84 results found
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Change Program Availability Setting Interface and/or Add Audit Log
To change the Program Availability (from "Full Availability", "Limited Availability", or "No Availability") the user just clicks on the name and the text color for the selected option is darker. We frequently have users accidentally changing the setting because there is not "save" feature to change the setting and they don't notice the subtle color change. If we can't get the screen changed, then it would be helpful to have an audit log on this screen so we can identify which users keep switching the setting by accident so we can educate them. Thanks!
11 votesReleased within the February 2026 feature update in the new Clarity interface
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For Direct Referrals, add ability to filter by program
Currently, when you go to the "Referrals" tab from the client profile (to make a "Direct Referral"), you can filter by agency or program category to find the desired program. Users often have to wade through multiple pages of programs using either of these filter options (especially when they are making a referral to a program under a larger agency). It would be great if users could filter or search directly for a specific Program (e.g., add an optional sub-filter if they first choose to filter by agency, or add a search bar similar to the client search bar).
6 votesUpdate included within the new Clarity interface November 2025 feature release.
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Add ability to filter pending referrals by Program
The "Pending" tab of the "Referrals" page in Clarity shows all the pending referrals for the agency. For our larger agencies, this can be a very long list that requires providers to click through multiple pages. There is the existing option to sort by program name, but they still have to click through multiple pages if the program they work with is later in the alphabet. It would be great if there was a way to filter for a specific program.
6 votesUpdate included within the new Clarity interface November 2025 feature release.
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Prevent pop-up warning when following guidelines for missing/partial SSN
Even if users follow the updated guidance for SSN data entry when a SSN is missing or they only have the last four (i.e. xxx-xx-xxxx or xxx-xx-####), the "The SSN entered does not conform to Social Security Administration guidelines" pop-up warning still appears. This is confusing to users given that the guidance has changed and especially given that only having the last four is not a DQ issue under the FY24 data standards. Ideally this pop-up would only appear for SSNs listed on the August feature updates page that the SSA considers invalid:
- The last four digits of the…8 votes -
Request to add Sexual Orientation Data Element in OUTS-106 and OUTS-108 reports
Submitting on behalf of the customer. The customer is requesting to add a Sexual Orientation Data Element to OUTS-106 and OUTS-108 reports.
https://help.bitfocus.com/outs-106-client-demographics-report
16 votesHello,
Thank you for submitting this UserVoice Idea - this update has been implemented into the [OUTS-106(-AD)] Client Demographics [Program-Based] Report and the [OUTS-108(-AD)] CE Demographics Report. These updates will be released on Monday, October 7th!
Have a wonderful day!
Lauren Bianchi
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Add fields in Looker for HUD's numbering for project type code and exit destination string categories
Because HUD changes the string names for Project Type and Exit Destination, it would help us to have a field in Looker that provides the number HUD uses to corresponds with the pick list for these elements. This would help stabilize our code so that it is more resilient to name changes.
4 votesReleased with the June Feature Update.
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PIT and HIC reports
It would be very helpful to include the a client details list when running the PIT and HIC report. If I download the reports as an Excel file, I don't get any client data. If I run as a web page, I can click and see the clients, but have to go through 30+ agencies and many projects in order to copy the client IDs and enrollments into a spreadsheet in order to obtain a complete list. It would also be helpful to instances where clients might be dually enrolled on the night of the PIT.
2 votesUpdates have been made to the [HUDX-123-AD] HIC Supplemental Report and [HUDX-230] Shelter Count PIT reports and are now available on train instance (releasing to production on 02/24/2025). These updates include additional data points (HIC/PIT) and output formats(PIT) to streamline analysis and data quality review for federal reporting preparation.
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Expose Fields in Looker
Typically if there is data in Clarity Human Services, we expect to be able to report on it using Looker. There are some fields that are not exposed for reporting purposes. Two examples that we would like to have exposed in the Program Descriptor model are the 'Navigation Profile' field or the 'Primary Coordinated Entry Group' field. These are found on the Agency Overview screen.
1 voteThis was released in the July 2024 release.
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Add Foreign Countries to Geolocation
While geolocation was made available by way of the Outreach module, it could other valuable uses. Communities are experiencing crises related to migrant populations and the collection of geolocation data related to this can be very informative.
16 votes -
Assessment Processor - Save Points to the Nearest Hundredth
When assigning points to a Subtotal in an Assessment Processor, the logic rounds point values to the nearest tenth (ie: if a point value of 3.75 is assigned, the system rounds the value up to 3.8 when the screen is saved).
