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Clarity Human Services

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Clarity Human Services

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355 results found

  1. It would be very helpful if we could search and/or sort on the screen and template pages, rather than having to just scroll through the mess and look for what we need.

    1 vote

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  2. Service funding sources are listed in the dropdown it isn't in alphabetical order which make it a bit of a mess for people to use. Alphabetical sorting would be easier!

    22 votes

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    1 comment  ·  Funding  ·  Admin →
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  3. I have a staff member whose name has a é in it, but when I entered this to create a staff account it autocorrected to a ? mark. Would it be possible to add letters with accents to the acceptable characters for staff names? Thank you!

    1 vote

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    1 comment  ·  Admin →
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  4. On a client's SSN, users regularly complain about the shield icon being too small. Since we have to hover over the shield to make the SSN window appear, a larger icon would make it easier. Also, the window that appears when you hover over the shield icon disappears a lot when moving your mouse from the shield to the window. Can this be improved?

    1 vote

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  5. To the User Activity Report, please add daily subtotals of hours and total for the reporting period.

    Thank you.

    1 vote

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  6. We have an assessment that chronicles the housing status of our clients. We would like there to only be ONE assessment so users are redirected to updating the existing one.

    Can you add a toggle that would block any additional assessments from being completed if the client's account already has one?

    14 votes

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    0 comments  ·  Services  ·  Admin →
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  7. We use ROIs as a record of a client's history of consent to share their information. Once a profile is created, it is too easy to make changes that mess up that history. Adding an access right to the roles would help us keep a record of our client's consent. There is an access right for "Client Reports". This request is consistent with that existing access right.

    1 vote

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  8. Files are displayed with the most recent ones last. Our staff frequently need to check to see if a client has a recent file of some type. Every single other tab on the Profile page is the opposite. History, Program, Contacts and Locations are all listed with the most recent at the top. Could you please make this page consistent with the rest?

    1 vote

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  9. 1 vote

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  10. Request access to LookML

    LookML is a language for describing dimensions, aggregates, calculations, and data relationships in a SQL database. Looker uses a model written in LookML to construct SQL queries against a particular database.

    38 votes

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  11. HUD's new EVA data quality tool, provides a powerful resource for identifying data quality issues. However, EVA flags clients with errors and identifies them using the Personal ID. I assume this is because the Unique ID is not available in the export. I'm curious why this is. Is it possible to make the Personal ID searchable in Clarity or to replace it in the export with the Unique ID? I'm trying to find an easy way for our partner agencies to use EVA to find and correct errors, but as of now, it is not easy for them to navigate…

    3 votes

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  12. Currently when status updates are completed in the outreach module, the date always defaults to the current date. Many outreach workers are not able to enter these updates in real time so it would be very helpful to be able to back date when entering the data.

    1 vote

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    0 comments  ·  Outreach  ·  Admin →
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  13. We would like to be able to link files to services. For example we track our Rapid ReHousing Subsidy payments as services. It would be helpful to be able to link the back up documents saved as files to specific services.

    2 votes

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    0 comments  ·  Services  ·  Admin →
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  14. A customer has suggested that having a screen or other place to collect sheltered PIT data counts in Clarity for non-participating agencies/programs would be helpful. Rather than needing to collect this data in external places like Excel and then blending with Clarity sheltered PIT data, it would be great to have all the PIT data in one permanent place. This data could then be pulled in to the PIT/HIC reports in the Clarity report library.

    4 votes

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    1 comment  ·  Admin →
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  15. Adding a filter for the agencies and/or projects that an agency can or has referred to would simplify counting referrals that were made to specific agencies. Some agencies send referrals to more than one agency or project and it would drastically decrease the amount of time needed to count referrals sent.

    1 vote

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    0 comments  ·  Referrals  ·  Admin →
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    We greatly value your feedback. This item is undergoing further consideration by our Data Services Team.


    In the interim, our Coordinated Entry - Referrals LookML Dashboard series may provide some of the information you are looking for, or could be used as a template for a custom Look to fit the reporting need. 

  16. When searching for a staff member in Clarity, search results display the agency that the staff person is associated with. It would be helpful to System Admins to be able to click directly on the Agency name in the search results to switch to that agency

    2 votes

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  17. Similar to the way that System Administrators can add custom fields to a Program Set-up screen, it would be helpful to be able to add custom fields to other screen types, especially the Agency Overview screen

    2 votes

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  18. Some of our assessments are lengthy and it would be helpful to be able to apply text formatting to labels. Also, it would be helpful if we were able to add horizontal lines to delineate between sections in an assessment.

    2 votes

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  19. A client that was unable to locate at the time of referral to a housing intervention should be removed from the community queue and re-referred once they resurface in Clarity (service transaction or program enrollment)

    5 votes

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  20. Allow for filtering/sorting of assessment score when referring to a unit from the unit queue without configuring unit eligibility.

    5 votes

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    0 comments  ·  Inventory  ·  Admin →
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