Clarity Human Services

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Clarity Human Services

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  1. Can the Geocode field on the Site setup page be set to hard required so that you cannot save a site without a geocode.

    7 votes

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  2. One customer's experience with the Results Log in the DIT:
    First, this log includes too much data - this log should only include data that has been updated from the Export File.
    In order to be able to use this data, all individual items included whether client profile, enrollment, etc need to be related to the unique client ID.
    Add a selection parameter /filter the client unique iD and category similar to those in the Rejected Client Log needs to be added to this Results Log to enable a search and display of all of the updated data for a…

    1 vote

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  3. The numbers on this dashboard should count only those records which were actually updated. Currently the #s displayed are significantly higher than this and are not useful.

    1 vote

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  4. In the King Co. HMIS a group of individual household reports are available under the HoH's Profile tab and accessed through the Printer Icon which is counterintuitive to find. Would it be possible to add/replace with the usual Report Grid icon used to access the general report library - for consistency?

    2 votes

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  5. If we are running an APR (for example) for multiple programs or multiple dates at the same time, currently the report queue only keeps the most recent run of the APR in memory and overwrites or removes previous runs. User has requested the ability to run multiple APRs and have the results stored in Clarity to compare without having to download.

    26 votes

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  6. SF customer stated: The label “Referral Date” is confusing, especially on the Pending tab where there are multiple referral dates that it could be referring to. Would it be possible to change the display name to be “Date referred to queue” or something more specific? Just a suggestion.

    1 vote

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  7. The Fellowship of the Colorado HMIS Leads would like to formally request a feature enhancement related to the Client Merge tool. Essentially, we would like for the meta data associated with the client profile’s creation date to default to the date of the oldest client record being merged.

    Ex:

    Jon Smith has two client records, one created on 1/1/2017 and one created on 1/1/2020.

    Regardless of which client record is selected as the dominant record to merge, it would be most beneficial if the oldest meta data for the client profile create date remained after the merge (in this example,…

    9 votes

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  8. There was a feature request by our users for filtering the outreach module map by client demographics such as age, veteran status, disabling condition. Many of our teams that are piloting the usage of the Module are using it for targeted encampment efforts - some of the users are partnering with population-specific providers to connect them and said it may be useful to be able to, at a glance, find veterans and youth who they’ve connected with on the map.

    1 vote

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    0 comments  ·  Outreach  ·  Flag idea as inappropriate…  ·  Admin →
  9. Audit logs can be somewhat difficult to read at times. It can be unclear why a client was removed, it can be difficult to understand what is happening. The way that backdating information in the outreach module works with audit logs can also be a little hard to grasp for non-admin-level users. (From our understanding of the feedback, most confusion seems to be related to threshold removals)

    1 vote

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    0 comments  ·  Outreach  ·  Flag idea as inappropriate…  ·  Admin →
  10. Quality of life improvements are requested for threshold time-outs for the outreach module such as notifications, clarifying when a client meets a time threshold and is removed on audit logs, extending someone with a check-in or something similar, etc. (It seems as though the threshold is causing major issues, but it is our only way to remove someone from an encampment where they don’t enter another encampment. It’s also an inevitable removal from an encampment so staff are consistently tasked to check on a daily basis whether someone was removed manually or just timed out from their initial addition to…

    1 vote

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  11. It is unclear how or seems impossible to remove a client from an encampment without placing them in another encampment or having them meet the CoC’s time threshold. (From the last feature focus we had asked about this and the ability to remove someone is limited to a few actions with few options for resolving someone who disappeared, got housed, etc. without causing more issues for users by shortening the threshold)

    1 vote

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    0 comments  ·  Outreach  ·  Flag idea as inappropriate…  ·  Admin →
  12. The potential exit report (https://get.clarityhs.help/hc/en-us/articles/115002592727--EXIT-101-Potential-Exits) currently does not factor in custom (enrollment-connected) assessments for figuring out whether the client can be exited. It does factor in services; we often use assessments in place for services because services are simply not robust enough. Please consider upgrading this report.

    1 vote

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  13. A report that lists out all system users by name, agency, email, phone, user license type.

    4 votes

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  14. Prior to some enhancements, system admins had the ability to access other agency's screens via the URL without switching to that agency or adding it to the additional agency section.

    Our continuum is large and using the current enhancement will require us to add a large number of agencies...Please modify the logic to allow system admins the prior ability or add the option "All Agencies for System Admin" to the Additional Agency Access.

    1 vote

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  15. For the new inventory module, we would like to use it with projects that have flexible inventory (such as scattered site housing and rapid rehousing). For this to work, we need to be able to delegate the setup of the inventory to different users who are managing the inventory (such as people who are working with landlords or doing other operations).

    1 vote

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  16. We use passwords to allow access to some screens.

    Using the userID as live marker will allow us to create constraints that will allow users to access the screen.

    1 vote

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  17. We need to be able to pull Looker reports on the Last Activity Date from the Referral screen.

    1 vote

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  18. Rather than having a text field for geocodes, it would be more convenient for admins to have a picklist of available geocodes. To limit the geocodes that appear in picklists, perhaps the full set of HUD geocodes be established as a System Variable setting where admins could choose which geocodes would appear in geocode picklists.

    4 votes

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  19. When saving a Look/dashboard to a specific agency's Data Analysis folder in standalone Looker, the folders are labeled with only the agency's agency ID. Users have to first locate the agency ID before they can save the Look/Dashboard o the proper folder as most people do not know them off of the top of their head. If updated, the folders need to still reference the Agency ID so that each agency has a unique identifier, but if the Clarity code could be altered so that these folder names could also contain the agency name, it would make it much more…

    7 votes

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  20. After creating a new Funding Source there isn’t a way to
    • Modify Funding Source and Funding Source Non Federal fields, they are grayed out or
    • I also can’t Delete Funding Source.

    We need to have Funding Source and Funding Source Non Federal fields and delete Funding Source option available.

    3 votes

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