é and other characters for staff names
I have a staff member whose name has a é in it, but when I entered this to create a staff account it autocorrected to a ? mark. Would it be possible to add letters with accents to the acceptable characters for staff names? Thank you!
Charles Horenstein
shared this idea
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Charles Horenstein
commented
Hi Danielle, thank you for checking in! It just occurred to me that this could be more important than originally anticipated. We're a new agency that just joined Clarity, but our target population is about 70% Hispanic or Latinx, which means the absence of é and other accented letters could mean that a large percentage of our clients would also have incorrect names. I tested this with a fake client, and we noticed that entering these types of characters replaces the letter with a question mark, which could create an issue in report pulls. I don't think I'd call this a critical error since it doesn't impact function of the database, but just wanted to mention this may be a little more important than originally anticipated.
Thank you for all that you do!