475 results found
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Cascade Current Living Situation Updates for Coordinated Entry
We know that Current Living Situation needs to be entered anytime there is contact with a client, or at least every 90 days as community-defined, in our Street Outreach and Coordinated Entry programs.
Our Call Center enrolls Coordinated Entry clients; most homeless clients are simultaneously enrolled in Street Outreach. Street Outreach then continues to work with these clients – and it seems would need to enter Current Living Situation updates in both the Street Outreach and Coordinated Entry enrollments, which is redundant.
Can you add a feature in Clarity to cascade CLS updates?
8 votesThank you for your feedback. We are currently reviewing this request.
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Automatically remove clients from outreach map based on address type.
We have the ability have clients automatically populate the outreach map based on location types identified. Users expressed the desire to have clients automatically removed from the outreach map based on location types identified as well.
3 votesThank you for your feedback. We are currently reviewing this request.
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Contact Information Warning Not Tied to Referrals
Clarity currently has the functionality to display a message in the Client Profile when contact information is missing for a client with an active Community Queue or pending program referral. I would like to be able to have the message display if contact information is missing regardless of whether or not there is an active referral.
1 voteThank you for your feedback. We are currently reviewing this request.
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The new program "add funding source" popup window needs a way to filter.
Our new "add funding source" popup window has 17 pages. Most of them are inactive and / or ended. We need a way to limit the choices. If the funding source has an end date in the past, you are not using it. If the funding source is inactive, you are not using it.
We add 15+ funding sources each year for ONE program. There are other programs that also have new contracts each year. Next year we will be up to 20 pages!
Please provide a method to restrict the funding sources on the "program add funding source popup…
3 votesThank you for your feedback. We are currently reviewing this request.
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Additional Access Role Settings for Direct and/or Eligibility Page Referrals
In order for program eligibility to appear on a community queue, the program's Public Listing must be set to "Public." However, this means that users with the ability to refer will also see these programs listed on the eligibility page after assessing a client, and they can freely refer them to these programs instead of just a community queue, which is not desired by (most) communities.
Turning off the "Create referral" access right means that they then can't refer to the community queue at all. There is a separate access right to "Refer Directly to Community Queue," so a similar…
3 votesThank you for your feedback. We are currently reviewing this request.
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Update The Warning Message Background Color
The System Administrator should have the option to update the background color of the Warning Message section from light grey to a darker color (such as marron, navy, or emerald). This update will benefit the users who are visually impaired.
6 votesThank you for your feedback. We are currently reviewing this request.
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Flag/Alert to users for overlapping enrollments of the same program type.
Our user had a great idea to create a flag/alert for users who are about to enter a client into a similar program
For example: Emergency Shelters often have "Overlapping Enrollments" with other Agencies who have ES programs that clients may still remain active after they have left. ES program staff are asking for a flag/alert that may pop up if they are entering a client into a the same program type where the client may still be active in another program of the same type.
4 votesThank you for your feedback. We are currently reviewing this request.
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Show Public Alert Indicators for all SEARCH Function results
The addition of the "Public Alert" indicator for associated entries found in the Search results for our Day Shelter Attendance was a great first step. These indicators often serve as a safety warning to our staff. As such, it needs to be added to the results shown in the main SEARCH FUNCTION. It would really be helpful if these indicators appear at every level of SEARCH provided in all ATTENDANCE functions.
2 votesThank you for your feedback. We are currently reviewing this request.
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Clarity pages are sorted alphabetically
Clarity pages should be in alphabetical order. This makes it easier for users to find the information they are looking for.
5 votesThank you for your feedback. We are currently reviewing this request.
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6 votes
Thank you for your feedback. We are currently reviewing this request.
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CLS reminder functionality
In a similar way to the current functionality that reminds users to do an annual assessment, it would be nice to have user reminders to do a CLS (current living situation) assessment on a CoC-determined schedule (in 30, 60, 90 days, etc)
5 votesThank you for your feedback. We are currently reviewing this request.
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HUD/Federal Parter Services and Referrals pull into a Copy of Templates
Services and Referrals that are on the templates the are already in the system should pull over into a copy of the template. This will ensure that all the correct Services and Referrals are on the template copy. Having to recreate these services and referrals take time away from the other work we already need to be doing.
2 votesThank you for your feedback. We are currently reviewing this request.
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Quality Assurance: Deceased Standardized Logic
Standardize system logic for "deceased." Outreach module already indicates if the participants is housed/deceased (https://get.clarityhs.help/hc/en-us/articles/1500003859462-Clarity-Human-Services-April-2021-Feature-Updates) this should be standardized across the system. And should include warnings when a deceased participant is being enrolled with a start date of the deceased date.
59 votesThank you for your feedback. We are currently reviewing this request.
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Canned Report for Users to Review CES Status
Many users in our CoC would like to be able to run a report of the active clients in their projects, particularly Street Outreach or Emergency Shelter, and see the status of these clients in the Coordinated Entry System. The issue right now is that the CES data is owned by another agency, so sharing settings do not allow users to pull both their agency's data and the CES data. This report would be helpful for agencies to know which clients in their projects need to be assessed for the Coordinated Entry System. It would also allow them to support…
1 voteThank you for your feedback. We are currently reviewing this request.
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sys admin added features
Allow System Admins to link Agency based assessments and services to specific programs
2 votesThank you for your feedback. We are currently reviewing this request.
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Functionality to move assessments/services/notes from one client profile to another
Similar to the functionality under launchpad>merge where a program enrollment can be moved, generate functionality to move assessments/services/notes etc that are incorrectly entered under one client record to a different client record. Currently when end user enter this information incorrectly under one client, we must delete the record and advise the end user to re-enter the information into the appropriate client record. This functionality could save case managers time from having to re-enter data.
2 votesThank you for your feedback. We are currently reviewing this request.
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Agency Administrator (System-like Access strictly for Agency)
As a larger agency we have many contracts that are not managed by any CoC and require programs for us to record our work. Many delays occur with setup and particular needs of those necessary programs. We wish to record data into Clarity in order to provide a robust picture of available services in the county as well as to show impact in regional data analysis that happens when it comes to system performance.
It would be great if agencies could have a designated Agency Administrator that would have access to:
-Create programs
-Create funding codes (if needed)
-Create custom…1 voteThank you for your feedback. We are currently reviewing this request.
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Multi-select fields should be available on system/agency level
Currently, multi-select fields are only available to be set up by BitFocus. Instead, system admins need to use multiple checkbox fields for each option. Typically, select-all-that-apply questions have many, many choices (even when those questions are designed well and thoughtfully). This quickly eats into custom field limits and custom field publishing to data analysis (both of which are very bad design elements themselves). Please improve this.
28 votesThank you for your feedback. We are in the planning phase of a feature or update related to this item.
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Queue Activity Modification
It appears as though a client who is on the queue, gets referred to a program and then denied due to no contact is counting as activity to keep them active (and no auto exit due to inactivity) even if they have no other system activity. Changing this so that a denial due to no contact is not counted as system activity to keep someone on queue would help with queue maintenance.
4 votesThank you for your feedback. We are currently reviewing this request.
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Bulk Delete/Mark as Read Clarity Messages
Add functionality to bulk delete or mark all as read for Clarity messages. Some of our users have hundreds of message notifications of referrals because of our recent CES migration, and they would like a quick way to clear them out.
53 votes
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