Ability to make alerts not expire
Our agency needs certain alerts to never expire until they are marked resolved. We use these alerts for safety concerns so it is critical that they come up when a client record is found by search or scan, until they are resolved. Currently, expiration date cannot be left blank. We propose that a checkbox/switch be added for "indefinite" that hides the expiration date (this could be an option at the agency level). Then when the alert is resolved, it can be edited to expire.
Matan BenYishay
shared this idea
Thank you for your feedback. We are currently reviewing this request.
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Christina Yasav
commented
I like this idea, but in the meantime, our workaround for this issue is to set the alert for 50 years out (which appears to be the maximum time you can set)
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Alyson Martinez
commented
Is there a button to show it was resolved and to comment on the resolution? If not I would piggy back off that and say add this