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Clarity Human Services

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Clarity Human Services

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743 results found

  1. It would be very helpful if the training site had a very different color scheme - or some kind of banner - differentiating it from from the live site. That would help prevent accidental entry of real data in the training site and confusion when users have access to both.

    2 votes

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  2. In the previous version of HMIS, there was a drop-down menu for the family members in the household. In the current version, we have to type in each name of the family members when doing meal attendance. Additionally, in the new version, if staff need to add more meals to the family, we would have to add them from the "add from the last 4 months" section instead of the search bar.

    Suggestion: Adding a drop-down menu with the household members when searching for the Head of Household, and restoring the ability to add meals to each family member more…

    2 votes

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  3. One enhancement that would be extremely helpful involves the document upload process. Currently, when uploading application documents, users can only upload one file at a time. After each upload, we have to navigate back to the Files tab, select "Add File," and then upload the next document. This process must be repeated for every document associated with an application.
    Since we often upload around 10 supporting documents per client application, this requires navigating through multiple screens for each file, which can be very time-consuming.
    Would it be possible to add an "Upload Another Document" or "Add More Files" button directly…

    4 votes

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  4. 6 votes

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    0 comments  ·  Services  ·  Admin →
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  5. The old interface displays the program name when enrolling a client. The new UI doesn't display the program name, it would be great to add that back in.

    2 votes

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  6. Can we have folks auto repopulate onto the queue if that's their exit destination from a housing project is back to homelessness?

    2 votes

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  7. Adding time tracking to other Service Categories, particularly Mental Health.

    11 votes

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    0 comments  ·  Services  ·  Admin →
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  8. Can we please add the PDF download option for Clarity Cards, the old HMIS system had it. This allows MCO and other organizations to be able to provide a copy to member that are in need of ID as member requests and needs. Thank you

    2 votes

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  9. We woulike to be able to pull full raw data (preferrably in a canned report) for the System Performance Measures. It is not convienent to click on every single data point for each measure to see the clients; further, doing so does not provide the full dataset. The SPMs in Looker have errors and are not reliable. We want to be able to match the SPM data to other reporting/characteristics, such as to report the SPM measures by demographics. See below for an example of what Wellsky is providing (this one is for Measure Two: Returns).
    Personal id Client id…

    5 votes

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    0 comments  ·  Reporting  ·  Admin →
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  10. In the current interface the queue shows 20 results before you have to go to the next page. In the new interface, the queue shows 10 results before you have to go the next page.

    Please update the new interface to either match the old interface or provide a System Setting that allows us to increase it up to 20 or more rows per page.

    This change would help with reviewing the results when dealing with very large lists of clients.

    5 votes

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    0 comments  ·  Outreach  ·  Admin →
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  11. In the current interface, users can make a Form private through a toggle. In the new user interface, this is done by clicking on the ellipsis and selecting private. This is an additional step and returning to a toggle option will streamline this process.

    2 votes

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  12. Would like to see the details of the assigned unit from the units/beds tab in the program enrollment much like how one can now link from the unit occupancy page to the client profile... (https://ideas.bitfocus.com/forums/930328-clarity-human-services/suggestions/45587245-direct-link-to-client-profile-from-the-inventory-d)

    4 votes

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    0 comments  ·  Inventory  ·  Admin →
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  13. When selecting the "Preview" icon in the new UI, the file should open rather than the "Edit" screen.

    2 votes

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    1 comment  ·  Admin →
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  14. Notify PATH program staff before a PATH client is auto exited

    5 votes

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    1 comment  ·  Admin →
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  15. Allow for a tracked characteristic to be built off the AMI data uploaded to system variables to ensure that an AMI tracked characteristic can be created to directly match the AMI eligibility that is set up under a program. This will aid matchmakers in making appropriate referrals from the queue.

    7 votes

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    1 comment  ·  Referrals  ·  Admin →
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  16. Our matchmakers would like the ability show the Client Unique ID in the queue results in the new interface as an alternative to the client name. This leads to a better use of the queue for a PBNL since it is anonymised.

    3 votes

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    0 comments  ·  Referrals  ·  Admin →
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  17. Our CoC is moving to a new referral model that is based on geographic location within the CoC i.e. referrals in the northern part of the CoC go to provider A, referrals in the southern part of the CoC go to provider B. We were able to add a map layer to visualize this for CE to complete an additional field to filter the queues by, but the Community Queue itself does not offer any mechanism to filter by already collected geography based fields.

    3 votes

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    0 comments  ·  Referrals  ·  Admin →
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  18. With the new update as of April 2026, the initial occupancy start date defaults to today's date for programs that use INVENTORY. I don't think this makes the most sense for PSH/PH workflow. The only way to clear the housing move-in date is to scroll all the way to the bottom and clear the initial occupancy start date. The vast majority of the time, clients are enrolled in PSH projects before move-in, so staff will almost always have to remember to scroll down and clear this date before continuing with the enrollment screen. This will almost certainly lead to data…

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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  19. Restricting data entry to a narrow 40% side window creates severe accessibility issues for low-vision staff and drives widespread user dissatisfaction. Requesting full-screen data entry support.

    1 vote

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    0 comments  ·  Admin →
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  20. HMIS # as visible in the ""profile"" view in the new UI is not prominent enough and the added step of clicking on the drop-down to be able to highlight and copy the text.

    1 vote

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