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Clarity Human Services

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Clarity Human Services

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  1. When using the DIT to import CE events, it is not importing the LocationCrisisOrPHHousing value from the file, and instead imports all values as "imported project". The language on this field in the data standards is "If a client was referred to an opening in a continuum crisis housing or permanent housing
    project, select the Project Name and HMIS Project ID of the referred project."

    What we would like, is to be able to map the values in the CSV file to a clarity programIDs, so that imported data can correctly reflect what's in the external file, and display the…

    4 votes

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    1 comment  ·  CE Events  ·  Admin →
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  2. According to Data Dictionary if 8, 9, or 99 is recorded for "Race & Ethnicity" then you can't include any other picklist value with it. Since imports come from other systems that allow for this "bad" Data Entry, I checked with HUD and they are ok with us "cleaning up" this data quality issue before importing the data into Clarity. So I propose adding this to the data quality checks/fixes for the Clarity DIT tool.

    1 vote

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    0 comments  ·  Admin →
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  3. Some families have children named after a parent, leading to multiple persons with the same first and last name in the household. It would be much easier to navigate to the correct household member if there were their suffixes (Jr., Sr., etc.) listed by the name so you knew which one you were clicking. It would also help to ensure that the right person is assigned with the right member type. Right now, the display can be confusing and lead to errors being made.

    10 votes

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    1 comment  ·  Admin →
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  4. User Story:

    As a case worker in a CoC agency, I want to upload client documents and files so that they'll be visible to the care team wherever they're needed in Clarity.

    Priority: Level 2.5 (Impacts entire community; a system/process allows us to accomplish our goals but it is time-consuming and burdensome)

    Description & Rationale:

    Clarity has two sections under a client's Files tab (https://oahu.clarityhs.com/clients/{{clientID}}/file)—Client Files and Client Forms—and as currently implemented they are terribly confusing for end users. The platform affords no way for admins to prevent the mistakes that the UI design leads to, which are costly…

    11 votes

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    1 comment  ·  Admin →
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  5. Clarity doesn't have any field created that will generate the Responsible Staff (connected to the program) in Looker and they do not have a canned report that will generate the information. It would be really helpful to be able to pull a list of all programs and their responsible staff members is some way / shape / or form.

    1 vote

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  6. Currently, count/recognition of clients residing in an encampment includes only those who enrolled in services (e.g., enrolled in Clarity/HMIS). However, there are those individuals who reside in these encampments, who are not "yet" (or may never) be interested in services - therefore, NOT enrolled in Clarity/HMIS.

    Idea: Add capability feature to account for these individuals who reside in encampments and are not enrolled in Clarity/HMIS. (Possibly with encampment profile).

    As a CoC we are not able to presently report on an "accurate" count of individuals residing in encampments (unhoused). As a CoC - and believe other CoC's experience this -…

    3 votes

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    0 comments  ·  Outreach  ·  Admin →
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  7. Some providers request collection of data on various screens while there are several ways to accomplish this (Assessment, Live Marker Program Identifier, custom screens, etc) those methods may not be viable when providers only request 1 or few questions on specific screens such as the entry screen.

    An Agency Identifier live marker would function the same way as the Program Identifier live marker and would allow constraints to be build around Agency Identifiers. For example, in the case provided above, the entry screen can have the one or several fields applicable to specif agency(s) for all their programs.

    3 votes

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  8. When creating an inventory record for a program and selecting 'Households with only children' for the 'Household Type', the toggle for 'Youth-Veterans' should not appear. Because the inventory is for persons who are 17 years of age or younger and veterans must be at least 18 years old, it is not possible for a project serving 'Households with only children' to have beds dedicated to youth veterans.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  9. Often a case manager's workflow requires navigating to several screens to capture all required data (client profile, program enrollment, assessment, contact, location, etc). It would be helpful if a workflow prompt could be added at the bottom of each screen with a link to the next required screen for a particular program workflow.

    1 vote

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  10. Previously, when our users signed or re-signed their user agreement, the user's first and last name would show and the user would sign, date and save it.

    We just had an issue where one of our users needed to re-sign/update their agreement and instead of showing her first and last name on the agreement, it showed one of her clients first and last name she was last working on in HMIS.

    We had the expression {$CLIENTFULLNAME} on the User Policy Enforcement section to bring in the name of the user who was signing, but according to the Bitfocus…

    2 votes

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  11. Providers are entering CE assessments under closed CE enrollments, referring those assessments to the CQ, then wondering why their clients are not coming up for CES referrals. There's no error message or alert to keep people from entering CE assessments under a closed enrollment. Can there be?

    4 votes

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    0 comments  ·  Referrals  ·  Admin →
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  12. According to the Program Setup: Eligibility page it's noted "When establishing eligibility criteria based on Poverty Guidelines, household size is calculated based on the client's "global" household (the client-level household) and is NOT based on the number of members in a group enrollment." It would be extremely helpful if there was an option to allow household size to be determined based on the enrolled household members using the eligibility function and not at the global level. Is this an option BF is looking to add to Clarity HS in the future?

    9 votes

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    0 comments  ·  Referrals  ·  Admin →
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  13. When a new agency is created, it is automatically created as an "Active" agency. When communities are transitioning Clarity, they may be at their active agency limit, but need to create an inactive agency to receive historical data from their legacy HMIS. This action will currently trigger automatic billing for the agency license, even though it will be inactive and should not be billed.

    Admins should be able to indicate whether an agency is Active or Inactive at the time the agency is created.

    For the same reason, it may be good to also allow admins to select the type…

    1 vote

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  14. Users have expressed a desire to have a Private Toggle on the Location tab, and/or within individual client locations, so that when a client does not want to share that information with others, it can be hidden, but still visible to the entering agency.

    2 votes

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    0 comments  ·  Sharing  ·  Admin →
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  15. When users add a client geolocation, the Modify Location window appears allowing them to add the client's location address. It would be nice to be able to add the location date right there. Otherwise, if a client is back-dating (which happens a lot on outreach), they have to wait for it to save, then re-open that specific location and edit the date. Thank you for considering!

    2 votes

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    0 comments  ·  Outreach  ·  Admin →
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  16. Currently, the outreach model in Looker does not have the option to enter which user entered a client's geolocation, the closest option is for the last user who updated the client's profile page. We have been exploring incorporating the geolocation feature in our PIT count and it would be nice to know who entered each location, especially when we are look at data a few days later. I recognize this feature is available for data entered on Encampment Teams and Map layers, so hopefully it's not much work to add to Geolocation, also. Thanks!

    1 vote

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    0 comments  ·  Outreach  ·  Admin →
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  17. Currently when an outreach worker adds a geolocation in for a client, whether through the outreach map, location tab, or CLS, reporting only shows the date that it was entered, not the date that the outreach location actually is. For example, if a client's actual location date was 7/25/23 but the worker enters it on 7/27/23, reporting for the Geolocation Added Date field will only display 7/27/23, which isn't really helpful.

    1 vote

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  18. It would be helpful to be able to display characteristics such as Veteran status, health plan name, and other details on the clients profile screen. Our users would benefit from having a snapshot of these details on the profile screen.

    2 votes

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  19. It would be helpful to be able to display more comprehensive history of housing program referrals in looks (i.e. history of programs a household was denied from and the reason).

    1 vote

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  20. State of California No Place Like Home funding requires reporting on current AMI levels, as of the reporting date.

    Currently, this is only available tor the Entry Screen

    1 vote

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