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Clarity Human Services

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Clarity Human Services

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  1. Agencies and communities are required to provide redacted client records when monitored by HUD. Currently, agency staff print the reports, cross through client PII, scan reports, and submit them to HUD. Often the redaction is insufficient. It would be very awesome if users could choose to pull client-level reports excluding PII to serve this purpose.

    9 votes

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  2. Custom services are great because they can be set on either an agency or system level. This means that agency managers can set them up. This is NOT the case for the new Note categories field, which can only be set in the field editor - and therefore flow across the entire system and can only be set by system admins. This makes no sense. Agency managers are aware of the wide swath of the work that staff do in a much more immediate way than system admins, and need greater flexibility to set these up, rather than a very…

    9 votes

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  3. The Access Roles page would be more helpful if the number of "Assigned" roles was a drill-down

    9 votes

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  4. Please add an overall data quality score % (preferably with a corresponding letter grade; 90-100 = A, 80-89 = B, etc) to the top of the existing [HUDX-225]/[HUDX-225-AD] HMIS Data Quality reports available in Clarity. The denominator of this score would be the sum of all possible data quality issues per table row in the report and the numerator is the sum of all total number of errors identified per table row (all in line with the programming specifications in the HMIS Standard Reporting Terminology Glossary).

    This overall Data Quality % and score would help provide admins, agencies, and end…

    9 votes

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  5. A customer has requested the ability to have an indicator on the Profile screen that notes if a client is housed in their system. This could be done with the ability to deploy a Live Marker for "Housing Move-In Date Entered" on the profile screen or the creation of a new Live Marker that calculates a "housed" status across the system. This live marker in conjunction with the "Warning" functionality could provide a quick display of housed status.

    9 votes

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  6. The Fellowship of the Colorado HMIS Leads would like to formally request a feature enhancement related to the Client Merge tool. Essentially, we would like for the meta data associated with the client profile’s creation date to default to the date of the oldest client record being merged.

    Ex:

    Jon Smith has two client records, one created on 1/1/2017 and one created on 1/1/2020.

    Regardless of which client record is selected as the dominant record to merge, it would be most beneficial if the oldest meta data for the client profile create date remained after the merge (in this example,…

    9 votes

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  7. According to a user in Santa Cruz, they can't e-sign forms using a touchscreen laptop. It requires using a mouse or using an ios or android device. It would be great if they could take advantage of our touchscreen laptops to sign ROI's and other forms directly into clarity and not have to invest in iPads.

    This seems to be an issue with the HTML/script coding of the web page. They found a potential solution here, or at least something to get started https://github.com/szimek/signature_pad.

    8 votes

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    1 comment  ·  Admin →
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  8. It would be beneficial to be able to customize eligibility criteria within the CQ to fully integrate a complex prioritization matrix as well as program-specific criteria. Dynamic chronic homeless status is critical to sort by within the CQ.

    8 votes

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    0 comments  ·  CE Events  ·  Admin →
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  9. On the attendance module at the bottom of the tables shows an aggerate count of the number of times that service was recorded for that day. It shows it as "## clients" which is confusing because depending on the service delivery type a service can be recorded for a client more than once per day.

    I suggest changing this to "## entries", "## attendance" or something similar so that it better reflects what count. Right now by indicating "## clients" it is not correct.

    8 votes

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    1 comment  ·  Services  ·  Admin →
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  10. Our agency has a lot of repeat services and staff members have requested having a feature where they could enter in multiple services easily (like a dropdown or quantity number), rather than clicking submit repeatedly to add them.

    8 votes

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    0 comments  ·  Services  ·  Admin →
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  11. Allowing providers to assign units at the acceptance of referrals will minimize the administrative burden of connecting an enrollment to the specific unit after enrollment completion. This is particularly helpful in emergency shelters.

    8 votes

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    0 comments  ·  Inventory  ·  Admin →
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  12. We would like to see updates to the HMIS Population Over Time model

    It would be useful to have more data elements including:

    a. Household Type

    b. Relationship to Head of Household

    c. Project Start/Exit Month/Year just like setup in HMIS Performance and Client Model.

    d. Reporting Period Start/End Date

    e. Referrals

    Etc.

    1. It is currently difficult to perform population-based measure without additional data elements in this model. Using a Merge Query doesn't work for visualizations requiring pivot. For example

    a. How to get Households served by different project types over time pivoted by Household Type?

    b. In a quarter…

    8 votes

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    1 comment  ·  Admin →
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  13. We know that Current Living Situation needs to be entered anytime there is contact with a client, or at least every 90 days as community-defined, in our Street Outreach and Coordinated Entry programs.

    Our Call Center enrolls Coordinated Entry clients; most homeless clients are simultaneously enrolled in Street Outreach. Street Outreach then continues to work with these clients – and it seems would need to enter Current Living Situation updates in both the Street Outreach and Coordinated Entry enrollments, which is redundant.

    Can you add a feature in Clarity to cascade CLS updates?

    8 votes

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  14. Combine the process of providing services and recording a current living situation (CLS). Ideally, when providing a service in an outreach program, an additional section on the service would prompt to fill out a CLS assessment. The goal is to make sure that CLS is recorded each time a service is given, and is done on the same page and through the same process to save staff time. The standard CLS process should also be available in case an outreach worker contacts a client without providing a service.

    8 votes

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    0 comments  ·  Outreach  ·  Admin →
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  15. When editing a program and working with the program options in the the right column, (such as bed list or funding), once one of those options is selected you are unable to tell which program you are editing data for. It would be nice if the program title could carry into the screen you are working in within program admin.

    8 votes

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  16. Please make it possible for custom fields to be shown as disabled in the reporting universe and please remove the cap on published custom fields. Agencies leveraging the power of client databases need a reporting platform that is dynamic and allows for custom fields to evolve-- be added, edited and retired as needed.

    8 votes

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  17. Adding the functionality for a referral to be sent back to the CQ when a referral is sent from the CQ to a housing provider that does not result in a HMID and the exit destination is still a homeless category. Allowing referral be return to the queue keeping the history of the original referral, similar to a referral that is denied by a PH provider and sent back to the queue would be very helpful.

    Priority level 3

    7 votes

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    0 comments  ·  Referrals  ·  Admin →
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  18. Automatically display address, when adding a geolocation in the location tab.

    When adding a location in the location tab a geolocation marker can be selected, but the address does not appear. Please add an address filed or auto populate the address to display in the address line 2.

    The end users have to manually add the address.

    This would be a helpful tool for outreach workers, as it would allow them to quickly and easily track the locations of their clients and identify areas where there is a need for services.

    Here are some of the benefits of adding this…

    7 votes

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    0 comments  ·  Outreach  ·  Admin →
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  19. On the Inventory Dashboard, under the Status section on Display Cards, Active statuses currently show as Blue; Inactive and Offline statuses, by contrast, are grayed out---even when an Inactive/Offline status is the current status. It would be helpful if all statuses were the same color and none were grayed out, so that end users are able to focus on what the most recent status truly is by its order in the list.

    7 votes

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    0 comments  ·  Inventory  ·  Admin →
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  20. Live Marker for Programapplicability. Often we need screen fields to display only for certain kinds of programs. The Programtype Live Marker is good for this sometimes. But many times we want only a subset of the whole programtype. For example, we have different types of Emergency Shelter which we differentiate with Programapplicability. We have over 200 Emergency Shelters that are Crisis or Bridge. In order to display a screen field just for them we must make a separate constraint item for each of those 200 programids. And then maintain that list as programs are added

    7 votes

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    1 comment  ·  Admin →
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