coordinated entry process. Later we find out that they reported the wrong project and it would be easiest if we could just switch the project name on the referral, rather than re-submitting a new referral, which is how it currently works.

    3 votes

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    0 comments  ·  Referrals  ·  Admin →
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  15. We are looking to have functionality created for us so that we could enter in credit instead of an expense. For instance, we pay for someone to stay at a hotel for 4 nights at $150 per night. Our fiscal department writes a check to the hotel for $650 paid upfront. The expense is then put into Clarity for check #123 for $650.

    Then later on, since the person only stayed for 3 nights, the hotel sends us a check for $150. We want to be able to enter a credit into Clarity for (their check number) in the amount…

    3 votes

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    0 comments  ·  Funding  ·  Admin →
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  16. Improved document management. We are moving towards being fully paperless which means uploading multiple PDF files to a client's enrollment. However, the existing system doesn't allow for searching or grouping files by file type.

    3 votes

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    1 comment  ·  Services  ·  Admin →
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  17. In the upcoming Client Portal it would be great to be able to "broadcast" messages to all client participants rather than just 1:1 communication.

    3 votes

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  18. In the same way that custom fields populate in the Program Details Report, it would be great to include Live Markers that are part of the Enrollment screen that feeds this report.

    3 votes

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  19. When selecting parameters for certain reports like System Performance Measures, there is a small selection box for things like Agencies and Programs. When selecting dozens or hundreds of items in these categories, the selection box is very tedious. If there could be a pop-out window to make selections and not have to scroll up and down so much it would be a better UI. Confirming selections is difficult when you can only see a few at a time. Also, check-boxes rather than shift-select would make this selection process much easier.

    3 votes

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    1 comment  ·  Admin →
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  20. End users would love the idea to filter through notes based on the note_categories field and quickly find the notes they need for their clients.

    3 votes

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