567 results found
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Additional Access Role Settings for Direct and/or Eligibility Page Referrals
In order for program eligibility to appear on a community queue, the program's Public Listing must be set to "Public." However, this means that users with the ability to refer will also see these programs listed on the eligibility page after assessing a client, and they can freely refer them to these programs instead of just a community queue, which is not desired by (most) communities.
Turning off the "Create referral" access right means that they then can't refer to the community queue at all. There is a separate access right to "Refer Directly to Community Queue," so a similar…
4 votesThank you for your feedback. We are currently reviewing this request.
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Alert pop up for Attendance module
When scanning in or adding clients in the Attendance module, have an actual pop up appear for those who have a public alert.
Currently, an icon will appear next to the client's name and then you must hover over the client name and then click on the public alert to see it.
This causes delays for shelters that need to check in a large number of clients.
An immediate pop up would ensure that End Users have the ability to both quickly check many people in AND catch important public alerts.
16 votesThank you for your feedback. We are currently reviewing this request.
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Zip Code Report using Client Location Zip code
I’m wondering if Bitfocus would consider offering a Clarity report that is based on the zip code(s) found on the Location tab?
Currently [JRSD-103] uses the Zip Code of Last Permanent Address field… which really is only used by VA programs. I believe this report was created some time ago… before the Location tab feature was implemented.
It would be nice to have parameters include the Address Type and Programs parameters.
Not requesting a custom report… just think this would be something universally useful.
1 voteThank you for your feedback. We are currently reviewing this request.
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Looker Save Access Role
Users assigned to Access Roles that have the Data Analysis Save role activated are able to update and save any looks that are available to their agency. This includes looks or dashboards that were created by the System Administrators and released to all users in the instance. We have had several instances when we release a report that is meant to be used by users at any agency, but when we review the report later fields have been added or removed, or filters have been changed.
We would like to be able to distinguish what reports users with this access…
2 votesThank you for your feedback. We are currently reviewing this request.
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Edit and Delete buttons too close
Idea from Riverside County customer: For many fields or screens in Clarity there are Edit (square box) and Delete (trash can) "buttons" that are very close together. This is typically not a problem when using a mouse, but when using a mobile device or laptop with touch pad, it can be very tricky to select one without accidentally selecting the other. If/when the UI is updated, please keep this in mind and make them farther apart or somehow easier to select.
2 votesThank you for your feedback. We are currently reviewing this request.
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Add a dropdown field to the Snooze option
For improved CE reporting, it would be helpful to have a way to breakdown the reasons a client has been temporarily removed from the queue to Snoozed. Options could include In Transitional Housing, Incarcerated, Hospitalized, In Substance Abuse Treatment program.
2 votesThank you for your feedback. We are currently reviewing this request.
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Cascade Current Living Situation Updates for Coordinated Entry
We know that Current Living Situation needs to be entered anytime there is contact with a client, or at least every 90 days as community-defined, in our Street Outreach and Coordinated Entry programs.
Our Call Center enrolls Coordinated Entry clients; most homeless clients are simultaneously enrolled in Street Outreach. Street Outreach then continues to work with these clients – and it seems would need to enter Current Living Situation updates in both the Street Outreach and Coordinated Entry enrollments, which is redundant.
Can you add a feature in Clarity to cascade CLS updates?
8 votesThank you for your feedback. We are currently reviewing this request.
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Contact Information Warning Not Tied to Referrals
Clarity currently has the functionality to display a message in the Client Profile when contact information is missing for a client with an active Community Queue or pending program referral. I would like to be able to have the message display if contact information is missing regardless of whether or not there is an active referral.
1 voteThank you for your feedback. We are currently reviewing this request.
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The new program "add funding source" popup window needs a way to filter.
Our new "add funding source" popup window has 17 pages. Most of them are inactive and / or ended. We need a way to limit the choices. If the funding source has an end date in the past, you are not using it. If the funding source is inactive, you are not using it.
We add 15+ funding sources each year for ONE program. There are other programs that also have new contracts each year. Next year we will be up to 20 pages!
Please provide a method to restrict the funding sources on the "program add funding source popup…
3 votesThank you for your feedback. We are currently reviewing this request.
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Update The Warning Message Background Color
The System Administrator should have the option to update the background color of the Warning Message section from light grey to a darker color (such as marron, navy, or emerald). This update will benefit the users who are visually impaired.
6 votesThank you for your feedback. We are currently reviewing this request.
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Quality Assurance: Deceased Standardized Logic
Standardize system logic for "deceased." Outreach module already indicates if the participants is housed/deceased (https://get.clarityhs.help/hc/en-us/articles/1500003859462-Clarity-Human-Services-April-2021-Feature-Updates) this should be standardized across the system. And should include warnings when a deceased participant is being enrolled with a start date of the deceased date.
62 votesThank you for your feedback. We are currently reviewing this request.
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Clarity pages are sorted alphabetically
Clarity pages should be in alphabetical order. This makes it easier for users to find the information they are looking for.
5 votesThank you for your feedback. We are currently reviewing this request.
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6 votes
Thank you for your feedback. We are currently reviewing this request.
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CLS reminder functionality
In a similar way to the current functionality that reminds users to do an annual assessment, it would be nice to have user reminders to do a CLS (current living situation) assessment on a CoC-determined schedule (in 30, 60, 90 days, etc)
5 votesThank you for your feedback. We are currently reviewing this request.
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HUD/Federal Parter Services and Referrals pull into a Copy of Templates
Services and Referrals that are on the templates the are already in the system should pull over into a copy of the template. This will ensure that all the correct Services and Referrals are on the template copy. Having to recreate these services and referrals take time away from the other work we already need to be doing.
2 votesThank you for your feedback. We are currently reviewing this request.
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Current Living Situation Assessment Notification
I would like to propose a CLS notification for Street Outreach & ES projects every 90 days, to ensure that clients are not dormant in the system and they are tracked accurately to reflect their updated housing condition.
14 votesThank you for your feedback. We are currently reviewing this request.
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Canned Report for Users to Review CES Status
Many users in our CoC would like to be able to run a report of the active clients in their projects, particularly Street Outreach or Emergency Shelter, and see the status of these clients in the Coordinated Entry System. The issue right now is that the CES data is owned by another agency, so sharing settings do not allow users to pull both their agency's data and the CES data. This report would be helpful for agencies to know which clients in their projects need to be assessed for the Coordinated Entry System. It would also allow them to support…
1 voteThank you for your feedback. We are currently reviewing this request.
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sys admin added features
Allow System Admins to link Agency based assessments and services to specific programs
2 votesThank you for your feedback. We are currently reviewing this request.
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Functionality to move assessments/services/notes from one client profile to another
Similar to the functionality under launchpad>merge where a program enrollment can be moved, generate functionality to move assessments/services/notes etc that are incorrectly entered under one client record to a different client record. Currently when end user enter this information incorrectly under one client, we must delete the record and advise the end user to re-enter the information into the appropriate client record. This functionality could save case managers time from having to re-enter data.
2 votesThank you for your feedback. We are currently reviewing this request.
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Agency Administrator (System-like Access strictly for Agency)
As a larger agency we have many contracts that are not managed by any CoC and require programs for us to record our work. Many delays occur with setup and particular needs of those necessary programs. We wish to record data into Clarity in order to provide a robust picture of available services in the county as well as to show impact in regional data analysis that happens when it comes to system performance.
It would be great if agencies could have a designated Agency Administrator that would have access to:
-Create programs
-Create funding codes (if needed)
-Create custom…1 voteThank you for your feedback. We are currently reviewing this request.
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