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Clarity Human Services

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Clarity Human Services

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29 results found

  1. Requesting the ability to download the table with columns in the same order as in the visualization on the dashboard.

    22 votes

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    Declined  ·  1 comment  ·  Admin →
  2. I cannot stress this need enough. The ability to view standard and custom reports/Looks and toggle filters in the reports/Looks should be standard across the board for ALL users, regardless of their access to building reports/data analysis. The data that users enter is only as useful as it is VISABLE to staff and managers. Users should be able to view reports as needed and not have that access unnecessarily bottlenecked at the Agency Manager level. This is not a novel request-- other products do this.

    13 votes

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    1 comment  ·  Admin →

    Looker is the built-in data analysis tool for ad hoc/custom reporting for Clarity. Access to it is controlled by a user's access role. If you do not have access, you should talk to your agency manager or System Administrator for your Clarity instance.

  3. Using the data analysis tool, customers want to quantify the shelter-utilization migratory movements of clients with multiple emergency shelter entry-exit within a reporting date range – eg: 2 years. For example, a client has emergency shelter entry-exit history and has moved from zipcode 12345 -> 23456 -> 34567 -> 45678. The goal is to quantify each of these zipcode-to-zipcode records (eg: how many clients went from zipcode 12345 to 23456) and map this migration flow using “connect with lines”.

    11 votes

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    Thank you for your submission! While this item will not be added to our roadmap at this time, we greatly value your feedback and encourage you to continue submitting ideas for future consideration.

  4. I have many agencies that use the SSOM assessment, this was an assessment created by Bitfocus but there is no report to pull these fields out in a meaningful way and the fields are not available in looker. It would be helpful if these fields were available so reports can be built.

    10 votes

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    Declined  ·  0 comments  ·  Admin →
  5. Would it be possible to reveal the SPM Report Date Filter and SPM CoC Code Filter fields in the HMIS Performance Model in the same way that [Reporting Period Start Date] and [Reporting Period End Date] have been made available to allow for more intuitive dashboard filters?

    For example, using the Reporting Period Filter on a dashboard with enrollments and Current Living Situation assessments & using the [Reporting Period Start Date] and [Reporting Period End Date] fields to limit to just CLS records that occurred during the reporting period filter dates.

    9 votes

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    Thank you for your submission! The SPM filters were built to work with the SPM fields in a specific way. Using them in a different way could lead to inaccurate reporting.

    While this item will not be added to our roadmap at this time, we greatly value your feedback and encourage you to continue submitting ideas for future consideration.

  6. Hello,
    Since we work with lots of client data, and case managers often don't know a client's UID off the top of their head, it would be helpful if I'm able to include the client's full name and alias in a report. Once that report or dashboard is created, I would like to be able to schedule delivery by Encrypted Email which would better protect that client's information.

    7 votes

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    Declined  ·  0 comments  ·  Sharing  ·  Admin →
  7. Having to publish custom fields to Looker before being able to analyze those assessments at all is prohibitive and discourages data use. Instead, fields should be immediately available as field/question-answer pairs in Looker, so we can pull the data out, crosstab it, etc.

    6 votes

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    1 comment  ·  Admin →

    After investigating this functionality, we are unable to implement this idea. The impact of immediate publication of Clarity fields for data analytics would be detrimental to Looker performance which is a shared resource. 

  8. Submitting a request to add custom elements at entry/exit/update to the Data Quality Model.

    5 votes

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  9. When moving from other platforms to Clarity, we were extremely disappointed to lose the functionality of staff not being able to run custom reports that data and evaluation staff (Agency Managers) build, and to filter them accordingly. Program managers running their own reports has been part of our workflow and efforts to build data culture for years. It is unfathomable that Clarity does not allow us to save and organize reports for end users to run. Please figure out a way to do this!!

    5 votes

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    1 comment  ·  Admin →

    Clarity Human Services has a built-in data analysis tool for ad hoc/custom reporting. Access to it is controlled by a user's access role. If you do not have access, you should talk to your agency manager or System Administrator for your Clarity instance.

  10. We need to track historical attendance for our shelter programs, including slot information. We are often asked to report where someone stayed (their slot) longer than 90 days ago, but that is apparently all that is available in the Reservations Model. Not only does this mean that we need to combine data from multiple models just to get total history, it means that we are not able to provide this tracking for all kinds of vital business needs (contact tracing, legal requests, etc.) Please change this!
    https://get.clarityhs.help/hc/en-us/articles/360008990913-Reservations-Model

    4 votes

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    Thank you for your submission! While this item will not be added to our roadmap at this time, we greatly value your feedback and encourage you to continue submitting ideas for future consideration.

