Automate unlocking account and password resets
When a user forgets their password or if they try multiple times and get their account locked, allow them the option to change their password automatically. By clicking a forgot password link, the system will automatically send them an email to the address we have on their profile. Clicking that link will send them to a webpage where they can change the password (and unlock the account if needed).
Allow CoC's to have a customized message instructing the users the phone number and email to reach out to if they are continuing to have login issues.