We have community queues for each of our service regions as well as our major urban area. We have clients that bounce around or may be willing to relocate, so they may be referred to multiple community queues. When case managers enter notes, they only see what is entered based on what queue they access the client from, even though other agencies in a different region may be working with or housing the same client (ie: a client is sheltered in Lincoln but wants to move to the Panhandle, they would be referred to both the Lincoln queue and BOS Region 1, but the notes don't cascade between the two referrals on the queue; so the Lincoln provider might not see notes that are added by the Panhandle provider unless notes are added on both client referrals to CE).