Clarity Human Services

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Clarity Human Services

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  1. Allow for the assignment of multiple clients per slot to facilitate household data collection. Currently, only one person can be assigned to a reservation, and this makes households difficult to pull data for. It would be much more streamlined if providers could assign multiple clients to a single room and have that reflected on the slot view as well as when pulling reports/Looks.

    3 votes

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  2. Add New Option on Services to Allow/Disallow Future Dates

    Can we add a feature that will allow sys. admins to control whether or not users can date services past present date? i.e.: a on/off toggle that can be toggled off, if we don't want users to extend their service dates past today's date.

    Reason for this being that many users are getting complacent in recording bed services, so instead of manually inputting services for a day at a time, they record for weeks to months resulting in inaccurate data and reporting.

    1 vote

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  3. The ability to run Program Review Data Quality reports for all programs in an agency would be very helpful. We have agencies with 10+ programs and having to run reports for each program is extremely time consuming. If we had the ability to choose "all programs" it would save me multiple hours per week.

    7 votes

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  4. Password requirements are clearly stated in the Help Center, but when a user is actually selecting a password, there could be more specific feedback on which requirements are not being met.

    4 votes

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  5. Custom services are great because they can be set on either an agency or system level. This means that agency managers can set them up. This is NOT the case for the new Note categories field, which can only be set in the field editor - and therefore flow across the entire system and can only be set by system admins. This makes no sense. Agency managers are aware of the wide swath of the work that staff do in a much more immediate way than system admins, and need greater flexibility to set these up, rather than a very…

    3 votes

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  6. For some reason, the Services Model in Looker doesn't contain detailed program info (including which program enrollment ID it's tied to). At the same time, the Client Model doesn't contain Service Item information, which we need whenever we pull Service info. Please adjust this by making enrollment, program, and service item info available in one place.

    2 votes

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  7. When a Navigator is assigned in the Community Queue, it will help tremendously if the Navigator receives an email to know she/he has been assigned a new client. This will avoid having to do an extra step of having to email the Navigator.

    2 votes

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  8. When completing a Screen or Assessment, the date defaults to the current date. Customers sometimes have a need to backdate multiple Screens/Assessments. In that case, it might be more helpful to set a different default date or perhaps to have the date to be blank and forcing a user to select a date.

    1 vote

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  9. Standardize system logic for "deceased." Outreach module already indicates if the participants is housed/deceased (https://get.clarityhs.help/hc/en-us/articles/1500003859462-Clarity-Human-Services-April-2021-Feature-Updates) this should be standardized across the system. And should include warnings when a deceased participant is being enrolled with a start date of the deceased date.

    6 votes

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  10. Would be great and beneficiary for all clarity users to add to your list of enhancement(s) have Case note report can generate for all clients by program based level. Since there is now in clarity [CLNT-101] Case Notes and it is client by client case report.

    Would be super helpful to have the report designed and published under program based report categories.

    We really appreciate in advance for looking into it and take it in consideration.

    4 votes

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  11. When an inactive staff account is made active again, the impacted user must log in to the account by midnight of the same day. This is not always enough time so customers would like the option to extend the amount of time the user has to access the newly-reactivated staff account.

    1 vote

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  12. Customers make use of the "Excel view" in for reports in the Library to automated some of their own reporting. They may have created macros and/or templates to automate extraction of data from specific sheets and cells within downloaded Excel files. When formatting changes are made to the Excel files that breaks the automation.

    Customers understand it often becomes necessary to make formatting changes to the Excel view of reports in the Library. However, such changes must be communicated to customers in advance of the change.

    1 vote

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  13. In order to be considered for PSH opportunities, a participant must have documentation of disability as well as chronicity. Some individuals have enough history in HMIS under the Programs tab to be considered documented for the chronicity requirement of Chronic Homelessness and if there were a field that added that history together and gave us a yes or no answer, this could decrease the barriers in obtaining PSH opportunities.

    6 votes

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  14. Display multiple queues (that require scrolling) in a drop-down menu or vertical view rather than horizontal view

    1 vote

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  15. Add a feature that allows admin to extend all expired services associated with a program with one click

    1 vote

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  16. It would save many clicks if Managers and System Administrators could search by agency name when doing a Staff search on the Manage --> Staff tab. For instances of Clarity with many users, this would save time and make administering the system easier.

    1 vote

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  17. It would be handy to have a tool for merging Agencies in Clarity for those times when service providers merge organizations or when we have set up an Agency for a temporary purpose that later needs to be merged into the primary Agency.

    The tool would facilitate the move of services, programs, staff, sharing departments, and sites from a source Agency to a destination Agency. It should also indicate when there are potential sharing limitations resulting from the merge.

    3 votes

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  18. Create sharing groups for direct referrals that can be programmed by project type. This would allow for agencies to ensure staff only had access to the referrals that they had the authority to refer to.

    4 votes

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  19. Allow the options for colored text when building or editing custom fields.

    5 votes

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  20. This includes being able to scan a client card to assign them to a reservation, as well as scanning the card to mark the client as present. For marking attendance, this should be set up in a way that allows a provider to continuously scan cards to mark attendance without having to change pages or click between clients. The goal is to use cards to increase the efficiency of the process and reduce time spent clicking on reservation slots.

    2 votes

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