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Clarity Human Services

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Clarity Human Services

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  1. Hello! One thing that came up in a past support ticket was that, if I can't proactively know how many family members will occupy a unit, I was told to just have a larger bed size to prevent needing to change the unit configuration with each new family. This is fine, but does create the issue that the inventory page flags the unit as "available" even when people are currently in it.

    One idea would be to make three categories: available, occupied, and fully occupied. Another idea could be to make a middle category such as available, partially occupied, and…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  2. Hello! I ran into an issue where I needed to add a newborn family member to the housing inventory for compliance reasons, but I could not add a bed to the unit without changing the unit configuration, and could not change the unit configuration while someone was occupying the space. It would be great if we could add members of the same family all at once (and retroactively in this case), or just allow us to change unit configurations with fewer restrictions.

    More broadly, just being able to add multiple family members to the same unit without having to do…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  3. Because HUD changes the string names for Project Type and Exit Destination, it would help us to have a field in Looker that provides the number HUD uses to corresponds with the pick list for these elements. This would help stabilize our code so that it is more resilient to name changes.

    2 votes

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  4. Strip PHI/PII from ALL reports by using a "Toggle Button." This would allow for ease of sharing information between partners, grantees, etc by allowing users the ability to use share reports instead of deleting going into files then self deleting all information or guessing what information should be removed before sharing a report.

    3 votes

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    0 comments  ·  Sharing  ·  Admin →
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  5. It would be helpful to be able to link forms from history. Our CoC has outreach programs that work with clients in encampments. We have forms in our system that outreach workers can complete to assist with homeless certifications. They can fill out the forms in the field, at the client level. When those clients enter an ES program, having the ability to link those client level forms into the program enrollment can assist with the documentation needed to show the client is homeless and with staff completing homeless verification forms with the client. We have other forms we use…

    1 vote

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  6. We are trying to make our program intake process "paperless", by having staff scan and upload files to the client's enrollment. We want to be able to run a report and verify that all the necessary paperwork has been uploaded. With "Other" so easy to use, it does not work.

    Every file category has a file name which is always available, "Other". It allows staff to enter their own file name. It cannot be removed; it is part of every category as soon as you create it. "Other" is too easy to use. We have literally thousands of "other" files.…

    1 vote

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  7. We would like the housing opening notifications to be a separate user access role. We have several queues in our community for ES and PH. The teams who make referrals to ES do not need to get an email notification for PH Housing openings/availability for agencies/programs they do not have access to in Clarity.

    We would like these notifications to be a separate access role.

    4 votes

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  8. Currently, Opening IDs with referral connections can only be viewed in Looker's CE Model for referral status's that are Pending or Pending - In Process. Retaining historical opening id information for all referral status types (completed, denied, etc.) would allow for trend analysis on the length of time between when a unit is posted and the date a client is referred to the unit.

    9 votes

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    1 comment  ·  Referrals  ·  Admin →
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  9. We have some fairly complicated custom screens that use custom fields and display constraints. However, a field was recently deleted but the admin deleting the field was unaware of the display constraints and it broke the screen. It would be great if a warning message popped up warning the admin user that a field is being used for display constraints and either not allow the deletion or require the admin user to confirm the deletion. Ideally, the warning message would include a list of fields with the display constraint applied.

    Thank you.

    5 votes

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  10. [DQXX-103] Monthly Staff Report currently includes all users who have access to that agency, including those who have additional agency access. Having the report show all users with additional agency access makes it challenging for providers to use this report in a meaningful way when looking at their agency staff's activity in Clarity.

    I propose to add a parameter to this report to allow users to globally filter in/out users with additional agency access to the agency they pull the report under. This would help agency leads in filtering out oftentimes irrelevant user activity information regarding users with additional agency…

    4 votes

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  11. Similar to the way that we can map Program IDs or Service IDs when importing a file with the DIT, it would be helpful to be able to map User IDs so that the user who created a client or enrollment record in another database can be tracked in Clarity by linking to existing Clarity user IDs. Then the user can be associated with the Clarity enrollment rather than the file importer or "Admin" when using the DIT API.

    0 votes

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  12. When reviewing results in the DIT interface, there can be hundreds of pages on the results page.

    To allow for easy review, searching, and filtering, an excel/csv downloadable version of these results would benefit end users.

    3 votes

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  13. Some staff are data entry staff and automatically get assigned as a care team member. I would be great to toggle this OFF so that community members don't attempt to contact data entry staff for care coordination. This is especially true for NBN shelters, as they don't tend to assign case management at the point of enrollment. So, either toggle off at user level if they are data entry only OR toggle off at program if the care team doesn't mean the same thing for a particular program.

    1 vote

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  14. It would be FANTASTIC if we could set up automatic custom notifications to be sent out to the user email or a designated email when an action takes place in HMIS. For example an email is sent to the program director when someone is enrolled in their program. Another example would be an email is sent to the CES team email when someone is entered into outreach and needs an assessment completed. This could bridge some of our process together between platforms and it would take us to the next level!

    3 votes

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  15. For data validation, it would be helpful to be able to set minimum and maximum limits for numeric/integer fields. For example, if we use a 1-4 scale and someone enters "40", a user should not be able to save that data on the screen. While reporting and label/warnings can be used to help prevent this sort of invalid entry, it would be helpful if the system did not allow it in the first place if configured appropriately.

    1 vote

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  16. A customer inquired about the ability to copy a program when doing configuration. This would be a huge time saver when configuring all programs during an onboarding.

    A sys admin could set up one program, copy it for programs that share the same settings, and just need to update the program name.

    9 votes

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  17. In it not uncommon to provide multiple services to a client in one engagement. Entering services one by one can be time consuming, especially with the requirement to include a location (geolocation feature is not always reliable so it often must be done manually). It would be helpful to be able to select multiple services from a list and assign them to the same client with the same date of service and location. It would also be helpful to be able to choose multiples services when using the attendance feature.

    1 vote

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  18. Often Client Search results are several pages long. It would be helpful to be able to filter Client Search results by location (city, SPA), age or age range, DOB, gender, race, program enrollment status, SSN or last 4 of SSN, etc. It would also be helpful to be able to sort results by the "late updated" date.

    2 votes

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  19. It'd be great if the system could/would send automatic emails when a funding source is set to expire and there will be no active funding source for a project.

    1 vote

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    0 comments  ·  Funding  ·  Admin →
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  20. When creating a service we'd love the ability to set services up so they can only be accessed/tracked/created in the HoH's program only. We have programs that we need to have users only track under the HoH. However, users sometimes forget and will track services under the second adult in the HH or under the children. This causes issues when we are running custom reports that are set to only pull information from the HoH and the services provided.

    1 vote

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    0 comments  ·  Services  ·  Admin →
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