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Clarity Human Services

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Clarity Human Services

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  1. The system should not allow the program start date to occur after the housing move-in date. The program start date should never occur after the housing move in date. Since the program start date defaults to the current date and allows users to save (after displaying a gentle light-orange warning that does not seem to be a deterrant), this issue continues.

    21 votes

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  2. When editing a screen in Clarity, most fields are marked with a special icon if they are hidden (crossed out eye) or constrained (up arrow with hat). However, the "client location" and "Relationship to Head of Household" are not marked in any way even though they have constraints hard-coded. So, the "client location" field will not appear on an enrollment screen if only one CoC is associated with the program associated with the screen. This is a great time-saver, but for Admins it would be helpful to just have this noted on the screen editor like all other fields with…

    1 vote

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    0 comments  ·  Admin →
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  3. Currently, service items with multiple attendance Delivery Type do not report the same as service items with other Delivery Types (Long Term, Single Event, and Daily Attendance). All service data should be stored and reported in the same manner.

    See the note within [GNRL-104] Service Summary report article as an example, "Note: For the purposes of this report, multiple attendance services are limited to a count of 1 per day in the # of Services column."

    https://help.bitfocus.com/gnrl-104-service-summary

    4 votes

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    0 comments  ·  Services  ·  Admin →
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  4. If the SNN Field is entered in as zeros, have the system automatically delete them when someone clicks to edit them. This will allow them to type the new one without any confusion that they actually have to delete the zeros first if they want to change it.

    7 votes

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    1 comment  ·  Admin →
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  5. Many communities are using the Encampment Screen to complete encampment assessments that may include scoring. Encampment screens are not compatible with assessment processors. To help improve options for scoring, I'd like to recommend the use of hidden fields. Hidden fields are commonly used in complex assessment design and this option would create more flexibility to configure scoring within the encampment screen.

    As a sample use case, I'd like to create a hidden & read only field for High Health Risk. I would add display constraints to the field so that it is only enabled when the encampment meets conditions for…

    1 vote

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    0 comments  ·  Outreach  ·  Admin →
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  6. A customer has suggested that having a screen or other place to collect sheltered PIT data counts in Clarity for non-participating agencies/programs would be helpful. Rather than needing to collect this data in external places like Excel and then blending with Clarity sheltered PIT data, it would be great to have all the PIT data in one permanent place. This data could then be pulled in to the PIT/HIC reports in the Clarity report library.

    4 votes

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  7. The customer would like to expand the logic of how the DIT overwrites data being imported to be more than just going by the most recent date in the "DateUpdated" field: "We have several systems that do not collect Race/Ethnicity/Veteran status, and we would hate to overwrite thousands of good quality race/eth/vet records to NULL.... It has been a challenge having to clean it up with each new dump. And cleanup is necessary because these are HUD fields and affect HUD reporting..." Perhaps make the data overwrite process more customizable?

    4 votes

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  8. Sharing set at a program level instead of an agency.
    Departments do not work like they should for programs like RHY. It would be better to have more flexibility on where visibility can be set.

    1 vote

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    0 comments  ·  Admin →
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  9. Customers have expressed the desire to have data fields entered in status/annual/exit screens to cascade into new enrollments. We know that enrollments can cascade into other enrollments, and that there are data fields entered at enrollment that are not collected in the status/annual/exit screens. However, the data would be most useful and accurate if cascading considered most recent data fields from the enrollment AND status/annual/exit screen. The goal would be to have the most recent fields from the enrollment and status/annual/exit screens cascade to subsequent enrollments.

    9 votes

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    1 comment  ·  Admin →
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  10. Customer is looking for a way to pull daily bed utilization percentages from Looker. We can pull weekly percentages or use a Pentaho report to get daily utilization numbers but not percentages.

    2 votes

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  11. Please add program history under Program Resources, under Modify Program, that allows tracking of program history by dates (more than just a plain text box under Program Description), so we can track audits, meetings, contracting, staff changes, incidents, events.

    1 vote

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  12. It would be really great if we were able to search by participant phone number. I get a lot of calls where I can't fully decipher the name they give me on the voicemail message but they leave a phone number. I can sometimes​ call them back and figure it out of course, but it's really helpful to be able to find their name for folks whose phones don't work/turned off, etc. This makes it much easier to follow up with their housing.

    5 votes

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    1 comment  ·  Services  ·  Admin →
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  13. I have a staff member whose name has a é in it, but when I entered this to create a staff account it autocorrected to a ? mark. Would it be possible to add letters with accents to the acceptable characters for staff names? Thank you!

    1 vote

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  14. Hello! In my organization, our Client Profile page has Fields we'd use multiple times in the same screen - reporting-wise they're different fields but essentially the same long picklist. For example, we have a dropdown of multiple languages for Primary Language, but that same list for Secondary Language. In cases like this, where the same or similar field would need to be in the same Screen, could we have a copy feature the same way we do for copying an entire Screen?

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  15. Please expose client_activity.type field in Looker. This will be helpful for report building in the Client Model related to getting a daily view of staff's work with clients and the influence in keeping a client active on the community queue. Thanks!

    2 votes

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  16. Hello! I currently use Efforts to Outcomes (ETO), a rival database provider for nonprofits, but am in transition to Clarity. One feature that ETO users rely on that you could implement in Clarity to be more competitive with ETO would be their Delete Fakes feature. In short, staff in various providers will use the client last name Fake to identify a client that is fictional for training, testing, or other QA purposes (this makes it easier to filter out fake clients automatically as well). When it comes time for monthly or quarterly reporting, there is a feature where an Administrator…

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  17. Add a dimension to Client Model to return the last CE Event Date. It's quite ugly, if not possible to calculated the last CE Event Date.

    2 votes

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    Started  ·  0 comments  ·  CE Events  ·  Admin →
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  18. We have an assessment that chronicles the housing status of our clients. We would like there to only be ONE assessment so users are redirected to updating the existing one.

    Can you add a toggle that would block any additional assessments from being completed if the client's account already has one?

    9 votes

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    0 comments  ·  Services  ·  Admin →
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  19. Request access to LookML

    LookML is a language for describing dimensions, aggregates, calculations, and data relationships in a SQL database. Looker uses a model written in LookML to construct SQL queries against a particular database.

    27 votes

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    1 comment  ·  Admin →
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  20. It would be great if users could bulk add services based on their active case loads. They would see a list of all their assigned clients (or alternatively search bar where they could add todays clients to a list) and then assign a bulk service (or toggle multiple services) for all the clients on the list (or check off the ones it applies to). Perhaps new enrollments assigned to them could automatically show up on this list.

    1 vote

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    0 comments  ·  Services  ·  Admin →
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