There are 2 HUD CoCs in our implementation that are creating new Coordinated Entry Assessments, both of which are assigning a percentage of points based on clients' responses to the assessment questions. This results in point values that need to be rounded to the nearest hundredth.
Without the ability to assign point values to the nearest hundredth, our implementation…
11 votes -
Mapping for LocationCrisisOrPHHousing in the DIT
When using the DIT to import CE events, it is not importing the LocationCrisisOrPHHousing value from the file, and instead imports all values as "imported project". The language on this field in the data standards is "If a client was referred to an opening in a continuum crisis housing or permanent housing
project, select the Project Name and HMIS Project ID of the referred project."What we would like, is to be able to map the values in the CSV file to a clarity programIDs, so that imported data can correctly reflect what's in the external file, and display the…
4 votesReleased within the February 2026 Feature Update
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Prevent uploads of "Client Files" to "Client Forms" section
User Story:
As a case worker in a CoC agency, I want to upload client documents and files so that they'll be visible to the care team wherever they're needed in Clarity.
Priority: Level 2.5 (Impacts entire community; a system/process allows us to accomplish our goals but it is time-consuming and burdensome)
Description & Rationale:
Clarity has two sections under a client's Files tab (https://oahu.clarityhs.com/clients/{{clientID}}/file)—Client Files and Client Forms—and as currently implemented they are terribly confusing for end users. The platform affords no way for admins to prevent the mistakes that the UI design leads to, which are costly…
11 votesClient Files has been released in the June Feature Update as its own page in the new Clarity interface.
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Record Partial SSN
With the updated FY2024 Data Dictionary, HUD now allows and prefers tracking of partial SSN, exactly the last 4 digits. However, currently in Clarity, to record these 4 digits you have to put 0's in the other fields which makes it look like a complete but bad SSN. Clarity should allow for the tracking of partial SSN without filling out the other fields.
9 votes -
[STFF-103] User Active Caseload Report - Add link to client profile
Please add links to the client's profile screen
1 voteThank you for submitting this idea to uservoice to improve the [STFF-103] User Active Caseload report! This update has been implemented and is available for all instances.
Have a wonderful day,
Lauren Bianchi
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Display Files with most recent at the top.
Files are displayed with the most recent ones last. Our staff frequently need to check to see if a client has a recent file of some type. Every single other tab on the Profile page is the opposite. History, Program, Contacts and Locations are all listed with the most recent at the top. Could you please make this page consistent with the rest?
2 votesFiles are displayed with the most recent on top within the new Clarity interface.
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Tag users in referral notes / messages - or be able to have more than two people on a message thread
It would be great if in the body messages, such as the referral notes, you could tag other users so they could be brought in to the conversation easily to discuss the client in a thread - or be able to have communications with more than one other user on a single thread.
18 votesThis feature was released today. Read more in our April feature release article.
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Variation on the [STFF-106] User (Client Note) Hours Tracked but using Service Connected Hours.
Either use the existing [STFF-106] report and add a parameter to select either Client Notes Hours, or Service Hours. OR create a new report under the Program Based Reports category.
Still need the ability to select by Program and User.
Increasingly our funders and stakeholders are asking for hours to be tracked along with Services. It makes sense to do both within the Services functionality AND be able to report out.
5 votesThe updated [STFF-106] Staff Client Hours Tracked report is available on all instances.
Help Center Article: [STFF-106] Staff Client Hours Tracked
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Add DOB to Photo ID Card
Many local partners are willing to accept an ID from HMIS, but only if it has the date of birth. Adding the DOB to the ID card would go a long way towards making the ID more useful for our clients.
Thanks!
1 voteAn updated version of the [CLNT-103] Photo ID Card report has been released. The report now includes Date of Birth underneath the Client Name.
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SPM
Make a report that allows automatic upload for the System Performance Measures into HDX. HDX does allow this; we just need a CSV file to make it work.
2 votesThank you for submitting an idea to UserVoice! The SPM CSV development has been completed and released to all instances.
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Looker - Last Coordinated Entry Event Date
Add a dimension to Client Model to return the last CE Event Date. It's quite ugly, if not possible to calculated the last CE Event Date.
2 votesThank you for your feedback. This functionality is already a part of Clarity Human Services or a service that is offered by Bitfocus. If you have any additional questions, please feel free to contact support@bitfocus.com.
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