Clarity Human Services

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Clarity Human Services

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  1. Some agencies use Global HHIDs to track characteristics of households they serve over multiple enrollments, however, not all clients have a Global HHID. Even for households of one, it would helpful if these were assigned and if documentation were provided to CoCs about how a Global HHID changes as the household composition changes.

    5 votes

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  2. Enable the ability in Data Analytics to set visibility for individual items (looks/dashboards) similar to reports in the Report Library. We would like to be able to create a "Clarity System" level report and then be able to make it visible through Data Analytics to a specific CoC/Agency/Role. That way the item is not visible to all agencies or Data Analytics users. The only way to do this now is to create the item (dashboard/look) in the folder for each agency separately; which makes managing changes cumbersome to update.

    1 vote

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  3. When a user has to update Services after a Program Exit has already been entered, they have to re-open the entire enrollment and make the changes and then close it back down again. This design seems like a means to make sure services are not outside of the range of the program start and end dates, but it doesn't actually work because you can put in a service outside of the program start and end dates.

    1 vote

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  4. When selecting a vendor in the Service screen, the system currently allows the user to add an option not listed in the Vendor dropdown. It then adds the string the user typed in to the list of Vendor records for their agency. It would be nice to be able to enable/disable this capability for specific services.

    2 votes

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  5. It would be help to have a recurring schedule options of the reports within the schedule option now. Currently, an user is able to schedule reports for each day they want the report initiated. It would be extremely useful to have an option to run reports daily, weekly, monthly, etc..

    3 votes

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  6. What we would like to do is be able to put a date to have the system auto inactivate a user. We often know ahead of time when a users' last date of employment or access will be, it would be nice if we could enter that last date of access and have the system move them to inactive once that date occurs.

    4 votes

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  7. It would be great if we could type in the dates for reports instead of selecting from the calendar.

    29 votes

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  8. Most agencies that we integrate have client notes and public alerts that should be imported into HMIS, but the DIT doesn't support this. It would be helpful for new agencies and the team doing the integration if notes and public alerts could be imported using the DIT.

    1 vote

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  9. If System Admins can upload Custom Services through the XML DIT, they should also be able to delete Custom Services. Our organization recently integrated a new agency into HMIS with a large quantity of custom services, but one of those services is misleading and should be removed from the system. We have no way to do this because "custom services are not supported for deletion using the DIT, only HUD-defined services".

    1 vote

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  10. While Outreach itself is mobile-friendly, the rest of Clarity is less so, leaving outreach workers with a mixed Clarity experience when collecting client data.

    This includes client search, assessments, program enrollments, services, current living situation, etc.

    4 votes

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  11. It would be great if the cascading on an entry screen would default to NOT include the Date of Engagement. We've seen many enrollment records with dates of engagements that are < the program start date because of cascading, followed by not reviewing data on the new screen before submitting.

    Thank you for considering this change.

    7 votes

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  12. When Direct Expenses are enabled for a Funding Source, it would be very helpful to add a feature that limits any Service Expenses to be charged in excess of the Fund Amount -ie, Direct Expenses cannot exceed Fund Amount; Total Available > 0. This feature could be added under "Eligibility" or it could be a flag that pops up when a user tries to add a new Service Item. Thanks.

    2 votes

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  13. Hello Bitfocus,

    Clarity's "Are you still there?" dialog box interferes with my work and causes mistakes, as it often pops up in the middle of my typing. Could you please enhance the Clarity user interface to check for recent user activity (such as keyboard typing, mouse-clicking, tapping, etc) before deciding to display that dialog box?

    Thanks for your consideration.

    Kevin

    1 vote

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  14. When using the auto removal from agency pending tabs to send back to the queue, it would be great if systems could set up custom denial types and reasons, for example now, if a household does not engage, it is a provider Denial, and the removal is expired. With the APR for CE, it looked like MANY providers denied people from programming, which is absolutely not the case, the household fell out of contact, we'd like the expired to be "Client". I"m sure there are may other ways we can use this, and if we could edit this field, we…

    1 vote

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  15. I often times need to run the same report for all of our agencies. However, I am only able to schedule the report for 1 agency, when I attempt to schedule this for more then 1 it will override the previous agencies scheduled report.

    14 votes

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  16. Medicaid eligibility is significant. Massachusetts Medicaid supports mental health services.

    When we know that a client is Medicaid eligible, we can be confident that they will have a service package available. It would be a tremendous help to the case manager / CE staff or Sys Navigators to know this.

    Medicaid in Mass has an ANSI standard electronic data interchange(EDI) that allows eligibility to be checked using a WSDL or SOAP style connection. It would be great to have an integration with Clarity for eligibility to be displayed in the system.

    1 vote

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  17. Currently, when you go to delete bed night reservations from Clarity, there is a 'Select All' button at the top of the interface. However, this 'Select All' option only selects the reservation records that are visible on the current page of the interface. If there are multiple pages of bed night reservations, users have to click the 'Select All' button on each page, deleting records one page at a time, and then repeating the process for all subsequent pages associated with the reservations. It would be much more ideal if the 'Select All' button actually selected all records on every…

    1 vote

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  18. It would be great to have a program setting where if it is turned ON, a new enrollment can only be made if there is an active referral to the program. We are having the problem where case managers are "jumping the gun" and enrolling a client into a housing program before the referral record is entered in HMIS and then have to "back link" the enrollment to a referral with date problems.

    1 vote

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  19. More flexibility with sharing set up. Sharing should be on a project level, not an agency level.
    Should also be able to pick what agencies and programs can see a client file per what the client would like. Right now the sharing is extremely restricting and causes issue with programs like RHY, who are not allowed to share clients that are 17 and under. If an agency has RHY, CoC and ESG funding this makes set up difficult and can cause users to make major errors and share files they should not be sharing.

    1 vote

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  20. I have a suggestion for the '[GNRL-106] Program Roster' report.

    It would be extremely helpful if there were a filter added to the report that allowed you to either run the roster for either all clients (as it current runs in our CoC), or to ONLY display assigned heads of household within the program. This would really help several of my programs utilize the report in the way they need to without having to manually remove dependents.

    4 votes

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