Tag users in referral notes / messages - or be able to have more than two people on a message thread
It would be great if in the body messages, such as the referral notes, you could tag other users so they could be brought in to the conversation easily to discuss the client in a thread - or be able to have communications with more than one other user on a single thread.
Joshua Fuentes
shared this idea
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Hannah Whitfield
commented
So excited to hear this is planned! This/notification rigidity has been the central complaint from our staff since we integrated CES. Looking forward to seeing how you all tackle this.
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Anonymous
commented
This could include messaging capabilities within a client's care team. The care team would receive any client level alerts (updates, referrals, housed, etc.)
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Anonymous commented
This is critical, otherwise we have to use external emails and workflows outside of Clarity to discuss pertinent information relevant to housing program referrals.
We want to be able to "CC" a provider on an email thread in Clarity if that provider is attached to the client, and continue to bring others into the conversation when it's discovered they are working with the client. Similarly you could take someone out of the email if they are no longer working with the client or you discover they should no longer be a part of that client's care team.