336 results found

1. Public Alert - Alert Icon

   Currently, the alert icon is not visible in the attendance module when the public alert is set to private. This is a request that this icon be visible to the agency that created the public alert in the attendance module for that agency.

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   Under Review  ·  Danielle Robadey responded

   Thank you for your feedback. We are currently reviewing this request.

2. family_members live marker to count 1 for single person households

   Currently, the family_members live marker only counts households where there are 2 or more people. If there is a single person, the live marker counts zero. We would like the live marker to count 1 in that case. This is important because household size is used for CE assessment scoring and matching. Using the live marker would be the easiest way to maintain.

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3. search for client by phone number

   It would be really great if we were able to search by participant phone number. I get a lot of calls where I can't fully decipher the name they give me on the voicemail message but they leave a phone number. I can sometimes​ call them back and figure it out of course, but it's really helpful to be able to find their name for folks whose phones don't work/turned off, etc. This makes it much easier to follow up with their housing.

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   Under Review  ·  Danielle Robadey responded

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4. Mobile device data field tooltips

   Make tooltips text associated with data fields available on mobile devices. Currently, the tooltip text is only accessible on desktop devices.

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   Under Review  ·  Danielle Robadey responded

   Thank you for your feedback. We are currently reviewing this request.

5. Access Role Duplication

   It's great that Clarity offers so many access rights, which allows customers to create very specific access roles. It would be a great time savings if we could start creating a new access role by duplicating an existing access role and then adjusting the access rights.

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   Under Review  ·  Danielle Robadey responded

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6. Email sent out to Navigator when assigned in Community Queue

   When a Navigator is assigned in the Community Queue, it will help tremendously if the Navigator receives an email to know she/he has been assigned a new client. This will avoid having to do an extra step of having to email the Navigator.

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7. Toggle Services

   When we go in to enter services for a CORE Mobile Outreach client, we would like a drop down menu that we can use to toggle services after entering the service dates and vendors. At the moment, we have to enter each individual service one by one, which is extremely repetitive and time consuming.

   Example

   Service start date: 1/1/2021 Service end date: 1/1/2021
   Vendor: Team A

   Services
   Toggle slide Emergency supplies
   Toggle slide Animal services
   Toggle slide DMV

   Referrals
   Toggle slide Concord Care Center
   Toggle slide Warming center

   Linkages
   Toggle slide HCH Mobile Clinic

   Save

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   4 comments  ·  Services  ·  Delete…  ·  Admin →
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8. Record CLS with services

   Combine the process of providing services and recording a current living situation (CLS). Ideally, when providing a service in an outreach program, an additional section on the service would prompt to fill out a CLS assessment. The goal is to make sure that CLS is recorded each time a service is given, and is done on the same page and through the same process to save staff time. The standard CLS process should also be available in case an outreach worker contacts a client without providing a service.

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   Under Review  ·  Danielle Robadey responded

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9. Note categories should be able to be set on agency level

   Custom services are great because they can be set on either an agency or system level. This means that agency managers can set them up. This is NOT the case for the new Note categories field, which can only be set in the field editor - and therefore flow across the entire system and can only be set by system admins. This makes no sense. Agency managers are aware of the wide swath of the work that staff do in a much more immediate way than system admins, and need greater flexibility to set these up, rather than a very strict type, system-wide approach.
   Furthermore, custom services can be disabled as needed over time. Picklist values like note categories can only be deleted - which is its own problem.
   The end result is that we don't use Note categories at all, and therefore can't do any categorical reporting or filtering of Notes.

   Custom services are great because they can be set on either an agency or system level. This means that agency managers can set them up. This is NOT the case for the new Note categories field, which can only be set in the field editor - and therefore flow across the entire system and can only be set by system admins. This makes no sense. Agency managers are aware of the wide swath of the work that staff do in a much more immediate way than system admins, and need greater flexibility to set these up, rather than a very… more

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   Under Review  ·  Danielle Robadey responded

   Thank you for your feedback. We are currently reviewing this request.

