Clarity Human Services

Clarity Human Services

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  1. Allow us to create a field that cross-references (with search) agency or instance-level users. We have quite a few uses cases for being able to record something related to another user.

    1 vote

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  2. Here are some of the things we would like to see in an audit log:

    Audit log similar to client audit log (full history) for user accounts (last edits, values changed, additional agency access added/removed, email changed, photo changed, etc)
    Agency audit log for changes to address, active status, creation date.

    Program audit log in the same vein with history (who changed what and when on a program - the name, the funding, the beds, basically every PDDE change/edit/creation)

    Service audit logs (who created them, edited them, changed available dates, active/inactive, etc.)

    Sharing settings - audit history on sharing settings.…

    10 votes

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  3. Currently, within an enrollment users can only assign staff members who have the agency where the enrollment lives as their "primary" agency (unless assigning themselves). So, if a user has access to multiple agencies, other users can only assign that user to an enrollment in that user's primary agency.

    The drop down picklist for assigned staff SHOULD include all staff with access to that agency, even if it is not their primary agency.

    2 votes

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  4. The limiting factor in providing a direct referral to an eligible program is that the agency CoC of the user must be the same as the agency CoC of the program. While an Agency can only be assigned to a single CoC, its Programs can be assigned to a CoC different than the parent agency or even multiple CoCs.

    When the user's CoC does not match the agency CoC for the program to which the user wants to make a referral, the program will not be made available, even though the client might otherwise be eligible.

    The eligibility engine should…

    4 votes

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  5. Ability to "turn off" the Add Location feature from the Add Address function, in order to manually input addresses by typing them in.

    2 votes

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  6. Customers would like the secure messaging tool within Clarity function more like regular email (ability to cc, reply all, etc). Being able to send messages through Clarity to more than one user would allow end-users to more fully rely on Clarity for secure communication. All staff working with a particular client could be looped into one coherent thread within the messaging interface. The more the messaging tool functions like regular email, the better the likelihood of staff incorporating Clarity into their workflows.

    13 votes

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  7. Currently, the max allowed file size for upload is 4 MB (4112 KB). Is it possible to increase the file size for upload to 7MB? We have a few providers that are attempting to go paperless and require to upload large files.

    9 votes

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  8. When requested by a client, it would be beneficial to have the ability to lock down a client record at the System level, where only System Administrators can see the data regardless of whether the client has had data entered at multiple agencies.

    3 votes

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  9. We would like to generate public dashboards that display key coordinated entry metrics.

    1 vote

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  10. "Our street outreach team would like to have cascading work for Current Living Situation records even for their long term clients. The ability to cascade is based on enrollment start date, but why can’t it be based (at least for the CLS) on the amount of days since the previous one was recorded?

    They have long term clients they work with and as you know, recording a CLS “outreach contact” is no longer a quick service transaction in Clarity – it takes longer for them to fill out the assessment page."

    4 votes

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  11. Create the Salvation Army "NSS" report

    2 votes

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  12. 3 votes

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  13. Requesting a print function be added to ALL Assessment Screens.

    There should be a readily identifiable print icon, accessible to all users.

    There is currently no system dialog to print these screens.

    Web browser printing functions do not work as some items on page do NOT print (on/off toggles).

    11 votes

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  14. Knowing the number of views for Dashboards and Looks in Data Analysis would help admins determine which ones are useful.

    2 votes

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  15. Currently, there is functionality to automatically expire referrals that originated in the Community Queue by adjusting the "Community Referral Threshold" in Referral Settings. But this setting does not apply to direct referrals. It would be good to either have this setting apply to direct referrals as well, or have a separate setting for direct referrals. Alternatively, it would be good to have the labels "Community Referral Threshold" and "Inactive Referral Expiration Threshold" adjusted to make it more clear that they are only related to the CQ. Documentation should be updated accordingly.

    1 vote

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  16. Can geolocations be enhanced to allow user the ability to type in foreign countries? For example, user types "Japan" and the geolocation will pin on Japan or just allow Japan to be saved.... We don't need spatial data, but we would need these records to be flagged as "outside of the United States"

    1 vote

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  17. Customers should have a way to enter in any address into the location tab. Presently, only geo-locatable addresses can be entered using the "Add Address" button in the "Address 1" field.

    2 votes

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  18. Read Only Access Role that can view full SSN.

    1 vote

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  19. Provide a setting (similar to attendance module ROI required toggle) to give the option where a client can/cannot be referred to the community queue if they have a missing/invalid ROI.

    1 vote

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  20. The ability to assign Departments when adding additional agency access to user accounts.

    4 votes

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