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Clarity Human Services

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Clarity Human Services

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  1. If you answer yes to the veteran status question, and you don't know what year the client entered military service and what year they separated, you have to enter a random year in order to save the veteran status as yes. This is a data quality concern. These should either be changed to not be required, be given a data not collected answer option, or allow for all 0's to be entered as a sign the year is unknown.

    2 votes

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  2. Similar to the way users can embed individual Looks on a public-facing website, a customer would like to embed Looker Dashboards on public-facing websites.

    4 votes

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    1 comment  ·  CE Events  ·  Admin →
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  3. According to the Program Setup: Eligibility page it's noted "When establishing eligibility criteria based on Poverty Guidelines, household size is calculated based on the client's "global" household (the client-level household) and is NOT based on the number of members in a group enrollment." It would be extremely helpful if there was an option to allow household size to be determined based on the enrolled household members using the eligibility function and not at the global level. Is this an option BF is looking to add to Clarity HS in the future?

    9 votes

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    0 comments  ·  Referrals  ·  Admin →
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  4. Add a dimension under Client Notes-Client Level to to better identify the last client-level notes entered and/or to assist in calculating the number of days from today to last client-level note. *Similar to the Client Notes Enrollment Level: Latest Note by Enrollment dimension.

    2 votes

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  5. Hello! Similar to how the SSN has a warning pop up before you edit it as core data, could we please implement a feature where custom fields could either be prevented from editing later or require multiple clicks of confirmation before doing so, with some warning text available, to prevent misclicking away something important on the client profile or other screens?

    Thank you!

    2 votes

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    0 comments  ·  Services  ·  Admin →
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  6. Users might forget that they are logged into a training site. It would be helpful if there was a banner at the top of the interface to let them know that the site they are on is a training site.

    6 votes

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  7. While it's not an enrollment-based requirement... it is a data standards requirement.

    1 vote

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    0 comments  ·  Admin →
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  8. Hello! Hope everything is going well. Our staff migrated to Clarity from ETO, and one feature that ETO has that Clarity doesn't is the ability to organize the Assessment history (known as Touchpoints to their system). Instead of providing them all in one list, it sorts them by the Assessment type, making it easier to find the specific one you're trying to view, edit, or delete. This would be a great way to not only help existing Clarity users but also help Clarity compete with other databases for those who could be moved to our side.

    You can see a…

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  9. Inventory allows the flexibility to connect units to multiple programs under the same building. Many communities have configured Inventory this way and want to see unit information by program, not building. However, there isn't a program's agency field available.

    Adding a program's agency filter to the Inventory module would allow users to view the information by program. Additionally, having a field in Looker available for program agency will also aid in creating custom reports.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  10. Sharing set at a program level instead of an agency.
    Departments do not work like they should for programs like RHY. It would be better to have more flexibility on where visibility can be set.

    17 votes

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  11. We're having an issue where certain housing navigators are not able to see or leave referral notes if they are not working under an agency that sent or is receiving the referral. Our community voted to set Service/Programs/Assessments/Events Placed as "basic shared," and because these are all grouped together, we can't open up sharing for referrals for certain access roles because the agency sharing settings override any access role permissions. A solution to this would be to include referral notes in Basic Shared, since leaving a note is not changing the status or behavior of the referral in any way.…

    15 votes

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    0 comments  ·  Sharing  ·  Admin →
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  12. It would be great if in the body messages, such as the referral notes, you could tag other users so they could be brought in to the conversation easily to discuss the client in a thread - or be able to have communications with more than one other user on a single thread.

    14 votes

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  13. 2 votes

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    0 comments  ·  Services  ·  Admin →
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  14. When you input the "Operating Start Date" the system checks for any "Project Start Dates" that occur before the selected date. If they exit, a message appears warning the user they have clients that were served before the selected Operating Start Date. This will also help resolve potential LSA Flag issues due to this conflict in data quality.

    3 votes

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  15. The ability to toggle additional/all household members in an Attendance Module's scanned services would be incredibly helpful for agencies that provide daily, weekly, or monthly services for entire households; especially when only one or two members of the household are present but the service must be applied to everyone.

    2 votes

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    0 comments  ·  Services  ·  Admin →
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  16. After a referral to a unit is made from the community queue, a provider enrolls a client to the corresponding program and the client is automatically added to the unit in the referral. However, it's possible to backdate a program start date. When this is done, the unit start date does not adjust to match the new program start date. This means a provider must then also adjust the unit start date. Functionality that would keep these dates connected would improve customer workflow and data quality.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  17. Years ago I was able to run the STFF104 report and the results provided me an accurate picture of how many services each of my case managers were logging in a particular time frame. However, it has been changed or updated and no longer provides me an accurate picture of services logged. For instance I logged 1 service on a particular day however when I ran the STFF104 it reported that I logged more that the 1 services. With having 15 case managers to manage being able to monitor how and what services they are logging is imperative. Any help…

    1 vote

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    0 comments  ·  Services  ·  Admin →
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  18. There are currently 2 fields in Clarity that collect information regarding a client's citizenship status (citizenstatus & uscitizen). However, neither of these fields are available for us to pull into Looker to build reports off of. We would like to have these 2 fields added so that we can pull a client's citizenship information.

    1 vote

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    0 comments  ·  Admin →
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  19. Our CoC creates partnership agencies, which allow workers from multiple organizations to access their collaborative projects. We want all new client profiles and ROIs to be created under the primary program agencies.

    Please create an option to block users from being able to upload ROIs if they are logged into specific agencies.

    8 votes

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    1 comment  ·  Admin →
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  20. Before saving a Start Date or End Date, validate the date is a valid calendar date. This could also check for dates recorded prior to 1/1/1915 as noted in HMIS Reporting Glossary. This could also check for dates in the future and give a warning message when the user saves that it is a date in the future to confirm accuracy. This could apply to both enrollments and services.

    9 votes

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    1 comment  ·  Admin →
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