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Clarity Human Services

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Clarity Human Services

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  1. The Program Roster Report (there may be others, but this is the most pressing) spits out start and end dates in very strange format in Excel. The columns are not formatted as dates but as text. You can tell because you can't use date formats, and sorting goes alphabetically (month > day > year) rather than chronologically. Just reformatting does not seem to work - you have to actually add a new column with a datevalue(...) formula.
    This report is one of the most used by end users, many of whom are not adept in Excel. Please fix the structure…

    3 votes

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    [GNRL-106] Program Roster has been updated to ensure the date format within the report can be sorted chronologically. The Program Roster article has been updated to include troubleshooting tips and tricks to ensure sorting in Excel is as expected. In addition to this update, the report has been updated to include an HoH filter prompt and bolded HoH formatting to quickly identify clients that are HoH or Household members.


    Pentaho Release Notes - October 2022

  2. The list of attendance services is very large in our community, often resulting in 50+ pages of services. When in the attendance module to select a service to view, we’d like the following enhancements:
    Add a search box to allow the user to easily locate the service they want to work with. This should mainly be a search based on service name, but also allow for an advanced search on type (attendance or reservation), program linked with, or service category.
    Add a column to the view that shows which program the service is linked with.

    4 votes

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    0 comments  ·  Services  ·  Admin →
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    Completed  ·  Danielle Robadey responded

    Thank you for your feedback. A feature or update related to this item has been released.

  3. Limit the funding dropdown on the service tab (under program enrollments) to list only the funding sources currently tied to the program. Currently, it lists all funding sources set up for the agency, which can lead to data quality issues if the user chooses a funding source that the program does not have. The list should be limited to the sources tied to the program in the setup.

    15 votes

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    0 comments  ·  Funding  ·  Admin →
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    Completed  ·  Danielle Robadey responded

    Thank you for your feedback. A feature or update related to this item has been released.

  4. Allow Agency System Administrators the ability to manage their own agency's user accounts. This would include the ability to deactivate, reactivate, create new users, unlock/lock, and other simple user account management for the agency. A limit of users can be set (if necessary) and if more users are needed then the Agency System Administrator would inquiry for more with the CoC System Administrators (only necessary if there is a user amount limit per agency). [Especially important for large agencies]

    2 votes

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  5. For some reason, the Services Model in Looker doesn't contain detailed program info (including which program enrollment ID it's tied to). At the same time, the Client Model doesn't contain Service Item information, which we need whenever we pull Service info. Please adjust this by making enrollment, program, and service item info available in one place.

    2 votes

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    1 comment  ·  Admin →
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    Thank you for your feedback. This functionality is already a part of Clarity Human Services or a service that is offered by Bitfocus. Enrollments-Enrollment ID and Programs-Name are available in the Services Model. 


    If you have any additional questions, please feel free to contact support@bitfocus.com.

  6. I have a suggestion for the '[GNRL-106] Program Roster' report.

    It would be extremely helpful if there were a filter added to the report that allowed you to either run the roster for either all clients (as it current runs in our CoC), or to ONLY display assigned heads of household within the program. This would really help several of my programs utilize the report in the way they need to without having to manually remove dependents.

    4 votes

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    [GNRL-106] Program Roster has been updated to ensure the date format within the report can be sorted chronologically. The Program Roster article has been updated to include troubleshooting tips and tricks to ensure sorting in Excel is as expected. In addition to this update, the report has been updated to include an HoH filter prompt and bolded HoH formatting to quickly identify clients that are HoH or Household members.

    Pentaho Release Notes - October 2022

  7. The ability to run this report across the COC for specified project types only

    1 vote

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    Completed  ·  1 comment  ·  Admin →
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  8. The Program Roster found within Clarity's Report LIbrary is a popular report. Over the years, many customers have asked for varying modifications to the report to suit local needs. Rather than continuously modifying the report (or rejecting unique modification requests), could a version of the report be made available in Looker that customers could then modify to suit their needs?

    4 votes

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    1 comment  ·  Admin →
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  9. To accommodate data standards compliance, please provide access to response categories 10-15 for data element 4.20 (CE Event: Referral Events) for direct data entry for communities who utilize Clarity for client profile and case management but whose assessment, matching, and referral solutions are external to the Clarity software and who are not in need of the add-on module of Community Queue.

    26 votes

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    Completed  ·  Danielle Robadey responded

    Thank you for your feedback. A feature or update related to this item has been released.

  10. The Core field Primary_Language seems to be rather "Euro-centric” which is counter to many customers' goals around equity and inclusion. Can this be modified to be more inclusive?

    7 votes

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    In December 2021, we updated the picklist options for the core field "Primary Language" (field data name = “primary_language”) to include 50 additional languages. We chose to populate the list with the same languages that the U.S. Census Bureau prints their forms. These options are listed in alphabetical order, except for “English” at the top of the list.

  11. Currently, if a field picklist option is no longer valid/needed, the only way to remove the option is by deleting it which causes a disconnect in the ability to report that data because the data stays in the system but is disconnected from the field option value (since it has been deleted). This request is to allow users to inactivate field options instead of deleting (or something similar).

    2 votes

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  12. System admins have the ability to see the time a service item was added to Clarity by manually checking the associated audit log. It would be great to have a 'Time Added' dimension in Looker for checking multiple service items at once.

    5 votes

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  13. Prior to some enhancements, system admins had the ability to access other agency's screens via the URL without switching to that agency or adding it to the additional agency section.

    Our continuum is large and using the current enhancement will require us to add a large number of agencies...Please modify the logic to allow system admins the prior ability or add the option "All Agencies for System Admin" to the Additional Agency Access.

    1 vote

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    Completed  ·  Danielle Robadey responded

    Thank you for your feedback. A feature or update related to this item has been released.

  14. In order to clean up our Coordinated Entry and Community Queue data, we sometimes need to re-enter/edit/backdate referrals. Our COC analyzes metrics like time between referral date to housing, referral date to program entry, etc. and applying the current system date when adding a referral isn't always accurate.

    43 votes

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    Completed  ·  6 comments  ·  Admin →
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  15. In the HUDX-224, when you drill down from 12a and 12b, there is a Contact Description column. I think it would help if the name of the service were displayed instead of [Services Provided – PATH funded]. I’d guess this may be a change that would help all the CoC’s when they dive down and look at the services provided when no Current Living Situation was properly entered for the date.

    2 votes

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    Completed  ·  1 comment  ·  Admin →
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  16. 3 votes

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    1 comment  ·  Admin →
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    Completed  ·  Danielle Robadey responded

    Thank you for your feedback. A feature or update related to this item has been released.

  17. [GNRL-106] match HoH display in Excel format to PDF format

    2 votes

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  18. Add the Project type to filter out project exits, by project type.

    4 votes

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  19. Can the Geocode field on the Site setup page be set to hard required so that you cannot save a site without a geocode.

    7 votes

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    Completed  ·  Danielle Robadey responded

    Thank you for your feedback. A feature or update related to this item has been released.

  20. Since we provide 24/7 services, many of our emergency shelter staff work inconsistent, relief, or weekend schedules. This makes the requirement that new staff log in within 24 hours of their account being made often impractical. This results in a ton of back-and-forth and frustrations. It would be very, very helpful to be able to create exceptions to this policy.

    18 votes

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    Completed  ·  Danielle Robadey responded

    Thank you for your feedback. A feature or update related to this item has been released.

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