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Clarity Human Services

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Clarity Human Services

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625 results found

  1. User Story:

    As an outreach worker who works with unhoused individuals and their pets, I want an option to be added that identifies a pet in the “Household Members” section so that we can link the pet to the owner, have an accurate representation of family size, track safety and liability, and know who the client will be taking with them if they were to receive housing. We provide services to clients AND their animals, and we propose a comprehensive set of criteria to be included such as:

    • Photo Entry
    • Breed
    • Age
    • Name
    • Color
    • Microchip status
    • Vaccination records
    • Size
    • Temperament
    36 votes

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    Planned  ·  9 comments  ·  Services  ·  Admin →
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  2. Currently, you have to specify a period of time to make units automatically offline at program exit. It would be useful to have an option to make units offline indefinitely with no offline end date. To get around this, we make the offline period a very long time, but then users are confused about this random end date way out in the future. Also, users cannot clear out the end date from the Inventory dashboard, which would be very helpful.

    9 votes

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    0 comments  ·  Inventory  ·  Admin →
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  3. As a user, I can make a unit inactive from the Inventory Module, but I cannot end the inactive status without going to Manage Sites. I would like to end a unit's inactive status from the Inventory Module.

    Add the ability for a user to end a unit's inactive status from the Inventory dashboard.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  4. When using this, I can only pull data with field values "equal to", such as "clientID" is "equal to" "12345". An example of what we need is to pull records where "end date" is "less than" a given date, such as today. Ultimately we want to edit the results of this pull. Doing it one at a time is just as bad as editing directly in Clarity.

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  5. We have several programs in one building in real life, so accordingly we revised our inventory functions to have all programs in one building. Previously, we had them in separate buildings, but needed to merge them so we can reassign units to different programs as needed. So for a while, we got used to sorting by building to get to different programs, but can't do that anymore. It would be great if we could sort by programs the same way we can filter by agency, site, etc. Thank you!

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  6. View the Phone and Email fields entered under the CONTACT screen AND view the address field entered under the LOCATION screen on the PROFILE screen. Being able to view the CONTACT and LOCATION info. on the PROFILE screen would be helpful for ease of access.

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  7. All services automatically have a "Service Note" field where notes can be entered. Agencies have requested that this field be disabled for some of their services as they do not want staff inputting notes here. However, there is not an ability to do this on the back end. It would be helpful if when setting up services, admins would have the ability to enable or disable the "Services Notes" field from displaying.

    17 votes

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    2 comments  ·  Services  ·  Admin →
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  8. Currently the orange ROI banner shows for clients that have a "no" response to data sharing, which is a valid "active" ROI response. We would like to see a different banner for clients with active ROI's that are a "no" from those that don't have an ROI on file at all. Thank you.

    7 votes

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  9. When running a system-wide or agency-level staff report, it would be valuable to include a distinction between users who have been:

    Inactivated due to non-use (system-triggered status)

    versus

    Deactivated by the agency (agency action).

    This enhancement would allow agencies and the HMIS Lead to more quickly identify the reason for account status changes. It would also support compliance with HUD Standards by improving accuracy and efficiency in monitoring user access.

    1 vote

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    0 comments  ·  Admin →
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  10. When UCTs are changed on the inventory module, currently the beds need to be reassigned to the same participants. It would be ideal if this was automatically done.

    1 vote

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  11. Please add a field to Looker that enables communities to easily monitor inactivity within client enrollments for activity types that trigger Auto Exit functionality. These specifications are documented in Bitfocus Help Desk articles and programmed into Clarity. The absence of a field like this in Looker hampers our ability to ensure clients are not prematurely auto-exited, making the process far more labor-intensive to monitor and spot-check than necessary.

    22 votes

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    0 comments  ·  Reporting  ·  Admin →
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  12. The [GNRL-403] Public Alert Notice requires an active service in order to display the public alert.

    I would like to request an update to this report to remove the service restriction and have the report be based on the public alert creating agency and user.

    3 votes

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    0 comments  ·  Reporting  ·  Admin →
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  13. There should be household information that applies to all of the members of the household, such as the location. We have households with as many as 10 (or more) members. The way the system is designed, you have to go to a separate screen for each individual to enter the location and to enter the contact information when it applies generally to the whole household. This would mean entering the 10 demographic screens, and then going to 20 more screens to enter the location and contact information. Unfortunately, case managers usually skip entering the location and contact information for the…

    1 vote

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  14. Regarding Administrator Reports -> [STFF-102-AD] Access Role User List

    Please allow selection of all access roles, not only one access role at a time.

    1 vote

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  15. I would like an option to delete all services associated with a program enrollment, rather than having to go through and delete one service at a time before we can delete a program enrollment.

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  16. Customer would like the ability to set a Daily Attendance or Multiple Attendance service to toggle on both options, "Tracking Time is Adjustable" and "Track Time per Attendance". Currently by setting time tracking as adjustable, an attendance service cannot be associated with a service attendance record.

    On the database side, the field clientservicetracking.refdate is not populated unless “Track Time per Attendance” is on, which associates it with the clientservice_dates table. If “Tracking Time is Adjustable” is toggled on, then “Track Time per Attendance” is automatically turned off and removed as an

    4 votes

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    1 comment  ·  Admin →
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  17. It is very time-consuming to set up thousands of units individually. When units share similar characteristics, it would save a significant amount of time if multiple units could be set up at once by adding a "Create Multiple Units" feature, similar to posting multiple units using Availability.

    8 votes

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    0 comments  ·  Inventory  ·  Admin →
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  18. We would like to be able to set a maximum ROI term in addition to a default ROI term. Our community's release expires 3 years from the date of the signature unless a previous date is specified, however, it is possible to override the date to extend it to any number of years beyond the default. This requires us to monitor and manually update any dates that are set beyond 3 years.

    5 votes

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  19. I want to be able to see the Care Team member's assigned agency

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  20. A lot of staff love that there's a toolbar that follows you, showing the client name, UI number, etc. A common request is to add the assigned staff from that program, as well as the different programs where the client is enrolled (or at least the one you're currently viewing) in case there are multiple programs for that client. This would help staff that write support tickets to the sys admin, and also help the sys admin identify who to contact in the event of an issue more quickly. Thank you!

    1 vote

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