693 results found
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Filter Active Caseload by Program/ Add Program Sort Feature
Currently when I go to my active caseload all programs are listed in alphabetical order. Some staff have 5 pages of programs with their most frequented programs being on the last page. Adding a feature so you search by program or pin a program to the top of the page is a small change that would remove some of the headache of clicking through pages to find the program you need.
2 votes -
picture
We need to have participant's picture available on the search page, sometimes we have 10 people with the same exact name under search and the only way we are able to pick the right one is to be able to see their picture
1 vote -
From CC2026: when using the outreach module capturing a geolocation, its very difficult when on a phone to capture the location.
Users are forced to take orientation lock on their phones off, go into landscape mode and delicately caputre the location. This causes frustration and incorrect location data
1 vote -
Optimizing the process of recording services provided
Please get rid of the auto-minimizing tabs. It drastically slows down the process of recording services provided. Instead, add a checklist of all possible services, and a drop down menu to sort for only the services one's program provides. It would be most efficient, since there are so many possible services, if that checklist could also be navigated alphabetically by hotkeys
2 votes -
kguillen@lahsa.org
We would like a pre-calculated field in Looker that shows a count of the CURRENT enrollment household. The only existing fields now show a static count at the time of entry but that can change as household members get exited or new ones enter.
additional context in support ticket: 38906463297
4 votes -
Referral Tabs - Ability to Sort by Date
When looking through the completed and denied tabs, some of our partner agencies are having to go navigate to the 10, 15, 20th page of clients to get to the most recent completed or denied referrals. There is the current ability to sort by date, but it is only oldest to newest. It would be extremely helpful to be able to sort newest to oldest. Thanks!
7 votes -
90 days Inactive Notification
As an HMIS Lead for our CoC, we would benefit from a toggle that would send notifications to assigned staff who have a clients who has been inactive for more than 90 days. We're finding that many clients in our HMIS are remaining open with no contact and we're hoping to prompt a reminder for the case manager so that they will update services, case notes, or CLS as needed.
We're hoping that this type of functionality might be similar to the toggle that allows end users to receive reminders for annual assessments.
Priority: Level 3
17 votes -
Add External Ticket ID Field for when creating Help tickets
Since we have to use our own ticketing system because one is not built into Clarity, it would be helpful to have an "External Ticket ID" field be optional on the new ticket creation screen when creating Bitfocus help tickets.
This way when we receive updates on the Bitfocus ticket we can easily reference our own internal ticket and provide an update to the user.
1 vote -
Exit Destination and Move-In Date on Program History
It would be incredibly helpful to be able to see the move-in date and the exit destination in the program history screen. As of now, we have to click into the program and click over to the entry and exit screens to be able to see this information. I come from another HMIS system that had this and it was so helpful to be able to see a client's service/housing history at a glance. In the new interface it looks like there should be the option to add additional fields to add to the program history and so I would…
1 vote -
move-in date
It would be incredibly helpful to be able to see the move-in date and the exit destination in the program history screen. As of now, we have to click into the program and click over to the entry and exit screens to be able to see this information. I come from another HMIS system that had this and it was so helpful to be able to see a client's service/housing history at a glance. In the new interface it looks like there should be the option to add additional fields to add to the program history and so I would…
1 vote -
client recent search
With the new interface, it would be great to either have the recent search of clients collapse/expand in one of the action hub boxes by way that the client's names aren't already visible.
4 votes -
Display notes on the new user interface contacts toolbar
For Active Contacts in the Horizon interface, we can see phone and email, but could we also see Notes? This is both helpful for safety tips, such as "only call at night," but also helpful for those who migrated from databases where the phone and email couldn't transfer correctly (for example, for some of our old contacts, when we migrated they moved to the Notes section).
Thank you!
1 vote -
New UI - screens show only "positive" toggle values?
I see that in the new UI enrollment page, for example, when Income = Yes, the entire list of possible income sources is there. Of course, most of them are "No" which means you have to scroll through the list looking for which ones are "Yes". This is identical functionality to the original UI. Why not change the new UI so you only see "Yes" selections? You need to see all the choices only when creating or editing the screen.
1 vote -
System Settings for ROI
Allow for the system settings related to Privacy and ROI warnings to be flexible.
I.E. In our state, we have 1 ROI that covers all HMIS participating agencies. NOT all agencies need to complete the ROI, only 1 agency does and that covers all agencies sharing permissions. It would be great to be able to structure the system on the back end to not flag that an ROI is missing if another agency has already uploaded an ROI.1 vote -
Customer Portal: show Service history
Currently, only program enrollment history is shown on the Activity page in the Portal. Some communities also wish to display Service history to improve transparency (for example, showing contact attempts that have been logged as services).
2 votes -
Customer Portal: AI support chat option
It would be useful to provide an AI support chat option within the Customer Portal. This could be used to support users who need assistance or instructions on how to use specific Portal features. This could also potentially use the configured community Resources and Community Info articles to guide users towards resources that may be available to help meet their needs.
2 votes -
Customer Portal Resource Directory: navigation/directions/transit overlay
In the Customer Portal Resource Directory, it would be useful for users to be able to get directions and navigate to a resource from their current location.
It would also be useful to have map overlays, like public transportation routes, so users can identify resources that they can reach more easily.
2 votes -
Create display constraint based on program (program name or program identifier)
Rather than making two versions of an assessment where one program has extra questions, could we make something where we make a display constraint on specific questions, such that if a client is in a specific program then questions populate, but hide otherwise? Thank you!
4 votes -
The edit and delete button Mistake
Since the Edit and Delete buttons are sitting right next to each other, it’s a little too easy to click the wrong one… which I have just successfully demonstrated. I accidentally deleted a user.
If there were a recovery or “undo” option on that screen, it would make fixing this kind of slip much easier. Otherwise, the only solution is to recreate the user’s profile and then enjoy a generous serving of humble pie while explaining what happened and asking them to reset their password.
2 votes -
Include client UI number on the caseload page
Recently staff started using the Caseload button in the upper right corner more often, which is great! They have relayed the feedback that since the client list links to each profile individually, it'd be great if the UI numbers could be on display on the main Caseload page to save them a few clicks and loading times. Could we please do something like this and add a column?
2 votes
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