10. Drill-Down for Assigned Access Roles

    The Access Roles page would be more helpful if the number of "Assigned" roles was a drill-down

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11. Add Overall Data Quality Score to HUDX-225 HMIS Data Quality Reports

    Please add an overall data quality score % (preferably with a corresponding letter grade; 90-100 = A, 80-89 = B, etc) to the top of the existing [HUDX-225]/[HUDX-225-AD] HMIS Data Quality reports available in Clarity. The denominator of this score would be the sum of all possible data quality issues per table row in the report and the numerator is the sum of all total number of errors identified per table row (all in line with the programming specifications in the HMIS Standard Reporting Terminology Glossary).

    This overall Data Quality % and score would help provide admins, agencies, and end users with a quick way to determine how their data looks and could also be useful for project performance monitoring.

    Additionally, national conferences like NHSDC have stressed the need for providing agencies & end users with data quality scorecards associated with HMIS data, referencing how providing an overall score or letter grade typically results in more of a response and desire to correct data. Currently, this can only be achieved via manually manipulating results from the HUD DQ report. It would be much more ideal if Clarity offered this overall DQ score by default.

    Please add an overall data quality score % (preferably with a corresponding letter grade; 90-100 = A, 80-89 = B, etc) to the top of the existing [HUDX-225]/[HUDX-225-AD] HMIS Data Quality reports available in Clarity. The denominator of this score would be the sum of all possible data quality issues per table row in the report and the numerator is the sum of all total number of errors identified per table row (all in line with the programming specifications in the HMIS Standard Reporting Terminology Glossary).

    This overall Data Quality % and score would help provide admins, agencies, and end… more

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12. Enhancement Report Request: [GNRL-220] Program Details Report [2019]

    Objective: Only show relevant fields on report.

    1. If the field is hidden on the screen, then hide the field in the report.

    Reason: With the addition of the hide function on the screens, there might be fields that may not make sense to the end user and will display on the report.
    Outcome: Any field that is hidden on the screen will not show up on the report.

    1. If data is not applicable, then show "Not Applicable."

    Reason: There are fields that are not applicable to all project types and may not appear on the the screens. Also, the cascading process will transfer data that may not be applicable for the new enrollment, but will be displayed in the report.
    Outcome: Display "Not Applicable" when field is not applicable to program/enrollment.

    Objective: Only show relevant fields on report.

    1. If the field is hidden on the screen, then hide the field in the report.

    Reason: With the addition of the hide function on the screens, there might be fields that may not make sense to the end user and will display on the report.
    Outcome: Any field that is hidden on the screen will not show up on the report.

    1. If data is not applicable, then show "Not Applicable."

    Reason: There are fields that are not applicable to all project types and may not appear on the the screens. Also, the cascading… more

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13. Always Set Date Created for Client Profile to Oldest Date When Merging

    The Fellowship of the Colorado HMIS Leads would like to formally request a feature enhancement related to the Client Merge tool. Essentially, we would like for the meta data associated with the client profile’s creation date to default to the date of the oldest client record being merged.

    Ex:

    Jon Smith has two client records, one created on 1/1/2017 and one created on 1/1/2020.

    Regardless of which client record is selected as the dominant record to merge, it would be most beneficial if the oldest meta data for the client profile create date remained after the merge (in this example, 1/1/2017).

    For context, we’re trying to monitor the number of new client profiles being added to the system and have found that merging duplicate records skews the numbers a bit, particularly if the newer client profile has better data quality than the older. With the current functionality of the merge tool, in order to retain the oldest client profile create date, we’d have to spot-check both records each time to see which record is oldest, and if the oldest record had poor data quality, manually transpose the better data into the older record in order to retain their true client profile created date.

    The Fellowship of the Colorado HMIS Leads would like to formally request a feature enhancement related to the Client Merge tool. Essentially, we would like for the meta data associated with the client profile’s creation date to default to the date of the oldest client record being merged.

    Ex:

    Jon Smith has two client records, one created on 1/1/2017 and one created on 1/1/2020.

    Regardless of which client record is selected as the dominant record to merge, it would be most beneficial if the oldest meta data for the client profile create date remained after the merge (in this example,… more

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14. A Cap on Published Custom Fields is a Major Barrier to Robust Program Evaluation

    Please make it possible for custom fields to be shown as disabled in the reporting universe and please remove the cap on published custom fields. Agencies leveraging the power of client databases need a reporting platform that is dynamic and allows for custom fields to evolve-- be added, edited and retired as needed.

