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Clarity Human Services

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Clarity Human Services

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  1. Currently if a housing referral is denied by a provider and referred back to the community queue, you have only until the inactivity threshold kicks in for that referral to make another reassignment (e.g. back to the original housing provider, who may have "re-opened" the referral). Taking away the impact that the inactivity threshold has on this aspect would be great. Thanks!

    2 votes

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    0 comments  ·  Referrals  ·  Admin →
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  2. Our CES utilizes a special request for prioritization process where the end user is granted permissions to submit a Google Form. Ideally, this would be built into Clarity so the end user would receive a notification that there is a special request form for them to complete within x number of days. This would be a custom form only available to that user for a limited time.

    6 votes

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    0 comments  ·  CE Events  ·  Admin →
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  3. To prevent the end user from having to complete an extra step, can a referral to the community queue be automatic once the user completes the coordinated assessment (VISPDAT)?

    4 votes

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    2 comments  ·  CE Events  ·  Admin →
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  4. When referring a client to a program via the Eligibility screen, the list of programs is currently sorted by Type ID, Agency ID, Program ID. Instead it makes more sense for these to be sorted by Type ID, then Agency NAME, and Program NAME. Since we are able to control the names for our programs, but not the ID number, this gives us control over the sorting which would be ideal.

    13 votes

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    1 comment  ·  Referrals  ·  Admin →
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  5. Users have expressed scenarios when automations will not prompt the removal of a client from the outreach map when appropriate. Allowing users this ability will account for the scenarios in which automations are applicable.

    22 votes

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    9 comments  ·  Outreach  ·  Admin →
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    Planned  ·  Danielle Robadey responded

    Thank you for your feedback. We are in the planning phase of a feature or update related to this item.

  6. Currently, if the assigned staff for an enrollment is changed, the start date for an enrollment type care team member does not reflect the date of this change and instead shows the project start date regardless of whether or not the staff member was the client's assigned staff at that time. We would love to see the new assigned staff's care team member start date reflect the day the assigned staff changed rather than the project start date. This would help us track when a staff member (especially navigators) were assigned to a given client.

    13 votes

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  7. It is cumbersome to enter the same parameters over and over when you want to pull a report. It would be nice to have it save somehow. Either:
    1. Save the entire report within the system
    2. A way to save to your computer with client I.D. list still accessible
    3. Save report parameters as "preset" options like saving your favorite radio stations on your car.

    1 vote

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    0 comments  ·  Admin →
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  8. I have a suggestion for the "Household Management" screen. When you go into a clients profile and click "Manage" above the household list it opens up the "Household Management" screen which shows a list of previous members. It would be handy to have the HMIS numbers next to the list of names of previous members.
    For example the attached, I am wanting to open up the previous household members profile "michael Williams". Usually I search the name in the search bar and can find them. In the example attached, if I search "Michael Williams" it brings up a list of…

    1 vote

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    0 comments  ·  Admin →
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  9. It will be great if 'Assessment Measures' only shows data when the field has been answered and not all fields in the assessment that have been selected to be an 'Assessment Measure'. The current visibility is not ideal to case managers as they only need to see the data within the fields that have been answered.

    17 votes

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  10. Without this functionality, the Referral Statistic - Outbound report is useless due to user errors that cannot be corrected.

    Priority level 3

    5 votes

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    0 comments  ·  Referrals  ·  Admin →
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  11. It can be inconvenient to need to move to a different tab when adding client data. Some tabs, like Contact for instance, might fit under the profile, but having it as a separate tab leaves it in a view that many users rarely look at to see if it's populated.

    Another suggestion was to incorporate all family members in a single view that incorporates all of
    their demographic details.

    3 votes

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    1 comment  ·  Admin →
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  12. For security, it would be great to have the ability to either hide the names in Recent Clients list or to show their searchable ID's instead of names. This would be helpful when working in an open office environment and you want to access the client search screen.

    3 votes

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    0 comments  ·  Sharing  ·  Admin →
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  13. Link Community Queues to active enrollments in Coordinated Entry. Link it so when someone is exited from the Coordinated Entry project (both manual and auto) that they are automatically removed from any queues. This means that everyone on a queue is active in coordinated entry.

    5 votes

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  14. Currently, users have the option to edit a service, unlink it from one program, and then link it to a different program within the Program Service page. They do not have the option to delete the service from the program level history page, instead, they have to navigate to the Client History page to delete the service.

    It would be beneficial if users also had the option to delete a service within the Program Service page.

    8 votes

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    0 comments  ·  Services  ·  Admin →
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  15. If a client has a public alert it would beneficial to have the alert icon show up in the outreach module (same place as housed status).

    4 votes

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    0 comments  ·  Outreach  ·  Admin →
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  16. Allow the list of events to be manually sort. (change the order they display)

    5 votes

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    0 comments  ·  CE Events  ·  Admin →
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  17. When creating an inventory record for a program and selecting 'Households with only children' for the 'Household Type', the toggle for 'Youth-Veterans' should not appear. Because the inventory is for persons who are 17 years of age or younger and veterans must be at least 18 years old, it is not possible for a project serving 'Households with only children' to have beds dedicated to youth veterans.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  18. Previously, when our users signed or re-signed their user agreement, the user's first and last name would show and the user would sign, date and save it.

    We just had an issue where one of our users needed to re-sign/update their agreement and instead of showing her first and last name on the agreement, it showed one of her clients first and last name she was last working on in HMIS.

    We had the expression {$CLIENTFULLNAME} on the User Policy Enforcement section to bring in the name of the user who was signing, but according to the Bitfocus…

    2 votes

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  19. Allow raw custom field codes to be visible in looker, and control this through a toggle on the custom fields screen in Looker called "Show raw field in looker". If the toggle is activated, the raw field for the custom dimension will be shown in the looker custom dimensions view.

    1 vote

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    0 comments  ·  Admin →
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  20. The labels/markers (Housed, Sheltered & Deceased) should be included in the Outreach model in looker so that sorting can be done with these labels. Users have expressed a desire to see how many clients associated with outreach have the housed label assigned to them.

    4 votes

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    0 comments  ·  Outreach  ·  Admin →
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