I’m reaching out about an issue we've been dealing with related to account reactivations for HMIS users. This was actually suggested a few years ago by Joel Remigio here: https://ideas.bitfocus.com/forums/930328-clarity-human-services/suggestions/44574099-extend-duration-of-time-period-for-reactivated-sta.

I’d love it if we could revisit the idea and explore a way to make the process a bit smoother.

We often receive tickets from HMIS users whose accounts have been deactivated due to inactivity. While it’s easy to reactivate their accounts, the issue is that the reactivation doesn’t "stick" unless the user logs in by midnight of the same day.

This becomes a challenge when users are out in the field or contact us late in the day. They often try to log in after the window expires, only to find their account is still inactive. We do our best to prioritize these requests, but it’s a bit of a balancing act. If we reactivate too late in the day - even immediately after they reach out - we risk users not logging in before midnight.

Would it be possible to extend the reactivation window from midnight to a longer period, say 72 hours? This would help if a user reaches out late in the day or on a Friday, ensuring their account stays active through the weekend and reducing pressure on both our agents and users.

We’re definitely open to any workarounds or solutions you might have in mind, as long as they don’t involve our agents logging in on behalf of users. Thanks in advance for considering this request!