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15. Create a separate access right for the referrals tab in client records

    Currently the Referrals access right allows both the Global REFERRALS tab and the REFERRALS tab in client records. There are multiple use cases where we need users to have access to one or the other but not both of these. We would like to be able to separately assign rights to the referrals tab in client records. Thanks!

    8 votes

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    0 comments  ·  Referrals  ·  Delete…  ·  Admin →
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16. E-signing doesn't work with touchscreen laptop

    According to a user in Santa Cruz, they can't e-sign forms using a touchscreen laptop. It requires using a mouse or using an ios or android device. It would be great if they could take advantage of our touchscreen laptops to sign ROI's and other forms directly into clarity and not have to invest in iPads.

    This seems to be an issue with the HTML/script coding of the web page. They found a potential solution here, or at least something to get started https://github.com/szimek/signature_pad.

    8 votes

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17. Automatically display address, when adding a geolocation in the location tab.

    Automatically display address, when adding a geolocation in the location tab.

    When adding a location in the location tab a geolocation marker can be selected, but the address does not appear. Please add an address filed or auto populate the address to display in the address line 2.

    The end users have to manually add the address.

    This would be a helpful tool for outreach workers, as it would allow them to quickly and easily track the locations of their clients and identify areas where there is a need for services.

    Here are some of the benefits of adding this feature:
    It would save outreach workers time and effort, as they would no longer have to manually enter the address of a client into the app.

    It would improve the accuracy of the data collected by the app, as the address would be automatically generated from the client's location.
    It would allow outreach workers to identify areas where there is a need for services, as they would be able to see where clients are located on the map.

    Automatically display address, when adding a geolocation in the location tab.

    When adding a location in the location tab a geolocation marker can be selected, but the address does not appear. Please add an address filed or auto populate the address to display in the address line 2.

    The end users have to manually add the address.

    This would be a helpful tool for outreach workers, as it would allow them to quickly and easily track the locations of their clients and identify areas where there is a need for services.

    Here are some of the benefits of adding this… more

    8 votes

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    0 comments  ·  Outreach  ·  Delete…  ·  Admin →
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    Under Review  ·  Danielle Robadey responded

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18. Attendance Module

    On the attendance module at the bottom of the tables shows an aggerate count of the number of times that service was recorded for that day. It shows it as "## clients" which is confusing because depending on the service delivery type a service can be recorded for a client more than once per day.

    I suggest changing this to "## entries", "## attendance" or something similar so that it better reflects what count. Right now by indicating "## clients" it is not correct.

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    1 comment  ·  Services  ·  Delete…  ·  Admin →
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19. Direct Link to Client Profile from the Inventory Dashboard

    It would be helpful to have a direct link to the client's profile from the display cards on the Inventory dashboard. This link would show for clients currently referred or occupying a unit.

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    1 comment  ·  Inventory  ·  Delete…  ·  Admin →
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20. Updates to the HMIS Population Over Time model

    We would like to see updates to the HMIS Population Over Time model

    It would be useful to have more data elements including:

    a. Household Type

    b. Relationship to Head of Household

    c. Project Start/Exit Month/Year just like setup in HMIS Performance and Client Model.

    d. Reporting Period Start/End Date

    e. Referrals

    Etc.

    1. It is currently difficult to perform population-based measure without additional data elements in this model. Using a Merge Query doesn't work for visualizations requiring pivot. For example

    a. How to get Households served by different project types over time pivoted by Household Type?

    b. In a quarter – how to create a table of client counts with first, second, and third month of quarter as column?

    We would like to see updates to the HMIS Population Over Time model

    It would be useful to have more data elements including:

    a. Household Type

    b. Relationship to Head of Household

    c. Project Start/Exit Month/Year just like setup in HMIS Performance and Client Model.

    d. Reporting Period Start/End Date

    e. Referrals

    Etc.

    1. It is currently difficult to perform population-based measure without additional data elements in this model. Using a Merge Query doesn't work for visualizations requiring pivot. For example

    a. How to get Households served by different project types over time pivoted by Household Type?

    b. In a quarter… more

    8 votes

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    Under Review  ·  Danielle Robadey responded

    Thank you for your feedback. We are currently reviewing this request.