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Clarity Human Services

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Clarity Human Services

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31 results found

  1. We have a "centralized" CE agency and program that all users switch to in order to assess and refer to the CQ. However, there is nothing that prevents a user from referring to the CQ from their home agency after the fact (post assessment). This results in CE not being able to complete referrals and impacts the CE dashboard. It would be great if we could set permissions on what agencies can "send" clients to the CQ.

    2 votes

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    0 comments  ·  Referrals  ·  Admin →
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  2. Currently the Referrals access right allows both the Global REFERRALS tab and the REFERRALS tab in client records. There are multiple use cases where we need users to have access to one or the other but not both of these. We would like to be able to separately assign rights to the referrals tab in client records. Thanks!

    8 votes

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    0 comments  ·  Referrals  ·  Admin →
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  3. Providers are entering CE assessments under closed CE enrollments, referring those assessments to the CQ, then wondering why their clients are not coming up for CES referrals. There's no error message or alert to keep people from entering CE assessments under a closed enrollment. Can there be?

    4 votes

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    0 comments  ·  Referrals  ·  Admin →
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  4. We would like to request that the case manager receive a system notification when assigned to a referral. Currently users can only see this information if they go to the "Case Manager" tab within the Caseload tab.

    13 votes

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    0 comments  ·  Referrals  ·  Admin →
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  5. Currently if a housing referral is denied by a provider and referred back to the community queue, you have only until the inactivity threshold kicks in for that referral to make another reassignment (e.g. back to the original housing provider, who may have "re-opened" the referral). Taking away the impact that the inactivity threshold has on this aspect would be great. Thanks!

    2 votes

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    0 comments  ·  Referrals  ·  Admin →
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  6. When referring a client to a program via the Eligibility screen, the list of programs is currently sorted by Type ID, Agency ID, Program ID. Instead it makes more sense for these to be sorted by Type ID, then Agency NAME, and Program NAME. Since we are able to control the names for our programs, but not the ID number, this gives us control over the sorting which would be ideal.

    13 votes

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    1 comment  ·  Referrals  ·  Admin →
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  7. Without this functionality, the Referral Statistic - Outbound report is useless due to user errors that cannot be corrected.

    Priority level 3

    5 votes

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    0 comments  ·  Referrals  ·  Admin →
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  8. Numerous occasions have come up where an agency submits an opening for one of their housing projects, and the referral is made through our coordinated entry process. Later we find out that they reported the wrong project and it would be easiest if we could just switch the project name on the referral, rather than re-submitting a new referral, which is how it currently works.

    2 votes

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    0 comments  ·  Referrals  ·  Admin →
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  9. I'd love to see the ability to attach a file (pdf, word, etc.) to a client level referral. This would allow for the agency/staff who receive the referral to have needed information immediately (example: application for program)

    3 votes

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    1 comment  ·  Referrals  ·  Admin →
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  10. Adding a filter for the agencies and/or projects that an agency can or has referred to would simplify counting referrals that were made to specific agencies. Some agencies send referrals to more than one agency or project and it would drastically decrease the amount of time needed to count referrals sent.

    1 vote

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    0 comments  ·  Referrals  ·  Admin →
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    We greatly value your feedback. This item is undergoing further consideration by our Data Services Team.


    In the interim, our Coordinated Entry - Referrals LookML Dashboard series may provide some of the information you are looking for, or could be used as a template for a custom Look to fit the reporting need. 

  11. Standards organizations such as DirectTrust have been working to specify ways for human services agencies to share securely emailed referrals, for any type of human service. Standards organizations are also working on ways to share service directory information. Clarity Human Services could implement these standards to be a part of this secure referral network, so Clarity users could send outgoing referrals (even outside the HUD Continuum or customer installation). Likewise, agencies could post their available human services and accept/decline incoming referrals, from the trusted external service organizations.

    see https://directtrust.org/blog/launch-of-information-exchange-for-human-services

    3 votes

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    Under Review  ·  0 comments  ·  Referrals  ·  Admin →
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