33 results found
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Allow for manual removal of clients from encampments.
Users have expressed scenarios when automations will not prompt the removal of a client from the outreach map when appropriate. Allowing users this ability will account for the scenarios in which automations are applicable.
22 votesThank you for your feedback. We are in the planning phase of a feature or update related to this item.
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Current Living Situation Assessment Notification
I would like to propose a CLS notification for Street Outreach & ES projects every 90 days, to ensure that clients are not dormant in the system and they are tracked accurately to reflect their updated housing condition.
14 votesThank you for your feedback. We are currently reviewing this request.
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Preferred Name Line
Have a preferred name line in addition to the legal name information. I have had clients that go by their middle name, or perhaps they are transgender and they go by a different name, or they have a street name that they prefer. It is important that other providers know that a client goes by a different name. Also would be amazing if that was also searchable because sometimes you encounter someone who only tells you their street name.
10 votes -
Mobile device data field tooltips
Make tooltips text associated with data fields available on mobile devices. Currently, the tooltip text is only accessible on desktop devices.
9 votesThank you for your feedback. We are currently reviewing this request.
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Automatically display address, when adding a geolocation in the location tab.
Automatically display address, when adding a geolocation in the location tab.
When adding a location in the location tab a geolocation marker can be selected, but the address does not appear. Please add an address filed or auto populate the address to display in the address line 2.
The end users have to manually add the address.
This would be a helpful tool for outreach workers, as it would allow them to quickly and easily track the locations of their clients and identify areas where there is a need for services.
Here are some of the benefits of adding this…
8 votesThank you for your feedback. We are currently reviewing this request.
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Record CLS with services
Combine the process of providing services and recording a current living situation (CLS). Ideally, when providing a service in an outreach program, an additional section on the service would prompt to fill out a CLS assessment. The goal is to make sure that CLS is recorded each time a service is given, and is done on the same page and through the same process to save staff time. The standard CLS process should also be available in case an outreach worker contacts a client without providing a service.
8 votesThank you for your feedback. We are currently reviewing this request.
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Option for showing client associated with multiple encampments
Allow for a filter option in the outreach module map view to either show the clients location based on their most recent geolocation (current functionality), OR show clients everywhere that they have been contacted in a given time period. Currently, encampments often look underreported when they have a population that frequently moves between encampments. Showing all locations will help to correct this.
6 votesThank you for your feedback. We are currently reviewing this request.
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Automatic Current Living Situation
Allow for an automatic current living situation to be entered in a client's program enrollment when they are added to the outreach map or when they move to a new location on the map.
5 votesThank you for your feedback. We are currently reviewing this request.
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Auto-remove clients with a "Housed", "Sheltered" tag
When clients receive a tag of "Housed" or "Sheltered" on the Outreach map, they should be automatically removed from either the encampment or the map. The same should happen for clients who have an address added to the Location tab, which does not qualify as a place not meant for human habitation.
5 votesThank you for your feedback. We are currently reviewing this request.
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More filter options for Outreach map
There was a feature request by our users for filtering the outreach module map by client demographics such as age, veteran status, disabling condition. Many of our teams that are piloting the usage of the Module are using it for targeted encampment efforts - some of the users are partnering with population-specific providers to connect them and said it may be useful to be able to, at a glance, find veterans and youth who they’ve connected with on the map.
5 votesThank you for your feedback. We are currently reviewing this request.
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Public Alerts Visible in Outreach
If a client has a public alert it would beneficial to have the alert icon show up in the outreach module (same place as housed status).
4 votesThank you for your feedback. We are currently reviewing this request.
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Outreach Labels/Markers in Reports
The labels/markers (Housed, Sheltered & Deceased) should be included in the Outreach model in looker so that sorting can be done with these labels. Users have expressed a desire to see how many clients associated with outreach have the housed label assigned to them.
4 votesThank you for your feedback. We are currently reviewing this request.
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Automatically remove clients from outreach map based on address type.
We have the ability have clients automatically populate the outreach map based on location types identified. Users expressed the desire to have clients automatically removed from the outreach map based on location types identified as well.
4 votesThank you for your feedback. We are currently reviewing this request.
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Bulk entry of Services or Notes for Clients within Encampments
While serving a group of clients within an encampment, data entry could be more efficient if users could record Services snd/or Notes to multiple Encampment members at once.
4 votesThank you for your feedback. We are currently reviewing this request.
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Able to filter in the module by those marked as “unsheltered” in their most recent CLS, in addition to exclude those active in shelter.
Allow for more settings in the setup to prevent clients that are sheltered from appearing on the outreach module map. For example, if a client is currently active in a shelter with regular bed nights, or has a recent current living situation that is not place not meant for habitation, those should be able to be filtered off of the outreach module view.
4 votesThank you for your feedback. We are currently reviewing this request.
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Search Outreach by client name
Currently, the search field in Outreach lets you look clients up by UID only.
This creates some inconvenience if outreach workers need to swap between Clarity and Outreach while out in the field to grab someone's UID. If they're swapping between Outreach and Clarity, it almost seems more appropriate to fill in location/CLS from within the Client Profile, reducing the usefulness of the Outreach module for real-time data collection.
Also, encampments may have limited service in the area and going between both modules could be resource-intensive for workers' devices.
3 votes -
Filter Outreach Tool by Case Manager
We would love to sort the neighbors enrolled in outreach by case manager to look at patterns of where case managers are focusing or patterns of movement of neighbors across the community.
3 votes -
outreach module
Currently, count/recognition of clients residing in an encampment includes only those who enrolled in services (e.g., enrolled in Clarity/HMIS). However, there are those individuals who reside in these encampments, who are not "yet" (or may never) be interested in services - therefore, NOT enrolled in Clarity/HMIS.
Idea: Add capability feature to account for these individuals who reside in encampments and are not enrolled in Clarity/HMIS. (Possibly with encampment profile).
As a CoC we are not able to presently report on an "accurate" count of individuals residing in encampments (unhoused). As a CoC - and believe other CoC's experience this -…
3 votes -
Links to specific profile tabs from outreach client screen
Being able to go directly from the outreach client screen to a specific profile tab, such as services, assessments or notes would make it more efficient to make profile changes for multiple clients one after another. Right now the only link from the outreach client screen goes to the profile overview tab, and our users would like quicker access to other tabs, such as assessments and services.
3 votesThank you for your feedback. We are currently reviewing this request.
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Allow a program to collect general data, not tied to a specific client
Hello! Our program has work we do in the community with people that we serve but don't technically become clients officially (and thus we can't collect certain information on them in the client profiles). Sometimes we host workshops or public education, and sometimes we serve anonymous clients such as via a hotline. It would be great if a program could be designated as a "general" program or something similar, where you can perform an assessment or screen that is tied to the program but not tied to a specific client. Could this be done?
Currently we're using a workaround of…
2 votes
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