Direct referral of eligible programs dependent not on agency CoC but program CoC
The limiting factor in providing a direct referral to an eligible program is that the agency CoC of the user must be the same as the agency CoC of the program. While an Agency can only be assigned to a single CoC, its Programs can be assigned to a CoC different than the parent agency or even multiple CoCs.
When the user's CoC does not match the agency CoC for the program to which the user wants to make a referral, the program will not be made available, even though the client might otherwise be eligible.
The eligibility engine should consider Program CoC designations in addition to the Agency CoC designation.
On your behalf, we will submit a feature enhancement request to have the eligibility engine consider not just the CoC of the program's parent agency, but the CoC of the program itself."
Thank you for your feedback. We are currently reviewing this request.