    We recommend utilizing the Services Model to review reservation data outside the 90-day limit.  

  11. It would be beneficial for Agency Managers to have the ability to create dashboards instead of that functionality being limited to only the System Admin role. Agency evaluation staff know what their staff need/want to know for evaluation and reporting needs. Dashboard creation sitting only with the System Admin role creates an unnecessary bottle-neck for agencies that have custom reporting knowledge and capacity.

    4 votes

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  12. In Looker, there are currently tables for entry data, status update data, and most recent data (labelled "update/exit" but pulls data for all clients regardless whether updates or exits exist). Please add a table for exit data. Yes, one can use the update/exit and filter it down to exited clients but that can't be combined with active clients without a merged look. E.g. Something as simple as:

    ClientID - Entry date - Exit date - Income at entry - Income at exit

    requires a merged look to avoid returning "income at exit" for clients who are not exited.

    2 votes

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    Thank you for your submission! The current functionality allows for greater flexibility. It should be possible to use a custom dimension to achieve the desired results without a merged look.

    While this item will not be added to our roadmap at this time, we greatly value your feedback and encourage you to continue submitting ideas for future consideration.

  13. An option in the Reports module that allows customers to host their own reports using external reporting tools (like Microsoft SQL Server Reporting Services) would allow providers to run and schedule those reports as needed within Clarity without requiring them to be built using the default Pentaho report.

    2 votes

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    We are declining to pursue this capability at this time.

    Our team has a number of concerns that would need to be addressed before we could begin development of such a feature, including data ownership concerns, client privacy concerns and reusability concerns.

    We do generally encourage customers toward using Data Analysis (Looker) to address custom reporting needs. If Data Analysis is not meeting a specific need, we are open to working with customers to address those needs either through additional Data Analysis support or, if Looker really cannot address the needs, support for data interoperability with third-party solutions.

  14. When using the gear icon on fields in embedded Looker fields in the data pane, the tooltip for the field comes up. The tooltip then blocks a lot of the items in the gear menu, such as Remove (sometimes it flashes while hovering over the top item in the list). This prevents you from clicking on the menu item. To improve this, please make the tooltip not come up when you are using the gear icon, only when hovering over the field name itself.

    2 votes

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    1 comment  ·  Admin →
  15. Please allow a destination of OneDrive/SharePoint for scheduled reports in addition to Google Drive.

    2 votes

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  16. Add Age column to GNRL-220 Program Details Report

    2 votes

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    Thank you for your feedback and for submitting this idea to uservoice. This update to the [GNRL-220] Program Details Report is not currently on our road map. 

    In the interim, age can be calculated using the date of birth column within the excel document - one way to collect current age would be to utilize the following expression: "=DATEDIF(desired cell,TODAY(),"y")". 

    While this item will not be added to our roadmap at this time, we greatly value your feedback and encourage you to continue submitting ideas for future consideration.

  17. We would like their Matchers to have Looker Access; however they do not want them to be able to view any data marked "Private."

    I think this can be accomplished through using [Access Filters (with User Attributes)|https://discourse.looker.com/t/access-filters-with-user-attributes/4596]

    Ideally we would like a few different Looker access roles, outlined in the attached matrix. Ideally, this would be adjustable and managed by the Collaborative admins for flexibility.
    [^Looker Access Matrix.xlsx]

    2 votes

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  18. Years ago I was able to run the STFF104 report and the results provided me an accurate picture of how many services each of my case managers were logging in a particular time frame. However, it has been changed or updated and no longer provides me an accurate picture of services logged. For instance I logged 1 service on a particular day however when I ran the STFF104 it reported that I logged more that the 1 services. With having 15 case managers to manage being able to monitor how and what services they are logging is imperative. Any help…

    1 vote

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    Declined  ·  1 comment  ·  Services  ·  Admin →
  19. As an AV operator at events, I want to control Zoom Livetrak as well, so I can easly mute and unmute microphones with separate buttons or even stacked buttons that control video (Roland, VLC) and audio (Zoom Livetrak)

    1 vote

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    Declined  ·  0 comments  ·  Admin →
  20. For the CAPER report, please automatically determine an individual enrollment is also the head of household.

    1 vote

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    Thank you for your submission! 

    To ensure HUD compliance, the [HUDX-228-AD] ESG CAPER report must align with the HUD HMIS programming specifications. Data Element 3.15 Relationship to Head of Household is used to determine heads of household.


    While this item will not be added to our roadmap at this time, we greatly value your feedback and encourage you to continue submitting ideas for future consideration.

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