Clarity Human Services

Clarity Human Services

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  1. We have community queues for each of our service regions as well as our major urban area. We have clients that bounce around or may be willing to relocate, so they may be referred to multiple community queues. When case managers enter notes, they only see what is entered based on what queue they access the client from, even though other agencies in a different region may be working with or housing the same client (ie: a client is sheltered in Lincoln but wants to move to the Panhandle, they would be referred to both the Lincoln queue and BOS…

    2 votes
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  2. Add Program Entry and Exit dates as Live Markers.

    2 votes
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  3. 1 vote
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  4. Currently, staff with multiple agency access are not being listed alphabetically. Instead, the users are being listed at the bottom of the list.

    Suggestion is to list all users regardless of agency access in alphabetical order.

    1 vote
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  5. In Manage household, to always have the extended Join Household dialog display with options of either active client joining other household or selected client leaving household to join active client household.

    1 vote
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  6. For example, set a numeric field to 1 if a picklist option is 'Yes'

    2 votes
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  7. An automated HMIS CSV export using Looker that could allow users to control which HMIS fields are exported.

    3 votes
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  8. In the STFF-104 Staff Client Data Activity Report, could Client Field Interactions be included as items where we can see their creations and deletions?

    1 vote
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  9. Could Field Interactions have the 'Recover deleted data' function? On the Location tab, if the 'Recover deleted data' is clicked, deleted Client Locations appear but deleted Client Field Interactions don't. It would be handy if the Client Field Interactions could also be recovered.

    1 vote
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  10. For checkbox fields, add indicator allowing it to be marked as "answered" so that we can see whether a checkbox field has actually been answered. Checkbox fields are currently not able to be set as "Required" because of their logic. It would be good to know whether the question is set at 0/Off because that is the actual answer rather than if they simply didn't answer the question. This is a potential Data Quality gap in the system.

    3 votes
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  11. Have the client merge tool include data quality markers to help determine which record is the best primary based on the quality of the data entered.

    9 votes
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  12. A way to show an "assessment due" warning/notification immediately after an enrollment is entered

    1 vote
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  13. The ability to mark multiple/all messages in the Clarity Inbox as "read".

    6 votes
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  14. We'd love to use the Goals functionality that Clarity offers but many of the agencies in our CoC want to use it as a sort of Case Plan where they can track the progress clients are making towards that goal before achieving it. Having a generic notes field that users could edit into as they worked towards making progress on that Goal would be great and tie everything together.

    Ex: Goal of acquiring $1500 of total income, user edits into the notes section of that Goal as they work with the client towards achieving it to provide updates/context about the…

    2 votes
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  15. Zip codes may be associated with more than one city, however, Clarity sometimes forces the wrong city to be recorded.

    For example, when recording an address with zip code 94303, the Clarity will record the city as Palo Alto, though the actual address is in East Palo Alto. (See attachment.)

    This presents an issue in reporting because East Palo Alto is within our County, but Palo Alto is not. Having the flexibility to select any of the cities associated with a zip code would be a significant help.

    1 vote
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  16. There is a well known issue with MS Office products that causes hyperlinks to open without session information. This causes Clarity links in Excel, Word, ect to open the sign in page rather than the target URL. The implementation of special rules for fetch requests from MS Office products would allow Clarity users to open hyperlinks from Office products using their active sessions.

    1 vote
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  17. Being able to assign multiple staff to a single client is great functionality and is being well received by our users. They would also appreciate being able to designate one staff member as the main assigned staff and additional staff as backups so that they can more precisely report on this information.

    1 vote
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  18. Data element 2.02.3 Operating Start Date is labeled on the project setup screen as "Operating Start" and in Looker as "Availability Start."

    1 vote
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  19. We can use Clarity to match clients to programs based on defined criteria. What about matching clients to clients? Communities who look at shared housing as a means to more PH placements (as opposed to single occupancy) might be very interested in functionality that facilitates roommate matching as part of CE processes.

    1 vote
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  20. It would be beneficial, in certain circumstances (temporarily inactive users, etc.), to be able to manually increase our License cap for license types to properly manage and anticipate activation fees when exceeding our cap.

    In our setup, we pass all license fees to participating agencies (license fees and activation fees).

    To give an example:
    Let's say we have 100 licenses, 100 are in use and active. 5 users go on leave temporarily for a few months and are inactivated. We are then at 95/100 active licenses.

    Let's say we train 2 users bringing us to 97/100. All 5 users come…

    2 votes
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