Ability to add integer fields, other field types, to Service Items for the purpose of tracking the number of items given to clients. (e.g. client was given 5 bus passes, they would like to enter a 5 as a numeric field somewhere in the Service Item Details)

Knowing the number of views for Dashboards and Looks in Data Analysis would help admins determine which ones are useful.

Currently, there is functionality to automatically expire referrals that originated in the Community Queue by adjusting the "Community Referral Threshold" in Referral Settings. But this setting does not apply to direct referrals. It would be good to either have this setting apply to direct referrals as well, or have a separate setting for direct referrals. Alternatively, it would be good to have the labels "Community Referral Threshold" and "Inactive Referral Expiration Threshold" adjusted to make it more clear that they are only related to the CQ. Documentation should be updated accordingly.

Can geolocations be enhanced to allow user the ability to type in foreign countries? For example, user types "Japan" and the geolocation will pin on Japan or just allow Japan to be saved.... We don't need spatial data, but we would need these records to be flagged as "outside of the United States"

Currently, within an enrollment users can only assign staff members who have the agency where the enrollment lives as their "primary" agency (unless assigning themselves). So, if a user has access to multiple agencies, other users can only assign that user to an enrollment in that user's primary agency.

The drop down picklist for assigned staff SHOULD include all staff with access to that agency, even if it is not their primary agency.

Customers should have a way to enter in any address into the location tab. Presently, only geo-locatable addresses can be entered using the "Add Address" button in the "Address 1" field.

Read Only Access Role that can view full SSN.

Provide a setting (similar to attendance module ROI required toggle) to give the option where a client can/cannot be referred to the community queue if they have a missing/invalid ROI.

"Our street outreach team would like to have cascading work for Current Living Situation records even for their long term clients. The ability to cascade is based on enrollment start date, but why can’t it be based (at least for the CLS) on the amount of days since the previous one was recorded?

They have long term clients they work with and as you know, recording a CLS “outreach contact” is no longer a quick service transaction in Clarity – it takes longer for them to fill out the assessment page."

Add Age column to GNRL-220 Program Details Report

Manage who can view the Referral "Denied Reason" and Referral "Denied Message" on the Referral Screen

The ability to assign Departments when adding additional agency access to user accounts.

Setting up a new Service Taxonomy is relatively easy, but applying a Service Taxonomy to Service Items is not. There can be thousands of Service Items within a Clarity instance to which Admins might need to apply just one taxonomy code. A tool that allows admins to search for Service Items and apply taxonomy codes would remove a significant barrier to the usage of Service Taxonomies.