We, like other communities, do not use the functions of Navigator and Case Manager with the referrals module. This is for a few reasons, but primarily it is not workable to use because of the design limitation of ending a Navigator listing once a queue record turns into a pending referral record.

Not that the new UI is active, these fields are more prominent, especially as they appear on all users' side bar of widgets. Please allow system admins to control the use of these functions and when they are not in use to hide these widgets.

It is more challenging to get buy in from users who are navigators and case managers when having two prominent widgets that very concretely apply to them (in name only) are on their screen showing "0" clients.

It would make things a lot better. Thanks.