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Clarity Human Services

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Clarity Human Services

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575 results found

  1. A report that shows you all households that were housed through CE and if/when they returned to homelessness based on a program entry (emergency shelter) and/or prior living situation (homeless situations). Does not include Day Services and/or Street Outreach enrollments after the housed exit date, unless the Prior Living Situation indicates homeless situation.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  2. Currently, when you go to the "Referrals" tab from the client profile (to make a "Direct Referral"), you can filter by agency or program category to find the desired program. Users often have to wade through multiple pages of programs using either of these filter options (especially when they are making a referral to a program under a larger agency). It would be great if users could filter or search directly for a specific Program (e.g., add an optional sub-filter if they first choose to filter by agency, or add a search bar similar to the client search bar).

    5 votes

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    0 comments  ·  Referrals  ·  Admin →
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  3. The "Pending" tab of the "Referrals" page in Clarity shows all the pending referrals for the agency. For our larger agencies, this can be a very long list that requires providers to click through multiple pages. There is the existing option to sort by program name, but they still have to click through multiple pages if the program they work with is later in the alphabet. It would be great if there was a way to filter for a specific program.

    5 votes

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    0 comments  ·  Referrals  ·  Admin →
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  4. Currently, Opening IDs with referral connections can only be viewed in Looker's CE Model for referral status's that are Pending or Pending - In Process. Retaining historical opening id information for all referral status types (completed, denied, etc.) would allow for trend analysis on the length of time between when a unit is posted and the date a client is referred to the unit.

    13 votes

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    1 comment  ·  Referrals  ·  Admin →
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  5. When returning a client to the HQ, users are able to edit the referral date, but there isn't any information on when the client was originally referred to the queue. This would be a helpful setting based on CoC policy - when client is referred back to queue, keep original refer to queue date.

    2 votes

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    0 comments  ·  Referrals  ·  Admin →
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  6. The help center, help.bitfocus.com, has a button/link at the very bottom of each page where you can request that the article be updated. It is hard to find and does not stand out. Is there a way to make it more visible?

    1 vote

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  7. The Learning Lab at Clarity Connect has been one of the most valued resources for attendees. Customers recognize the support of the Help Desk, but would love to have a regularly scheduled time of "Office Hours" to speak with the experts about data and reporting.

    1 vote

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  8. Currently, communities can add certain custom fields to Program Availability to track details on program openings, however, the ability to customize the availability form is limited (e.g. no dynamic screen options, limited field types, inability to edit default fields). In its current state, communities may choose to use 3rd party form solutions outside of Clarity to track program openings or use workarounds to structure the availability form to capture local information (e.g. using a field as a label).

    The Availability Form could be improved by providing screen functionality, offering all field types, and allowing for the editing of default fields…

    9 votes

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    0 comments  ·  Referrals  ·  Admin →
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  9. When configuring for Managers/Admin, the 'Additional Agency Access' only allows to add one agency at a time- for CoC's that have a lot of agencies, it can be tedious.

    1 vote

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    0 comments  ·  Sharing  ·  Admin →
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  10. Need an option to duplicate a particular user's User Profile, including additional agencies. Click on a "Duplicate" button on a user's profile and it would create the exact settings including access role and additional agencies, leave personal info blank. When selecting additional agencies, allow either a dropdown menu with selection boxes or a search option, rather than the current very time-consuming method of scrolling through hundreds of agencies for each and every add.

    1 vote

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  11. 5 votes

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  12. Similar to these 2 ideas, we would like the ability to be able to filter the clients shown on the Outreach map by their program type enrollments. In our use case, we would like to limit the results to only those clients who are enrolled in a Street Outreach or Homeless Prevention program.

    https://ideas.bitfocus.com/forums/930328-clarity-human-services/suggestions/49418741-filter-outreach-tool-by-case-manager
    https://ideas.bitfocus.com/forums/930328-clarity-human-services/suggestions/44284701-more-filter-options-for-outreach-map

    1 vote

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    0 comments  ·  Outreach  ·  Admin →
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  13. It would be very handy for users to be able to create reports of audit log activity rather than have to click in client by client and page by page to see this activity.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  14. We would like to be able to set a maximum ROI term in addition to a default ROI term. Our community's release expires 3 years from the date of the signature unless a previous date is specified, however, it is possible to override the date to extend it to any number of years beyond the default.

    1 vote

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  15. Disable the ability to scroll on a number field to increment/decrement the number value. We have found on our encampment screens that users are scrolling down on the setup screen to get to the bottom to save, but are inadvertently changing the values in our custom fields resulting in negative client counts. Even though we've added a WARNING that pops up if a negative number is entered, it does not prevent the client from saving the invalid value.

    There are ways to prevent this from happening, but would require implementation on the backend. This is one such example that I…

    1 vote

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  16. Hi everyone,

    I wanted to bring up a potential enhancement for HMIS reporting that could improve the accuracy and efficiency of service data tracking. During a recent review of our reporting processes, we identified a need for clearer aggregate totals in the Service Summary and Service Census reports to reduce manual calculations and improve data usability.

    Here are two possible enhancements that could benefit many HMIS users:

    1.) Modify the Service Summary Report – Add aggregate totals at the bottom, similar to how the Service Census report presents its data. This would make it easier to quickly summarize services provided…

    1 vote

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    1 vote

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    0 comments  ·  Services  ·  Admin →
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  18. Clarity currently lets users update an enrollment's program start date to be later than the assigned unit start date. When a user then tries to exit the client from the program, they get a cryptic error message that is currently confusing to users. Users currently don't understand why they are unable to exit a client from the program by viewing this error message alone. Error message is as follows: "Please correct errors. Start Date should be greater than or equal to [program start date]."

    It would be more helpful for users if the error message was more specific to the…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  19. Users have expressed a desire to see household listed on the CE Demographics report in Clarity.

    1 vote

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  20. Users have frequently expressed the desire to have a small box on the profile page where they could put some basic notes - information that doesn't warrant a public alert, but should still be up front and visible rather than hidden in the Notes tab; e.g. how to pronounce a client's name. The box could sit right below the Unique Identifier and profile picture

    1 vote

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