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Clarity Human Services

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Clarity Human Services

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474 results found

  1. Applicable to Programs/shelters with multiple bed inventories/contracts. Since it is possible to create multiple bed inventories and multiple bed services (and/or service items), it would be advantageous to be able to link the specific bed service to the respective bed inventory. Alternatively, if continuing with the reservation model with slots, the ability to link a slot to a specific bed inventory. This would allow for direct analysis of occupancy rates and HIC data in Looker.

    1 vote

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  2. Street Outreach projects, now REQUIRED to record contacts via the Current Living Situation ASSESSMENT, are known for having the most occurrences of duplicate records due to the nature of their work and the population of clients being served. As hard as outreach workers & Sys Admins try, duplication of client records and associated enrollments will occur in Street Outreach settings (so much so that it is commented upon in the HUD Data Standards Manual).

    When this duplication happened in the past, Admins could merge client records and link the previous Contact services from History -- after unlinking them from one…

    18 votes

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    1 comment  ·  Admin →
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  3. Please allow System Administrators to set Audit Log permissions by role. Agency Managers regularly need to perform data quality checks to see who made what change to a certain field.

    7 votes

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  4. When saving a Look/dashboard to a specific agency's Data Analysis folder in standalone Looker, the folders are labeled with only the agency's agency ID. Users have to first locate the agency ID before they can save the Look/Dashboard o the proper folder as most people do not know them off of the top of their head. If updated, the folders need to still reference the Agency ID so that each agency has a unique identifier, but if the Clarity code could be altered so that these folder names could also contain the agency name, it would make it much more…

    11 votes

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    Under Review  ·  1 comment  ·  Admin →
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  5. The Coordinated Entry Services have a very, very helpful "result" field that would be great to have in other types of Services. Agencies should be able to customize these. This would make Services actually helpful for tracking external referrals and connections to benefits, etc.

    3 votes

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  6. CLNT-127 Homeless Status Timeline Report currently return a '?' for Services Only programs that containCLS assessments denoting Homeless Situations"

    Please update the report to show "Y".

    4 votes

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  7. If we are running an APR (for example) for multiple programs or multiple dates at the same time, currently the report queue only keeps the most recent run of the APR in memory and overwrites or removes previous runs. User has requested the ability to run multiple APRs and have the results stored in Clarity to compare without having to download.

    34 votes

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  8. A report that lists out all system users by name, agency, email, phone, user license type.

    6 votes

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  9. In Looker, there is a unique ID field for housing opportunities that are created in Clarity on the Availability screen. Our users would like this ID to appear on the Availability screen once an opportunity has been created, similar to how the Client Unique ID field functions. In addition, our users would like this ID to appear in the opening dropdown of the reassign section when matching clients to housing opportunities. This will ensure the user is matching the client to the appropriate opportunity. We have projects that have many opportunities entered on the same date, so having a unique…

    2 votes

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  10. Rather than having a text field for geocodes, it would be more convenient for admins to have a picklist of available geocodes. To limit the geocodes that appear in picklists, perhaps the full set of HUD geocodes be established as a System Variable setting where admins could choose which geocodes would appear in geocode picklists.

    6 votes

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  11. After creating a new Funding Source there isn’t a way to
    • Modify Funding Source and Funding Source Non Federal fields, they are grayed out or
    • I also can’t Delete Funding Source.

    We need to have Funding Source and Funding Source Non Federal fields and delete Funding Source option available.

    4 votes

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  12. One customer's experience with the Results Log in the DIT:
    First, this log includes too much data - this log should only include data that has been updated from the Export File.
    In order to be able to use this data, all individual items included whether client profile, enrollment, etc need to be related to the unique client ID.
    Add a selection parameter /filter the client unique iD and category similar to those in the Rejected Client Log needs to be added to this Results Log to enable a search and display of all of the updated data for a…

    1 vote

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  13. The numbers on this dashboard should count only those records which were actually updated. Currently the #s displayed are significantly higher than this and are not useful.

    1 vote

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  14. It would be helpful to have a report that can be found in the Client Reports section that returns full details on Assessments. It seems like that should already exist based on what reports are available for clients but somehow it doesn't. Something that allows you to select the Assessment(s) you want included and the date range (like the GNRL-210 Assessment Details Report) but for one specific client that can be easily printed.

    10 votes

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  15. The Fellowship of the Colorado HMIS Leads would like to formally request a feature enhancement related to the Client Merge tool. Essentially, we would like for the meta data associated with the client profile’s creation date to default to the date of the oldest client record being merged.

    Ex:

    Jon Smith has two client records, one created on 1/1/2017 and one created on 1/1/2020.

    Regardless of which client record is selected as the dominant record to merge, it would be most beneficial if the oldest meta data for the client profile create date remained after the merge (in this example,…

    9 votes

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  16. Audit logs can be somewhat difficult to read at times. It can be unclear why a client was removed, it can be difficult to understand what is happening. The way that backdating information in the outreach module works with audit logs can also be a little hard to grasp for non-admin-level users. (From our understanding of the feedback, most confusion seems to be related to threshold removals)

    1 vote

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    0 comments  ·  Outreach  ·  Admin →
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  17. Quality of life improvements are requested for threshold time-outs for the outreach module such as notifications, clarifying when a client meets a time threshold and is removed on audit logs, extending someone with a check-in or something similar, etc. (It seems as though the threshold is causing major issues, but it is our only way to remove someone from an encampment where they don’t enter another encampment. It’s also an inevitable removal from an encampment so staff are consistently tasked to check on a daily basis whether someone was removed manually or just timed out from their initial addition to…

    1 vote

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    0 comments  ·  Outreach  ·  Admin →
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  18. The potential exit report (https://get.clarityhs.help/hc/en-us/articles/115002592727--EXIT-101-Potential-Exits) currently does not factor in custom (enrollment-connected) assessments for figuring out whether the client can be exited. It does factor in services; we often use assessments in place for services because services are simply not robust enough. Please consider upgrading this report.

    1 vote

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  19. We need to be able to pull Looker reports on the Last Activity Date from the Referral screen.

    1 vote

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  20. 5 votes

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    1 comment  ·  Admin →
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