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Clarity Human Services

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Clarity Human Services

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615 results found

  1. The [GNRL-403] Public Alert Notice requires an active service in order to display the public alert.

    I would like to request an update to this report to remove the service restriction and have the report be based on the public alert creating agency and user.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  2. There should be household information that applies to all of the members of the household, such as the location. We have households with as many as 10 (or more) members. The way the system is designed, you have to go to a separate screen for each individual to enter the location and to enter the contact information when it applies generally to the whole household. This would mean entering the 10 demographic screens, and then going to 20 more screens to enter the location and contact information. Unfortunately, case managers usually skip entering the location and contact information for the…

    1 vote

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  3. Regarding Administrator Reports -> [STFF-102-AD] Access Role User List

    Please allow selection of all access roles, not only one access role at a time.

    1 vote

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  4. I would like an option to delete all services associated with a program enrollment, rather than having to go through and delete one service at a time before we can delete a program enrollment.

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  5. Customer would like the ability to set a Daily Attendance or Multiple Attendance service to toggle on both options, "Tracking Time is Adjustable" and "Track Time per Attendance". Currently by setting time tracking as adjustable, an attendance service cannot be associated with a service attendance record.

    On the database side, the field clientservicetracking.refdate is not populated unless “Track Time per Attendance” is on, which associates it with the clientservice_dates table. If “Tracking Time is Adjustable” is toggled on, then “Track Time per Attendance” is automatically turned off and removed as an

    4 votes

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  6. It is very time-consuming to set up thousands of units individually. When units share similar characteristics, it would save a significant amount of time if multiple units could be set up at once by adding a "Create Multiple Units" feature, similar to posting multiple units using Availability.

    8 votes

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    0 comments  ·  Inventory  ·  Admin →
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  7. We would like to be able to set a maximum ROI term in addition to a default ROI term. Our community's release expires 3 years from the date of the signature unless a previous date is specified, however, it is possible to override the date to extend it to any number of years beyond the default. This requires us to monitor and manually update any dates that are set beyond 3 years.

    5 votes

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  8. I want to be able to see the Care Team member's assigned agency

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  9. A lot of staff love that there's a toolbar that follows you, showing the client name, UI number, etc. A common request is to add the assigned staff from that program, as well as the different programs where the client is enrolled (or at least the one you're currently viewing) in case there are multiple programs for that client. This would help staff that write support tickets to the sys admin, and also help the sys admin identify who to contact in the event of an issue more quickly. Thank you!

    1 vote

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  10. We have several programs in one building in real life, so accordingly we revised our inventory functions to have all programs in one building. Previously, we had them in separate buildings, but needed to merge them so we can reassign units to different programs as needed. So for a while, we got used to sorting by building to get to different programs, but can't do that anymore. It would be great if we could sort by programs the same way we can filter by agency, site, etc. Thank you!

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  11. Can Clarity generate an alert when a child is entered as the Head of Household? This will help with avoiding data quality errors due to human error at entry.

    1 vote

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  12. In the feature focus today, we saw a demo of upcoming changes to the new platform. The referrals were able to be filtered by program name. Could you add a filter for project type as well?

    1 vote

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  13. I’m reaching out about an issue we've been dealing with related to account reactivations for HMIS users. This was actually suggested a few years ago by Joel Remigio here: https://ideas.bitfocus.com/forums/930328-clarity-human-services/suggestions/44574099-extend-duration-of-time-period-for-reactivated-sta.

    I’d love it if we could revisit the idea and explore a way to make the process a bit smoother.

    We often receive tickets from HMIS users whose accounts have been deactivated due to inactivity. While it’s easy to reactivate their accounts, the issue is that the reactivation doesn’t "stick" unless the user logs in by midnight of the same day.

    This becomes a challenge when users are out…

    6 votes

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  14. It would be helpful if the system had a warning built in that alerts you when a program is about to be deleted, but it has a CE assessment attached to it. Currently if you delete an enrollment where a CE assessment has been created, the CE assessment will remain without the program enrollment. However without the program enrollment the assessment no longer qualifies as coordinated entry.

    13 votes

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  15. The existing dimensions within the "Is Last Enrollment" view of the Looker HMIS Performance model rank enrollments based on the [Project Start Date] and then [Enrollment ID]; however, in some cases the user needs to be able to limit to each client's last active enrollment in a reporting period as opposed to the last initiated one. This is most relevant when needing to establish whether a client is a "stayer" or a "leaver" for a set of projects in a period.

    The proposed solution is to create addition dimensions within the "Is Last Enrollment" view that rank in the following…

    12 votes

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  16. Many screen types in Clarity can be customized in the screen editor section. This includes the ability to add custom fields to these screen types. It would be nice to be able to customize Vendor screens so that details like the Vendor ID and vendor location (custom fields) can be added. This will help with reconciling service funds between HMIS and accounting software.

    2 votes

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  17. I have a suggestion. Under the section that shows the program enrollment and eligibility, it would be helpful if all organizations filled out their requirements to get into there program. This way, when i am looking to refer my clients to a program i can easily see the requirements for entry. However, I've tried to find a section where i could add my program's requirements so they appear in the referral section, but i haven't been able to locate it. I'm not even sure if such a section exists for adding eligibility details for others to see.

    1 vote

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    0 comments  ·  Referrals  ·  Admin →
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  18. I have a suggestion. When I'm in a client's account and click on the referral tab to choose an agency for a referral, it would be helpful if agencies providing housing, like the Navigation Center and Five Keys, could show live tracking of available beds. Has this feature been discussed before? I'd love to hear your thoughts.

    1 vote

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    0 comments  ·  Referrals  ·  Admin →
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  19. We would like to propose that the reassigned date be more visible on the pending referrals screen. We utilize queues and there is very often confusion when seeing the referred date (date referred to the queue) and the reassigned date (referral reassigned from the queue to a program). Because referrals are often time sensitive - the addition/visibility of this date is very critical for our community.

    1 vote

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    0 comments  ·  Referrals  ·  Admin →
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  20. We would like to request that the check-in function on a pending referral and located on the client profile be visible on the audit logs so that we can confirm who checked someone in (and where they did so)

    1 vote

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    0 comments  ·  Referrals  ·  Admin →
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